Beautiville LLC

Complaint: [redacted] I am rejecting this response because: I understand there is a policy, I am not disputing that, I am disputing being charged 100% for a late cancelation fee I have worked at a spa for years and have never heard of a 100% charge on a late cancelation it's always just a percentageI had a gc for $and I should have only been charged a percentageAlso I am disputing how my other half and I were treated when I called to question this! The whole situation was handled so poorly and there was absolutely no customer service and I could understand that from front desk but when being transferred to the manager the attitude and carelessness was the sameWe are obviously unimportant clientalTherefore I want a full refund! Sincerely, [redacted]

Aloha,I had spoken with the client regarding this situation and I had explained to her about our general 24-hour cancellation policy (listed on our brochures and website) and that special times of the year like Valentine's weekend, Mother's Day weekend and Father's Day weekend we require 48-hour cancellation policy As part of our procedure, we do automated email reminders and phone call for all reservations.As she has stated in her complaint, she cancelled on the day of the reservation We have notes in our file for the client that we made several attempts to reach her by phone to get a status in hopes that we can make accommodate for another time on the same day but we did not get any response We always want to do our best to accommodate all of our clients even if they are last minute changes.Mahalo!

Complaint: [redacted] I am rejecting this response because:I understand there is a policy, I am not disputing that, I am disputing being charged 100% for a late cancelation fee I have worked at a spa for years and have never heard of a 100% charge on a late cancelation it's always just a percentageI had a gc for $and I should have only been charged a percentageAlso I am disputing how my other half and I were treated when I called to question this! The whole situation was handled so poorly and there was absolutely no customer service and I could understand that from front desk but when being transferred to the manager the attitude and carelessness was the sameWe are obviously unimportant clientalTherefore I want a full refund! Sincerely, [redacted]

Aloha,
I had spoken with the client regarding this situation and I had explained to her about our general 24-hour cancellation policy (listed on our brochures and website) and that special times of the year like Valentine's weekend, Mother's Day weekend and Father's Day weekend we
require 48-hour cancellation policy As part of our procedure, we do automated email reminders and phone call for all reservationsAs she has stated in her complaint, she cancelled on the day of the reservation We have notes in our file for the client that we made several attempts to reach her by phone to get a status in hopes that we can make accommodate for another time on the same day but we did not get any response We always want to do our best to accommodate all of our clients even if they are last minute changesMahalo!

Aloha,I had spoken with the client regarding this situation and I had explained to her about our general 24-hour cancellation policy (listed on our brochures and website) and that special times of the year like Valentine's weekend, Mother's Day weekend and Father's Day weekend we require 48-hour...

cancellation policy.  As part of our procedure, we do automated email reminders and phone call for all reservations.As she has stated in her complaint, she cancelled on the day of the reservation.  We have notes in our file for the client that we made several attempts to reach her by phone to get a status in hopes that we can make accommodate for another time on the same day but we did not get any response.  We always want to do our best to accommodate all of our clients even if they are last minute changes.Mahalo!

Complaint: [redacted]
I am rejecting this response because:
I understand there is a policy, I am not disputing that, I am disputing being charged 100% for a late cancelation fee I have worked at a spa for years and have never heard of a 100% charge on a late cancelation it's always just a percentage. I had a gc for $104 and I should have only been charged a percentage. Also I am disputing how my other half and I were treated when I called to question this! The whole situation was handled so poorly and there was absolutely no customer service and I could understand that from front desk but when being transferred to the manager the attitude and carelessness was the same. We are obviously unimportant cliental... Therefore I want a full refund!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I understand there is a policy, I am not disputing that, I am disputing being charged 100% for a late cancelation fee I have worked at a spa for years and have never heard of a 100% charge on a late cancelation it's always just a percentage. I had a gc for $104 and I should have only been charged a percentage. Also I am disputing how my other half and I were treated when I called to question this! The whole situation was handled so poorly and there was absolutely no customer service and I could understand that from front desk but when being transferred to the manager the attitude and carelessness was the same. We are obviously unimportant cliental... Therefore I want a full refund!
Sincerely,
[redacted]