Beautiful Rooms

I custom ordered a couple of couches from Beautiful Rooms Today they were delivered to my house in MinnesotaI know people regularly complain when something isn't right I feel I need to praise a company when service has met or exceeded expectations The team at Beautiful Rooms very thorough in taking my order They were very professional and prompt in returning calls when I inquired about the status of my order I will highly recommend Beautiful Rooms to my friends and family for their future furniture needs Thanks for the great experience!

We purchased furniture from this company for our new homeour furniture came in to the warehouse in the timeframe that was givenWe received a call from the delivery service D&D that our furniture would be delivered the following Tuesday between 9-My wife took off work for the deliveryAt o'clock she contacted Gary at beautiful roomsHe contacted the delivery companyThe delivery company contacted my wife back telling her they could not get our furniture on the truck, and said sorry they didn't callThey scheduled our delivery now for 1-1/weeks laterThe next day I contacted Gary at beautiful rooms because I felt like this was ridiculousHe contacted D&D and the owner called my wife speaking very rudely to herI contacted the owner and spoke with him and also got Gary on the phoneGary assured me he would handle the situationHe promised me that he was going to get our furniture delivered earlierHe called me the next few days around central time saying he was still working on itSince then I have not talked to GaryD&D contacted me about delivering our furnitureWhich at this point has been in thier warehouse for weeksWhich is almost one week laterDO NOT PURCHASE FROM THIS COMPANYThey will not honor thier agreements

Just ordered a dining room table and chairs--one of the owners took my call; she was very polite, efficient and friendly Pricing was phenomenal! They beat the local retailers in my area by $1,and promised delivery 2-weeks sooner
I am thrilled Will post a follow up when I actually receive the items and have experienced delivery

I custom ordered a couple of couches from Beautiful Rooms. Today they were delivered to my house in Minnesota. I know people regularly complain when something isn't right. I feel I need to praise a company when service has met or exceeded expectations.

The team at Beautiful Rooms very thorough in taking my order. They were very professional and prompt in returning calls when I inquired about the status of my order. I will highly recommend Beautiful Rooms to my friends and family for their future furniture needs. Thanks for the great experience!

inferior product & quality of 2 leather chairsmis representation of servicebilling issuesbefore we purchased we asked Beautiful Rooms )[redacted] what if we needed service of some kind how would they handle it, as we are out of town. We were told not to worry as they have service agents in our area that would take care of any issues. Recevied chairs on 12-02-12,after a short time of sitting on chairs found them very uncomfortable,actually felt a bad tingling, like sitting on rock, supposed to be premium down cushions. informed ,[redacted] (B Rooms) on 12-15. Not only uncomfortableb but the backs became very flat and look bad. [redacted]'s response, "what do you want me to do about it, jump up and down, break them in." have been going back aand forth w/ [redacted](B ROOMs) since 12-15-12. He said,"send me pictures,send me cushions , send me stuffing. [redacted] (B Rooms) rep, finally sent new cushions when WE refused to send them back as that would have rendered the chairs unuseable! No mention whoi would pay. He claims he is doing me a favor. After three weeks received cushions, still not right, supposed to be down blend. Logo for chair company (Bradington-Young) on chair tag read's "Comfort never looked so good," not so much. Never like the ones we sat in . This was exactly why we purchased,for the comfort level. After much investigation and revisiting 3 different furniture stores w the same chairs item #4104 we agree with [redacted] the chair company rep that it's the leather. This particular leather is too heavy, not compatiable w/ this chair design and should never haver been an option. No amount of stuffing would rectify this. It would stand to reason why pub backs are flat. B Rooms also took the liberty of charging our account according to [redacted], last payment 3 weeks before we even received the chairs to our charge account without , authorization as they said they would call before delivery to get authorization, and did not. Found out when I received our bank statement.. Charged our account 11-14-12 and received chairs 12-2-12. This we find troublesome, as we are concerned for the compmise of our credit card and information. have been charged to our chase visa credit card: $1,400.00 on Sept 18, 2012and $1,376.00 on Nov 14, 2012 chase credit carddated of phone contact & e-mail; 12/15/12 12/23/12 12/26/12 12/31/12 1/8/13 1/22/13 1/25/13 2/4/13 2/25/13 3/1/13 3/4/13sales rep: [redacted]purchase date [redacted] XXXX Xst payment to Beautiful Roomsinvoice #XXXXXItem code XXXX-XXXX-XX[redacted]A lot of money to spend for inferior product and service! Desired Settlementrefund of monies to our bank credit card or by check to us. Business' Initial Response [redacted],In reference to case ID XXXXXX:[redacted] called Beautiful Rooms on 9/18/12 and ordered 2 #4104 recliners in leather 9011-81f with pewter nail head trim. [redacted] had already made her selection of chair style and leather choice on her own and called us to order the recliners for her. I will send you documents and pictures in separate emails to show you exactly what she ordered.First, she signed for the chairs and they were received in good condition upon delivery.She called us approx. 4 weeks after delivery stating that she did not receive the correct cushion cores. After she emailed me the photos (see email with pics) of the labels, she did in fact receive the correct seat cushion cores which are Premiere Down. The photos she sent us say ''PD'' which stands for Premiere Down.Just to satisfy her, I ordered and sent her 2 replacement seat cushion cores at our expense of $150. Now she claims that the back of the chair has wrinkles. If you compare the photo of her chair and the photo of the chair shown in the catalog (which is how she saw the chair to begin with) you can see they are identical in construction and cushion fill.I have taken this one step further and offered to have her return them to us as long as she pays for the return shipping and a 10% restocking fee. As you can see from the final sale clause we do not take returns however I am making an exception for her to resolve this issue.Thank you,[redacted]Beautiful Rooms42 Myron StreetWest Springfield, MA 01089Toll Free (XXX) XXX-XXXXIn MA Call (XXX) XXX-XXXXFax (XXX) XXX-XXXXEmail: [redacted]Consumer's Final Response the chairs were paid in full with a credit card. and no stop payment was ever made. After trying to work w BR([redacted]) on these issues and no resolution was in sight we sent him an e-mail telling him that we were calling the bank putting our payment in dispute and the Revdex.com. will send another copy if you wish. He then called us telling us "I received a call from your bank" then saying " so ya just don't like the chairs" trying to get us to say we didn't like the chairs when in fact the chairs were made wrong. he would do us a big favor and take them back if we would pay shipping and re-stocking fee. We then called the bank and told them what he said and they said not to talk to him as he could be trying to get you to say something that wasn't true and recording it. In the meantime the bank then issued a temporary credit, while in dispute. I called the Revdex.com asking if we could enter our dispute with them at the same time as with the bank and was told that it was alright to do so. As far as BR ([redacted]) claiming the bank has determined in their favor, this is false. As late as today @ 10:00 am we contacted the bank and no determination has been rendered. You have our permission to call the bank and verify this. We are very concerned about our credit card information. as stated before they have billed our last payment for the chairs 3 weeks before final delivery and without authorization as they said they would Our credit card has already been compromised once before. Business' Final Response Please be advised that we have tried to resolve this many many times for [redacted]. Even though all of our sales are final sales, we went ahead and offered [redacted] to return the chairs (she is responsible for the shipping and 10% restocking fee). We made all the arrangements to have the chairs returned to us however the customer never went through with it. [redacted] then contacted her credit card company to have all of the payments credited to her account and after reviewing the case, the credit card company sided in our favor. At this point I can no longer take the chairs back because now the chairs are over 4 months old and have been used. Please call if I can be of further assistance.

Just ordered a dining room table and 6 chairs--one of the owners took my call; she was very polite, efficient and friendly. Pricing was phenomenal! They beat the local retailers in my area by $1,000 and promised delivery 2-4 weeks sooner.
I am thrilled. Will post a follow up when I actually receive the items and have experienced delivery.

I ordered costly recliners in a specific leather. The manufacturer substituted a different, not even similar leather; Beautiful Rooms claims it is okOn 5/28/14, I ordered 2 [redacted] 3001 Bancroft power recliners in leather #XXXX-XX @ $3798 through Beautiful Rooms. Beautiful Rooms provide samples of leather available for custom orders. [redacted] no longer offers #XXXX-XX, so [redacted] substituted a different leather. Photos clearly demonstrate that the substituted leather is not even close to #XXXX-XX. Beautiful Rooms and [redacted] maintain that the leather on the chairs is what I ordered and refuse to correct the problem. They claim I waited 3 weeks to complain, but I called during delivery on 8/11/14; I have proof. They claim I accepted the order, but my signature indicated only that a power supply was missing and to be delivered later; I did not sign that the order was accepted. Beautiful Rooms charged my card without authorization from, or notice to me, 6 days before delivery and with no approval. As these chairs are always custom order and orders are based on samples of leather provided, it is incumbent upon the merchants to adhere closely to their samples. They did no such thing in this case. A consumer is without recourse when the merchant claims to have delivered as ordered and refuses further action. I tried to get resolution, to no avail.Desired SettlementI would like the chairs picked up and my credit card credited for the full purchase price.Business Response Beautiful Rooms[redacted] MA XXXXXXXX-XXX-XXXXMarch 9, 2015Revdex.com[redacted]6 Park AvenueSuite 100Worcester, MA 01605[redacted],In response to case ID #XXXXXX:Below is all the information you will need proving that the customer received exactly what she had ordered. Also, enclosed are documents showing additional proof. The customer has tried 3 times to dispute her sale with [redacted] All 3 times [redacted] has found in our favor.#1 Wrong LeatherThe customer did not receive the wrong leather. She received the exact leather she ordered, which is leather color XXXX-XX. It was not only specified on her receipt (original invoice at time order was placed), but also it is correctly listed on the manufacturer's production label underneath the chair cushion. I am forwarding you a copy of both the customer's invoice and the production label.Also the customer sent me her seat cushion which I sent to the manufacturer who again verified it was the correct leather, XXXX-XX. Enclosed is a letter from the manufacturer stating they have reviewed the seat casing and it is the correct leather and color.#2 - Charge Without AuthorizationWe informed the customer at time of purchase our policy is 50% deposit at time of order and balance due when the order is released for delivery. Her card was charged for the second half of the purchase on 8/5/14 and she received delivery on 8/11/14.#3 - Notice of ErrorThe chairs were delivered on 8/11/14 and as you can see from the signed delivery receipt, the customer signed off on everything in "good condition" with no notation of wrong leather.The customer states she called me at the time of delivery. She never did. In fact the first call we received from her stating any discrepancy was 3 weeks after delivery. #4 - Acceptance of OrderIf you read the proof of delivery, the customer did indeed sign off that everything was delivered to her satisfaction and approvaLAt this point I have proved without a doubt that we delivered exactly what the customer ordered. I have shown through proof of production tags, invoices and letters directly from the manufacturer verifying that the customer is in possession of the correct color chairs XXXX-XX. Please contact me if you need any further information.Thank you, [redacted] first called us on 5/22/14 requesting a price quote on a [redacted] 3001 power recliner in leather XXXX-XX. We quoted her $1899 for the recliner.On 5/28/14, [redacted] called us and placed an order for 2 of the above mentioned recliners. Her total came to $3798. A deposit of $1899 was charged on her [redacted] on 5/28/14. Enclosed is a copy of her sales invoice. The balance of $1899 was charged on her [redacted] on 8/6/14.The 2 recliners were delivered to [redacted] on 8/11/14. She signed the delivery bill of lading stating that everything was delivered to her satisfaction and that everything met her approval. Enclosed is a signed proof of delivering stating such signed by [redacted].Approximately 3 weeks after delivery, [redacted] contacted us stating the recliners she received were not the color she ordered. The leather she ordered was XXXX-XX which is a dark brown. She is claiming that she received the recliners in XXXX-XX which is a black leather. To verify that the correct color was delivered, we had her malt us a strip of leather that comes with the chair as well as the production tag that is affixed to each item which shows all the order information. The leather strip matched exactly to the XXXX-XX leather sample that we have and that she ordered (which is a dark brown) and the production tag showed that it was made in the correct XXXX-XX leather that she ordered. Enclosed is a copy of the production tag from her chairs.After calling [redacted] and informing her that she did in fact receive the correct color leather, she was still not satisfied with our response. I then took the next step and had her send us the leather seat cushion casing from the recliner. I took that leather casing and forwarded it to the manufacturer [redacted] to have them confirm that again it is done in the correct XXXX-XX dark brown leather. Enclosed is the response from the manufacturer stating they received and reviewed the casing and that it is indeed dark brown XXXX-XX and not XXXX-XX black. They confirmed she did receive the correct leather and color that she ordered.Also, the customer is claiming a sample of XXXX-XX leather was provided at the time she ordered from us. We NEVER provided a leather sample at the time of order as she never requested one.Therefore, we ordered and delivered exactly what [redacted] ordered. We went to great lengths to show her that what she received was exactly what she ordered.At this point we have done everything for the customer to prove she received exactly what she ordered.Thank you,[redacted]Beautiful Rooms[redacted] Street[redacted] MA XXXXXXXX-XXX-XXXXConsumer Response (The consumer indicated he/she DID NOT accept the response from the business.)1. [redacted] of Beautiful Rooms continues claim that I received the leather that I ordered. If the leather I received is XXXX-XX, then the sample provided by [redacted] is completely misleading. These are custom orders, based on samples of leather provided to consumers for the purpose of selecting the leather they want. As these chair are ordered from provided samples, the merchant must keep the samples up-to-date and as representative as possible. I can provide photos which show two samples against the chair I received. I ordered XXXX-XX which does not resemble the leather on the chairs I received. If I had ordered XXXX-XX, the other sample shown, I would say it's pretty close and I got what the sample represents. That's clearly not the case. Either I got the wrong leather or the sample from which I made my selection is misleading. The manufacturer no longer offers XXXX-XX, so I concluded that a different leather may have been substituted. It is possible that the sample is simply inaccurate and I got the leather they called XXXX-XX at the time, but it wasn't the leather in the sample.2. There is no evidence that [redacted] informed me that my credit card would be charged before I received and approved the product as he claims. The invoice makes no reference to this nor does his cover note to me which accompanied the invoice. It didn't happen. I can provide copies of both of these documents.3. [redacted] continues to inaccurately claim that I didn't notify him of the error until 3 weeks later, i.e. 9/1/14. I can provide a copy of a handwritten note dated 8/11/14 and transmitting envelope stamped by the USPS 8/11/14, which references my conversation with [redacted] and his request for the 'snip' to be sent to him on that date. 8/11/14 was the date of the delivery and I called him while the delivery was in progress. He received the 'snip', called me and told me it was the correct leather; returned the 'snip' and the envelope to me with the leather samples. I sent photos with the samples on the chairs on 8/27 which he acknowledged on 8/27 email and emailed me again 8/29. (these emails are available for review) These events and more had all transpired before the 3 weeks elapsed time he claims before my first mention of error. 4. [redacted] claims I approved the delivery with my signature. This is incorrect. A signature on ANY document relates to the information ABOVE the signature, not BELOW. My signature noted that a power supply box was missing and to be delivered later, not that the delivery was approved and satisfactory. This response does not allow for attaching documents to this response, but I can provide them if the technology allows.The bottom line of this claim is that I ordered leather from samples provided, the chairs do not resemble the leather in the sample even allowing for variations in the leather. Either the leather or the sample is wrong and I didn't get what I ordered despite choosing a reputable supplier and ordering top-of-the-line custom products.