Beautify Thyself Reviews (1)
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Address: Carlsbad, California, United States, 92009
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Address: Carlsbad, California, United States, 92009
Phone: |
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Web: |
www.beautifythyself.com
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Add contact information for Beautify Thyself
To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before...
customers commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a 14 day trial basis back on 02/22/2017 and paid the shipping and handling fees of $5.95 and $4.95.The trial expired on 03/09/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged $89.95 for the original shipments on 03/09/2017.Customer contacted our Customer Service on 03/10/2017 and requested for the subscription to be cancelled,which we did.The customer then stated that they had already disputed the charge.Our Customer Service offered the customer a refund in order to avoid the dispute.However the customer did not accept our offer,which resulted in the customer account being flagged as a chargeback due to the disputed charge.Unfortunately,the chargeback processor and credit card company have ruled the the customer's claim in our favor.We apologize for any inconvenience and appreciate your understanding.Please relay this information to our customer and feel free to let us know should you have further questions.