Initial Business Response /* (1000, 5, 2014/12/11) */
December 11,
Revdex.com serving Chicago & Northern Illinois
Attention: *** ***
NWabash Ave, Ste ***
Chicago, Illinois
RE: Case Number: XXXXXXXX
Consumer: *** ***
Claim Number: ILVXXXXX
NAIC
Number: XXXXX
Dear Ms***
The loss was reported by Mr*** to the company's after hours reporting serviceMr*** provided limited and vague information concerning the hit and run loss that occurred to his vehicleThe company has spoken with the insured several times explaining the necessity of securing the *** *** Report to resolve the claims investigation, as is a required condition of his auto policyTo date, the report is not yet availableWe are also open to reimbursing Mr*** for the cost of the *** *** Report should he, as a loss participant, be able to secure the report more expediently
We remain committed to and will continue our efforts to obtain the police report and any other pertinent information necessary to bring this matter to resolution
Sincerely,
*** V***
Director of Claims
Phone: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
being that I was invovle in hit and run accident I did not have all my facts perfectly in line when I made the phone call I was shook up I was disturb it what upset me most is when I called and they're telling me that there's no way that your bags could go off unless the car was in gear which is completely nonsense I have facts to prove from several mechanics that that indeed can happen they're talking to me like I'm not giving him the strait information I'm giving straight as I can get they ask me for the receipt for the microwave for *** sake I sent that to him this company has a bad record of refusing to pay claimsand it has me disturb that they're trying to pull one on me too
Final Business Response /* (4000, 9, 2014/12/16) */
December 16,
Revdex.com serving Chicago & Northern Illinois
Attention: *** ***
NWabash Ave, Ste ***
Chicago, Illinois
RE: Case Number: XXXXXXXX
Consumer: *** ***
Claim Number: ILVXXXXX
NAIC Number: XXXXX
Dear Ms***
We unfortunately must limit our response / comments to the complainant's most recent rebuttal in this matterWe find the facts and circumstances, as reported by the complainant, to be questionable and have therefore assigned the matter to our Special Investigation Unit (SIU)The SIU will further investigate the matter both as to the facts, including the mechanical question of whether airbags for that type of vehicle will deploy in an unoccupied parked vehicle, as well as any possible witnesses or actual security video tapes from the businesses at the location if availableThe Company should have further conclusions upon completion of this investigation
Sincerely,
*** V***
Director of Claims
Phone: XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2015/04/13) */
April 13,
Revdex.com serving Chicago & Northern Illinois
Attention: *** ***
RE: Case Number: XXXXXXXX
Consumer: *** ***
Claim Number: PANXXXXX
NAIC Number: XXXXX
Dear *** ***
The complainant reported to
the company that she had a loss with her vehicle which resulted in damage to her residential property for which she is a full time residentThe complainant also indicated that she does not own the residence, she rents the propertyAs part of our policy investigation the company requested that the complainant provide the company with a copy of her rental agreement, as well as a copy of the home owners declaration page relative to the residence itselfTo date, the company has yet to receive the requested information from Ms***
Pursuant to our policy of insurance, the complainant has a duty to cooperate as is noted under the CONDITIONS section of the policyAs such we are currently handling this claim under a Reservation of Rights, wherein the Company reserves our rights to decline this claim based on the complainants' failure to adhere to the terms and conditions of the policy of insurance
Sincerely,
*** V***
Director of Claims
Phone: XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2014/12/11) */
December 11,
Revdex.com serving Chicago & Northern Illinois
Attention: *** ***
NWabash Ave, Ste ***
Chicago, Illinois
RE: Case Number: XXXXXXXX
Consumer: *** ***
Claim Number: ILVXXXXX
NAIC
Number: XXXXX
Dear Ms***
The loss was reported by Mr*** to the company's after hours reporting serviceMr*** provided limited and vague information concerning the hit and run loss that occurred to his vehicleThe company has spoken with the insured several times explaining the necessity of securing the *** *** Report to resolve the claims investigation, as is a required condition of his auto policyTo date, the report is not yet availableWe are also open to reimbursing Mr*** for the cost of the *** *** Report should he, as a loss participant, be able to secure the report more expediently
We remain committed to and will continue our efforts to obtain the police report and any other pertinent information necessary to bring this matter to resolution
Sincerely,
*** V***
Director of Claims
Phone: XXX-XXX-XXXX
Initial Consumer Rebuttal /* (3000, 7, 2014/12/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
being that I was invovle in hit and run accident I did not have all my facts perfectly in line when I made the phone call I was shook up I was disturb it what upset me most is when I called and they're telling me that there's no way that your bags could go off unless the car was in gear which is completely nonsense I have facts to prove from several mechanics that that indeed can happen they're talking to me like I'm not giving him the strait information I'm giving straight as I can get they ask me for the receipt for the microwave for *** sake I sent that to him this company has a bad record of refusing to pay claimsand it has me disturb that they're trying to pull one on me too
Final Business Response /* (4000, 9, 2014/12/16) */
December 16,
Revdex.com serving Chicago & Northern Illinois
Attention: *** ***
NWabash Ave, Ste ***
Chicago, Illinois
RE: Case Number: XXXXXXXX
Consumer: *** ***
Claim Number: ILVXXXXX
NAIC Number: XXXXX
Dear Ms***
We unfortunately must limit our response / comments to the complainant's most recent rebuttal in this matterWe find the facts and circumstances, as reported by the complainant, to be questionable and have therefore assigned the matter to our Special Investigation Unit (SIU)The SIU will further investigate the matter both as to the facts, including the mechanical question of whether airbags for that type of vehicle will deploy in an unoccupied parked vehicle, as well as any possible witnesses or actual security video tapes from the businesses at the location if availableThe Company should have further conclusions upon completion of this investigation
Sincerely,
*** V***
Director of Claims
Phone: XXX-XXX-XXXX
Initial Business Response /* (1000, 5, 2015/04/13) */
April 13,
Revdex.com serving Chicago & Northern Illinois
Attention: *** ***
RE: Case Number: XXXXXXXX
Consumer: *** ***
Claim Number: PANXXXXX
NAIC Number: XXXXX
Dear *** ***
The complainant reported to
the company that she had a loss with her vehicle which resulted in damage to her residential property for which she is a full time residentThe complainant also indicated that she does not own the residence, she rents the propertyAs part of our policy investigation the company requested that the complainant provide the company with a copy of her rental agreement, as well as a copy of the home owners declaration page relative to the residence itselfTo date, the company has yet to receive the requested information from Ms***
Pursuant to our policy of insurance, the complainant has a duty to cooperate as is noted under the CONDITIONS section of the policyAs such we are currently handling this claim under a Reservation of Rights, wherein the Company reserves our rights to decline this claim based on the complainants' failure to adhere to the terms and conditions of the policy of insurance
Sincerely,
*** V***
Director of Claims
Phone: XXX-XXX-XXXX