Beautiful Body Laser Centers LLC

Initial Business Response / [redacted] (1000, 7, 2015/08/27) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] @gmail.com First of all I want to apologize to [redacted] for our slow response to his issueWe had a death of a very dear friend and had closed our office to travel out of state to be with the family Secondly, I would like to review the contract signed by [redacted] on 3/11/(a copy of which is being sent via separate email)This contract was for 20-minute laser treatments spread across appointments, each appointment supplying minutes of laser treatmentsNot only were these all supplied, Beautiful Body laser supplied a total of 40-minute laser sessions, more than we were contractually obligated to provide Please review item #on page of the agreementThis item #was highlighted to [redacted] before he signed the contract and his signature is within two inches of the conclusion of #It clearly states that "Neither Beautiful Body Laser Centers LLC, (BBLC) nor any of its representatives or any of its representatives or anyone affiliated with the BBLC have made guarantees as to the results that may be obtained by this treatment; however, BBLC is extending a satisfaction pledge that if you don't lose a combined three (3) inch loss in a three (3) region treatment area (at the umbilicus plus inches above and inches below), then BBLC will give you three (3) no charge treatments in our office at times and dates convenient for our schedule." [redacted] contracted for sessionsNot only was he given those sessions, we gave him a total of additional sessions on the dates and times shown in the Summary of Appointments (emailed via separate email) These additional sessions were provided to [redacted] on July 3, July and July Then, two more sessions were provided at no charge on July and JulyWe have met and exceeded our contractual obligations We are very sorry [redacted] did not achieve his desired inch loss, but at no time did BBLC promise any weight lossWe know that every person's goal of 'eating right' is different and as a result we do not ever make any guarantees regarding weight loss, thus we never weigh any client, not before, during nor after their contracted laser program We have had customers in the past who said they "exercised extensively" and "ate right" and the pounds just would not come offBecause we have no control over a persons eating habits, we never promise that a client will lose any weight with our inch-loss programWe simply supply the laser treatments contracted for and that is the limit of our contractual obligationsWe explain that exercise and diet are an integral part of this program and urge clients to exercise and eat a healhly dietWe tell clients that the laser is not a 'magic bullet.' The laser can make you smaller, but every program can be negated by excessive caloric intake Again, [redacted] contracted for 40-minute laser sessionsHe got 40-minute laser sessions Since every person's eating habits are different, we have never promised any weight loss with our programWe do offer and [redacted] received minute sessions on a whole body vibration machine which does provide calorie loss [redacted] contracted for minute whole body vibration treatments and he received Also in Paragraph of Page 1, we clearly state that "All sales finalIn store services or product credit only." We have not only met the conditions of the contract [redacted] signed on 3/11/15, we have exceeded our customer satisfaction guaranteeWe are sorry [redacted] did not achieve his desired resultsWe not only met the conditions of the contract, but we also exceeded the conditions of the contract, As a result, we will not be refunding any funds to *** We feel he definitely got more than what he contracted for, but we can not control anyone's eating habits

Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ First of all, the owners of Beautiful Body Laser want to sincerely apologize to [redacted] for the rude behavior of one of our employeesWe are deeply saddened that one of our employees would ever treat any of our customers in such a fashion Secondly, we do stand by our guarantee that if the laser does not make you smaller in one session, we will provide another session at no chargeAnd, in fact, we have never had a client who did not get smaller in two sessions We would encourage [redacted] to call us at [redacted] and schedule this free sessionAgain, as owners, we are saddened that any employee would be so brusk and try to override company policy by saying to any client that if you miss your free session, you lose your free sessionThat is absolutely contrary to company policy and again we apologize for our employee's rude behavior! Now that we have re-identified our company policy and have welcomed [redacted] to schedule her free session, that is the extant of our our responseWe do not provide refundsPlease ask [redacted] to call us at [redacted] to reschedule her free appointment

Initial Business Response / [redacted] (1000, 5, 2016/01/13) */ Beautiful Body Laser will absolutely honor the contract, Mrs [redacted] signed on Nov 30, She signed a contract for six 40-minute laser sessions and we are ready, willing and able to provide those sessions at times and dates acceptable to Mrs [redacted] Mrs [redacted] initially came into our office on Nov 30, She received the minutes of Zerona laser she paid for and signed a contract for our 'Supreme 240' an additional minutes of Zerona laser treatmentsPer our mutual agreement, she did not pay any money down on her contract, in order to give her time to determine if she wanted to continue One week later, she came back in on Dec 7, and paid $down on her contract and said she would pay it in full (another $697) by Dec 11, On Dec 7, all of the six contracted laser sessions were scheduled at times convenient for Mrs [redacted] , i.efirst - Dec at 11am, second - Dec at 12:15pm, third - Dec at 1pm, fourth - Dec at 11:15am, fifth -Dec at 11:15am and sixth - Dec at 1pm On Dec 9, Mrs [redacted] called to say: "I broke my hand and I'm going to the ER to get it set." She also told Dr [redacted] that she would call about her Friday appointment because she drives a stick and if her hand is broken, then she can't drive Later Mrs [redacted] requested a refund and we responded with this email on December " [redacted] , "I'm sorry to hear your schedule has gotten Topsy-turvy, but you are more than welcome to schedule all your appointments at a later date; January if that's more convenient for you "I am attaching a copy of our contract for your reviewPlease note Page 1, item 5, which had the yellow highlighted satisfaction pledge that we went over with you prior to your signing the contractImmediately after the highlighted area are these sentences: "All sales finalNo cash, credit card or check refunds on services or merchandiseIn store services or product credit only." "I absolutely plan to honor our contract with you and hope you do likewiseYou have contracted for laser sessions with a satisfaction pledge guaranteeing you three additional sessions if you don't lose four inches in a three region treatment area, "You can schedule them at your convenience, even if that means making a short notice appointmentWe will do our best to meet your scheduleRemember, we are open Monday, Wednesday and Friday from 10am to 7pm, with our last appointment starting at 6pmAnd on Saturday from 10am to 5pm, with our last appointment starting at 4pm "I totally understand caring for loved ones and the uncertainty that bringsWe will work with you to get your appointments in "However, as identified in our contract, Beautiful Body Laser will not be providing a cash or credit card refund [redacted] I am attaching a copy of our contract with Mrs [redacted] Her signature is about two inches below the yellow highlighted area where we identify our satisfaction guarantee and identify: "All sales finalNo cash, credit card or check refunds on services or merchandiseIn store services or product credit only." We sent her a copy of the contract she had signed and told her that we absolutely planned on living up to our portion of the contract and hoped she would do the same We gave Mrs [redacted] ample time to change her mind about getting the treatments between the time she first signed the contract on Nov 30, and the time she came back in on Dec 7, when she paid the $down payment as agreed She is still very welcome to schedule the six appointments she paid for at times mutually convenient Please see attached copy of Mrs [redacted] 's contract, signed on Nov 30, This concludes Beautiful Body Laser's response to Revdex.com Case # XXXXXXX

Initial Business Response /* (1000, 5, 2016/01/13) */
Beautiful Body Laser will absolutely honor the contract, Mrs. [redacted] signed on Nov 30, 2015. She signed a contract for six 40-minute laser sessions and we are ready, willing and able to provide those sessions at times and dates acceptable to...

Mrs. [redacted].
Mrs. [redacted] initially came into our office on Nov 30, 2015. She received the 60 minutes of Zerona laser she paid for and signed a contract for our 'Supreme 240' an additional 240 minutes of Zerona laser treatments. Per our mutual agreement, she did not pay any money down on her contract, in order to give her time to determine if she wanted to continue.
One week later, she came back in on Dec 7, 2015 and paid $300 down on her contract and said she would pay it in full (another $697) by Dec 11, 2015. On Dec 7, 2015 all of the six contracted laser sessions were scheduled at times convenient for Mrs. [redacted], i.e. first - Dec 9 at 11am, second - Dec 11 at 12:15pm, third - Dec 14 at 1pm, fourth - Dec 16 at 11:15am, fifth -Dec 18 at 11:15am and sixth - Dec 19 at 1pm.
On Dec 9, Mrs. [redacted] called to say: "I broke my hand and I'm going to the ER to get it set." She also told Dr. [redacted] that she would call about her Friday appointment because she drives a stick and if her hand is broken, then she can't drive.
Later Mrs. [redacted] requested a refund and we responded with this email on December 18.
"[redacted],
"I'm sorry to hear your schedule has gotten Topsy-turvy, but you are more than welcome to schedule all your appointments at a later date; January if that's more convenient for you.
"I am attaching a copy of our contract for your review. Please note Page 1, item 5, which had the yellow highlighted satisfaction pledge that we went over with you prior to your signing the contract. Immediately after the highlighted area are these sentences: "All sales final. No cash, credit card or check refunds on services or merchandise. In store services or product credit only."
"I absolutely plan to honor our contract with you and hope you do likewise. You have contracted for 6 laser sessions with a satisfaction pledge guaranteeing you three additional sessions if you don't lose four inches in a three region treatment area,
"You can schedule them at your convenience, even if that means making a short notice appointment. We will do our best to meet your schedule. Remember, we are open Monday, Wednesday and Friday from 10am to 7pm, with our last appointment starting at 6pm. And on Saturday from 10am to 5pm, with our last appointment starting at 4pm.
"I totally understand caring for loved ones and the uncertainty that brings. We will work with you to get your appointments in.
"However, as identified in our contract, Beautiful Body Laser will not be providing a cash or credit card refund.
[redacted]

I am attaching a copy of our contract with Mrs. [redacted]. Her signature is about two inches below the yellow highlighted area where we identify our satisfaction guarantee and identify: "All sales final. No cash, credit card or check refunds on services or merchandise. In store services or product credit only."
We sent her a copy of the contract she had signed and told her that we absolutely planned on living up to our portion of the contract and hoped she would do the same.
We gave Mrs. [redacted] ample time to change her mind about getting the treatments between the time she first signed the contract on Nov 30, 2015 and the time she came back in on Dec 7, when she paid the $300 down payment as agreed.

She is still very welcome to schedule the six appointments she paid for at times mutually convenient.
Please see attached copy of Mrs. [redacted]'s contract, signed on Nov 30, 2015.
This concludes Beautiful Body Laser's response to Revdex.com Case # XXXXXXX

Initial Business Response /* (1000, 5, 2015/09/08) */
First of all, the owners of Beautiful Body Laser want to sincerely apologize to [redacted] for the rude behavior of one of our employees. We are deeply saddened that one of our employees would ever treat any of our customers in such a...

fashion.
Secondly, we do stand by our guarantee that if the laser does not make you smaller in one session, we will provide another session at no charge. And, in fact, we have never had a client who did not get smaller in two sessions.
We would encourage [redacted] to call us at [redacted] and schedule this free session. Again, as owners, we are saddened that any employee would be so brusk and try to override company policy by saying to any client that if you miss your free session, you lose your free session. That is absolutely contrary to company policy and again we apologize for our employee's rude behavior!
Now that we have re-identified our company policy and have welcomed [redacted] to schedule her free session, that is the extant of our our response. We do not provide refunds. Please ask [redacted] to call us at [redacted] to reschedule her free appointment.

Initial Business Response /* (1000, 7, 2015/08/27) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@gmail.com
First of all I want to apologize to [redacted] for our slow response to his issue. We had a death of a very dear friend and had...

closed our office to travel out of state to be with the family.
Secondly, I would like to review the contract signed by [redacted] on 3/11/15 (a copy of which is being sent via separate email). This contract was for 36 20-minute laser treatments spread across 18 appointments, each appointment supplying 40 minutes of laser treatments. Not only were these all supplied, Beautiful Body laser supplied a total of 23 40-minute laser sessions, 2 more than we were contractually obligated to provide.
Please review item #6 on page 1 of the agreement. This item #6 was highlighted to [redacted] before he signed the contract and his signature is within two inches of the conclusion of #6. It clearly states that "Neither Beautiful Body Laser Centers LLC, (BBLC) nor any of its representatives or any of its representatives or anyone affiliated with the BBLC have made guarantees as to the results that may be obtained by this treatment; however, BBLC is extending a satisfaction pledge that if you don't lose a combined three (3) inch loss in a three (3) region treatment area (at the umbilicus plus 2 inches above and 2 inches below), then BBLC will give you three (3) no charge treatments in our office at times and dates convenient for our schedule." [redacted] contracted for 18 sessions. Not only was he given those sessions, we gave him a total of 5 additional sessions on the dates and times shown in the Summary of Appointments (emailed via separate email).
These additional sessions were provided to [redacted] on July 3, July 10 and July 14. Then, two more sessions were provided at no charge on July 17 and July. We have met and exceeded our contractual obligations.
We are very sorry [redacted] did not achieve his desired inch loss, but at no time did BBLC promise any weight loss. We know that every person's goal of 'eating right' is different and as a result we do not ever make any guarantees regarding weight loss, thus we never weigh any client, not before, during nor after their contracted laser program.
We have had customers in the past who said they "exercised extensively" and "ate right" and the pounds just would not come off. Because we have no control over a persons eating habits, we never promise that a client will lose any weight with our inch-loss program. We simply supply the laser treatments contracted for and that is the limit of our contractual obligations. We explain that exercise and diet are an integral part of this program and urge clients to exercise and eat a healhly diet. We tell clients that the laser is not a 'magic bullet.' The laser can make you smaller, but every program can be negated by excessive caloric intake.
Again, [redacted] contracted for 18 40-minute laser sessions. He got 23 40-minute laser sessions.
Since every person's eating habits are different, we have never promised any weight loss with our program. We do offer and [redacted] received 10 minute sessions on a whole body vibration machine which does provide calorie loss. [redacted] contracted for 18 10 minute whole body vibration treatments and he received 23.
Also in Paragraph 6 of Page 1, we clearly state that "All sales final. In store services or product credit only."
We have not only met the conditions of the contract [redacted] signed on 3/11/15, we have exceeded our customer satisfaction guarantee. We are sorry [redacted] did not achieve his desired results. We not only met the conditions of the contract, but we also exceeded the conditions of the contract, As a result, we will not be refunding any funds to [redacted].
We feel he definitely got more than what he contracted for, but we can not control anyone's eating habits.

"$97-Down Payment-A) 1 more session just like today and B) you have the right to cancel this agreement AFTER that session"