Beauty Avenue

I have only received two emails from Misti at Arctic Fox: 5/24/I emailed Arctic Fox (Misti) questioning their service 5/24/Misti replied with statement from tech who checked my ac unit 5/26/I sent reply stating in more detail why I felt they were negligent and asking for refund of amount paid 5/29/I had not heard anything from Misti, so I resent email from 5/26/ 6/1/Still nothing from Misti, so I emailed if I did not hear from her today I was turning in a compaint to Revdex.com 6/3/Misti replied she would see about getting me a refund today and email back asap As I said I would do, I sent my complaint to Revdex.com 6/2/I have never received an email from them stating they deny the refundI have all emails on file I feel Actic Fox was negligent 5/18/in the assessment of my year old ac unitI don't think tech did a thorough system check in less than minutesI told the tech, ac wasn't blowing out cold air, of course he would check the freon level and then found the leaking coil and I think that's where he stoppedSomething just didn't feel right, he was too fastAt last years check, with another company, I was told the compressor was failing and might last another yearI had no choice but to get another opinionOn 5/24/I had another company come out and check the ac unitThe coil was leaking and needed to be replaced and the compressor was bad and needed to be replacedSince I have two companies stating a problem with compressor I have to conclude the Arctic Air tech did not do a thorough check on my ac unitAlso to be noted, the replacement cost of these two items, is worth considering replacing the whole unitArctic Fox took that choice away from meI would like my $refunded [redacted] 8/20/

We was contacted by [redacted] 5/18/16 because her unit was not cooling. The compressor, blower and outdoor fan were all functioning normally. We then hooked up the refrigerant (Freon) gauges there was not enough Freon in the system. We have seen this problem a lot with [redacted] units. We opened the panel and...

saw all the oil track marks on the coil. When the Freon leaks out; oil also comes out leaving oil marks. So we went down and explained what was happening. We recommended a leak location so we could verify were all the leaks are. Sometimes we find others in the unit that also need repaired. We also told her the only way to fix the coil was to replace it. ([redacted] does have a 10 year warranty; with fine print. [redacted]s warranty "10 years on the compressor and all functional parts". However they don't cover the evaporator coil. I don't know why but they don't consider it a functional part since it has no moving parts. ? So they cover it for a period of 5 years along with all the other non-functional parts. I called today to verify everything they verified that it was not under warranty as it was built in 2008 Per Larry at [redacted].) She denied the leak location and the replacement of the coil. All the other parts were functioning well at that time. Since then she states that her compressor has failed. We don't know the particulars on this. It could quit because it was ran for too long with not enough Freon in the system. It may have been poorly diagnosed. We have seen many customer receipts that say the compressor is bad and yet when we go check them they have nothing wrong with them. We have emailed [redacted] 5 times. 5/24/16, 5/24/16, 5/26/16, 5/29/16, 6/3/16 stating that we are unable to refund the money because we properly diagnosed her machine at the time of service. We feel as though we did our job thoroughly. We hope this answers all questions and provides the basis as to why we collected the fifty dollars.  Thanks,Robert Thomas

I have only received two emails from Misti at Arctic Fox:
5/24/16 I emailed Arctic Fox (Misti) questioning their service.
5/24/16 Misti replied with statement from tech who checked my ac unit.
5/26/16 I sent reply stating in more detail why I felt they were negligent and asking for refund of amount paid.
5/29/16 I had not heard anything from Misti, so I resent email from 5/26/16.
6/1/16 Still nothing from Misti, so I emailed if I did not hear from her today I was turning in a compaint to Revdex.com.
6/3/16 Misti replied she would see about getting me a refund today and email back asap.
As I said I would do, I sent my complaint to Revdex.com 6/2/16. I have never received an email from them stating they deny the refund. I have all emails on file.
I feel Actic Fox was negligent 5/18/16 in the assessment of my 10 year old ac unit. I don't think tech did a thorough system check in less than 10 minutes. I told the tech, ac wasn't blowing out cold air, of course he would check the freon level and then found the leaking coil and I think that's where he stopped. Something just didn't feel right, he was too fast. At last years check, with another company, I was told the compressor was failing and might last another year. I had no choice but to get another opinion. On 5/24/16 I had another company come out and check the ac unit. The coil was leaking and needed to be replaced and the compressor was bad and needed to be replaced. Since I have two companies stating a problem with compressor I have to conclude the Arctic Air tech did not do a thorough check on my ac unit. Also to be noted, the replacement cost of these two items, is worth considering replacing the whole unit. Arctic Fox took that choice away from me. I would like my $50.00 refunded.
[redacted] 8/20/16