Thank you for letting us know about this issue The original customer complaint was about the rear of the vehicle dragging The vehicle suspension was obviously weak from plain view I did tell the customer that we would do a complete check of his issue with did include checking the rest of his suspension We were not aware of a running problem and the customer did not elaborate on the extent of the problems he was having on the vehicle We found the engine running bad intermittent with a malfunction code of random multiple misfires from the engine This was not done until they picked it up and came back complaining about this issue I was dealing with a gentleman when the vehicle was dropped off and then a lady came in complaining about another problem.(miscommunication) My technician did not notice any issue with the dash cluster when we worked on vehicle and the only thing we did with anything electrical was put in a fuse for their air ride compressor.(Missing before service) We have contacted customer and requested that we do a follwith our trainer and certified master technician to find out what we can do about their electrical issue The customer has approved of this course of action and we will follow up with you if no compromise can be resolvedThank you,Sean [redacted] ManagerCar X Auto ServiceN Michigan Rd
HI [redacted] : NORM [redacted] THE MANAGER OF THIS CAR-X SHOP HAS CALLED AND E-MAILED MR [redacted] ASKING HIM TO STOP MY HIS SHOP FOR A $DOLLAR REFUND AS OF TODAY 3-14-MR [redacted] HAS NOT RESPONED OR STOPPED MY THE SHOP FOR THE REFUND PLEASE GIVE ME A CALL IF YOU NEED MORE INFORMATION DAN [redacted] 317-897-
Thank you for letting us know about this issue The original customer complaint was about the rear of the vehicle dragging The vehicle suspension was obviously weak from plain view I did tell the customer that we would do a complete check of his issue with did include checking the rest of his suspension We were not aware of a running problem and the customer did not elaborate on the extent of the problems he was having on the vehicle We found the engine running bad intermittent with a malfunction code of random multiple misfires from the engine This was not done until they picked it up and came back complaining about this issue I was dealing with a gentleman when the vehicle was dropped off and then a lady came in complaining about another problem.(miscommunication) My technician did not notice any issue with the dash cluster when we worked on vehicle and the only thing we did with anything electrical was put in a fuse for their air ride compressor.(Missing before service) We have contacted customer and requested that we do a follwith our trainer and certified master technician to find out what we can do about their electrical issue The customer has approved of this course of action and we will follow up with you if no compromise can be resolvedThank you,Sean [redacted] ManagerCar X Auto ServiceN Michigan Rd
HI [redacted] : NORM [redacted] THE MANAGER OF THIS CAR-X SHOP HAS CALLED AND E-MAILED MR [redacted] ASKING HIM TO STOP MY HIS SHOP FOR A $DOLLAR REFUND AS OF TODAY 3-14-MR [redacted] HAS NOT RESPONED OR STOPPED MY THE SHOP FOR THE REFUND PLEASE GIVE ME A CALL IF YOU NEED MORE INFORMATION DAN [redacted] 317-897-