To Whom It May Concern:She booked an online a Group Spa Party The cost for the Group Spa Party is $per person She booked this about months before Mother's Day I called her the day after she made the online booking to get more info about how many people would be in her Group Spa Party I left a message that day after calling about times the same number I left a long voicemail telling her they we needed to know how many people were going to be in her Group because the rate is $per person I also told her that each person would need to make the $payment in advance to confirm the appointment All of this was left on her voicemail at least a month and a half before the scheduled date of the appointment I also called about weeks before Mother's Day, the same number to leave the exact same message She never called me back I then called again the day of the appointment The woman finally picked up the phone I explained to her that on Mother's Day we would only be doing our "Mother's & Mimosa's package" I asked her if she would like to upgrade to that instead, because that was $per person She said no I then offered her customer service and said "Ok, I will go ahead and upgrade all of the people in her party to the Mother's Day package at no extra charge, because I didn't want them to feel left out while there were her She was fine with thatI then told her that "the other two can just pay their $when they arrive." This is where the miscommunication came in She said she thought it was only $for all three I calmly explained to her that no, its $per person We have on our website $then it states we can do from (1-25) we can take for the group partiesWe have never had a client assume that from 0-people it would be the exact same rate of $to cover all people I continued to explain to her that, no, that rate is per person I also told her that I would update our website to ensure no one else made that assumption as well She began to complain and cuss and me and use profanity I calmly told her, that my apologies, but the rate is still $per person She argued with me saying that it should be $for everyone I said there is no way we can do that So, she said that she wanted to cancel I told her that we have a hour cancellation policy, but I could give her a store credit, no problem She then cussed me out and hung up This woman made the mistake of not calling me back over the months and weeks I tried to contact her If she had, I would have be able to issue her a refund But refunds can only be issued if the client cancels the appointment more that hours, as our cancellation policy clearly states I had every right to not even give her a store credit, but I did anyway I hope this helps to get the real truth Thanks for your time.Best,Maya Gwww.maatispa.com
We did a thorough inspection of the fireplace and gas system with our gas specialist on JanuaryIt was determined that everything is in working order and that the tenant just needed to pay for the gas serviceAccording to Section of their lease "UTILITIES AND SERVICES: TENANT agrees to pay for utilities and services TENANT shall pay all costs of hook-ups and connection fees and security deposits in connection with providing utilities to premises during said lease term." Mr [redacted] agreed at that time to the findings and promised to remove this mistaken claim as soon as he could
First, thank you to the Revdex.com for assisting in this matterYou provide a great service to not only consumers, but businessesWe are so sorry to the [redacted] 's about any confusion and apologize if the expectations of all parties involved in this transaction were not clearWe have since provided them with the records they have requestedIn response to their Desired Outcome, we are 100% willing for the Revdex.com to audit any part of our business at any timeWe are willing to provide any information you need and I will personally see to it that the Revdex.com has full cooperation and use of my staff during the review of our processesOur policies and actions comply 100% with the law, our contracts and the best practices of our industryWe are never perfect, but strive to provide the best possible service to all of our customers regardless of their willingness to comply with their lease agreementPlease contact me at ###-###-#### and we can schedule the inspection immediatelyThank you again and have a great day
To Whom It May Concern:She booked an online a Group Spa Party The cost for the Group Spa Party is $per person She booked this about months before Mother's Day I called her the day after she made the online booking to get more info about how many people would be in her Group Spa Party I left a message that day after calling about times the same number I left a long voicemail telling her they we needed to know how many people were going to be in her Group because the rate is $per person I also told her that each person would need to make the $payment in advance to confirm the appointment All of this was left on her voicemail at least a month and a half before the scheduled date of the appointment I also called about weeks before Mother's Day, the same number to leave the exact same message She never called me back I then called again the day of the appointment The woman finally picked up the phone I explained to her that on Mother's Day we would only be doing our "Mother's & Mimosa's package" I asked her if she would like to upgrade to that instead, because that was $per person She said no I then offered her customer service and said "Ok, I will go ahead and upgrade all of the people in her party to the Mother's Day package at no extra charge, because I didn't want them to feel left out while there were her She was fine with thatI then told her that "the other two can just pay their $when they arrive." This is where the miscommunication came in She said she thought it was only $for all three I calmly explained to her that no, its $per person We have on our website $then it states we can do from (1-25) we can take for the group partiesWe have never had a client assume that from 0-people it would be the exact same rate of $to cover all people I continued to explain to her that, no, that rate is per person I also told her that I would update our website to ensure no one else made that assumption as well She began to complain and cuss and me and use profanity I calmly told her, that my apologies, but the rate is still $per person She argued with me saying that it should be $for everyone I said there is no way we can do that So, she said that she wanted to cancel I told her that we have a hour cancellation policy, but I could give her a store credit, no problem She then cussed me out and hung up This woman made the mistake of not calling me back over the months and weeks I tried to contact her If she had, I would have be able to issue her a refund But refunds can only be issued if the client cancels the appointment more that hours, as our cancellation policy clearly states I had every right to not even give her a store credit, but I did anyway I hope this helps to get the real truth Thanks for your time.Best,Maya Gwww.maatispa.com
We did a thorough inspection of the fireplace and gas system with our gas specialist on JanuaryIt was determined that everything is in working order and that the tenant just needed to pay for the gas serviceAccording to Section of their lease "UTILITIES AND SERVICES: TENANT agrees to pay for utilities and services TENANT shall pay all costs of hook-ups and connection fees and security deposits in connection with providing utilities to premises during said lease term." Mr [redacted] agreed at that time to the findings and promised to remove this mistaken claim as soon as he could
First, thank you to the Revdex.com for assisting in this matterYou provide a great service to not only consumers, but businessesWe are so sorry to the [redacted] 's about any confusion and apologize if the expectations of all parties involved in this transaction were not clearWe have since provided them with the records they have requestedIn response to their Desired Outcome, we are 100% willing for the Revdex.com to audit any part of our business at any timeWe are willing to provide any information you need and I will personally see to it that the Revdex.com has full cooperation and use of my staff during the review of our processesOur policies and actions comply 100% with the law, our contracts and the best practices of our industryWe are never perfect, but strive to provide the best possible service to all of our customers regardless of their willingness to comply with their lease agreementPlease contact me at ###-###-#### and we can schedule the inspection immediatelyThank you again and have a great day