Beautiful Nails

Complaint ID#: [redacted] Company Name: Beautiful NailsCompany Contact Name: Lorna H***Company Contact Phone: [redacted] Company Contact Email: [redacted] Consumer's Name: [redacted] [redacted] Revdex.com Staff Member (if you know): **No Response**Complaint Information: On Saturday March 5th, [redacted] came into Beautiful Nails and requested a full set of acrylic nails, and employee named tao, who has worked in the salon for over years accommodated her requestSix or seven days later she came back to the salon complaining that the nails were lifting off ( also in her complaint to you she added fungus, however, there was none observed at the time, nor did she complain about it)The salon owner offered to redo her nails at no cost to her, but informed her that there is a no refund policy [redacted] ***r refused the service and began causing a very loud scene in and then outside of the salon, although the police should have been involved, the salon tried everything other than the refund to calm the womanThis salon has been in operation for over years and has a large satisfied customer baseThis is an isolated case of buyer remorse or something deeper with this one peticular customerThe salon is always clean and is always putting it's customers first, and regret this customers dissatisfaction, but stand by the no refund policy.Sent on: 4/6/1:47:PM

Complaint ID#: *** Company Name: Beautiful Nails Company Contact Name: Le T* Company Contact Phone: *** Company Contact Email: **No Response** Consumer's Name: *** *** Revdex.com Staff Member (if you know): *** *** Complaint Information: The Salon stands by the last response** *** was offered free repairs when she came in a week later with lifting complaints onlyThere was no observed fungus nore was there a complaint about anySince she refused service for the nails she complained were lifting ( at no cost to her) , there is a possibility if left un-repaired she may have developed fungus from water getting in-between the nails...not the salons faultThe owner tried very genuinely to offer ** *** any repairs she wanted, once again at no cost to her** *** chose to become angry and demand her money back and at that point we were at a stand still, as we have a no-refund policyAs to the cleanliness of the facility, all measures to maintain a clean and sanitary service are consistent, if not there would absolutely be more than the single case that ** *** is accusing the salon ofOne other point should be made....** ***s mother has been a regular customer for some time, and is still a customer as recently as a week ago ( she is actually the one who brought ** *** to the salon for her first and only service at the salon)The owner regrets ** ***s dissatisfaction, however, she was treated with the same respect and service the salon offers all of it's customers consistentlySent on: 4/18/8:02:AM

I went days after and they starting lifting days after I got my full setAfter I sent my complaint in I had more nails get an infection under thenIt is not buyers remorseIt is the uncleanness of the facility and the unwillingness to admit to what they did wrongThey may have been in business for years but this time they screwed big time and the quality of work was as poor as I have ever seenWho gets 6-infections under their nails and has them lifting so quickly and the owners defense was "In days it'll be a week." I am disgusted with how they treated me and would never refer themThe principal of it is of the quality of work, cleanliness and behavior of the ownerThank you, *** ***

Complaint ID#: ***
Company Name: Beautiful Nails
Company Contact Name: Le T*
Company Contact Phone: ***
Company Contact Email: **No Response**
Consumer's Name: *** ***
Revdex.com Staff Member (if you know): *** ***
Complaint Information: The Salon stands by the last response** *** was offered free repairs when she came in a week later with lifting complaints onlyThere was no observed fungus nore was there a complaint about anySince she refused service for the nails she complained were lifting ( at no cost to her) , there is a possibility if left un-repaired she may have developed fungus from water getting in-between the nails...not the salons faultThe owner tried very genuinely to offer ** *** any repairs she wanted, once again at no cost to her** *** chose to become angry and demand her money back and at that point we were at a stand still, as we have a no-refund policyAs to the cleanliness of the facility, all measures to maintain a clean and sanitary service are consistent, if not there would absolutely be more than the single case that ** *** is accusing the salon ofOne other point should be made....** ***s mother has been a regular customer for some time, and is still a customer as recently as a week ago ( she is actually the one who brought ** *** to the salon for her first and only service at the salon)The owner regrets ** ***s dissatisfaction, however, she was treated with the same respect and service the salon offers all of it's customers consistently
Sent on: 4/18/8:02:AM

Complaint ID#:    [redacted]Company Name:    Beautiful NailsCompany Contact Name:    Lorna H[redacted]Company Contact Phone:    [redacted]Company Contact Email:    [redacted]Consumer's Name:    [redacted]...

[redacted]Revdex.com Staff Member (if you know):    **No Response**Complaint Information:    On Saturday March 5th, [redacted] came into Beautiful Nails and requested a full set of acrylic nails, and employee named tao, who has worked in the salon for over 10 years accommodated her request. Six or seven days later she came back to the salon complaining that the nails were lifting off ( also in her complaint to you she added fungus, however, there was none observed at the time, nor did she complain about it). The salon owner offered to redo her nails at no cost to her, but informed her that there is a no refund policy. [redacted]r refused the service and began causing a very loud scene in and then outside of the salon, although the police should have been involved, the salon tried everything other than the refund to calm the woman. This salon has been in operation for over 20 years and has a large satisfied customer base. This is an isolated case of buyer remorse or something deeper with this one peticular customer. The salon is always clean and is always putting it's customers first, and regret this customers dissatisfaction, but stand by the no refund policy.Sent on:     4/6/2016 1:47:34 PM

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,[redacted]
[redacted]

Complaint ID#:    [redacted]Company Name:    Beautiful NailsCompany Contact Name:    Lorna H[redacted]Company Contact Phone:    [redacted]Company Contact Email:    [redacted]Consumer's Name:  ...

 [redacted]Revdex.com Staff Member (if you know):    **No Response**Complaint Information:    On Saturday March 5th, [redacted] came into Beautiful Nails and requested a full set of acrylic nails, and employee named tao, who has worked in the salon for over 10 years accommodated her request. Six or seven days later she came back to the salon complaining that the nails were lifting off ( also in her complaint to you she added fungus, however, there was none observed at the time, nor did she complain about it). The salon owner offered to redo her nails at no cost to her, but informed her that there is a no refund policy. [redacted]r refused the service and began causing a very loud scene in and then outside of the salon, although the police should have been involved, the salon tried everything other than the refund to calm the woman. This salon has been in operation for over 20 years and has a large satisfied customer base. This is an isolated case of buyer remorse or something deeper with this one peticular customer. The salon is always clean and is always putting it's customers first, and regret this customers dissatisfaction, but stand by the no refund policy.Sent on:     4/6/2016 1:47:34 PM