Beaurust Flower Shop

Review: [redacted] of Beaurust Flower Shop collected a $500 dollar deposit from me for my wedding flowers on March *, 2015. She did not provide me with a contract nor a receipt because she claimed it would help her out tax-wise. She agreed to do the bridal party flowers and 9 table arrangements. At our meeting, I told her that due to venue restrictions, we might not be able to do the table garlands she suggested. I contacted her via text that same day, and through email the following day, letting her know her design was not approved by the venue due to limited table space. She replied that she no longer would work with my venue and refused to come up with an alternate floral arrangement. She then informed me that she would keep the deposit I gave her, claiming it would cover the cost of my bridal party flowers which we never agreed would cost 500 dollars. That price was strictly a deposit for the entire order. I requested a price breakdown of the bouquets and she refused to quote a price as well as disclose the flowers being used. Due to these outright violations of my consumer rights, I asked for a refund. [redacted] then stopped all communication and has kept my deposit. I have email proof of all of the above mentioned interactions with this vendor.Desired Settlement: As a consumer, I have a right to know what I am paying for and [redacted] has refused to give me an itemized list of what flowers she is using, a contract, nor a receipt.She has also refused to answer any attempt at contacting her. I have a right to refuse to work with her, as she broke our original agreement and violated my consumer rights. I would like my $500 dollars returned to me immediately so I can find another florist on short notice.