Beauty Beauty USA Inc.

Review: To whom it may concern, In January of 2013, I purchased a multi-functioning piece of equipment from Beauty Beauty USA, inc. for approximately $2,300. The product I received was defective upon arrival. When I called the company to inform them of the malfunction, the person I spoke to, [redacted], told me that the fuse in the equipment was bad so he would send me a new fuse. After waiting for weeks, I received the new fuse, replaced the old fuse as instructed, and still the machine did not work. We called the company again to tell them the machine was still not working and that I would be sending the machine back and expected my money back. In May of 2013, we packed up the machine, unused, and sent it back to the company and I made it clear to the company that the machine had never worked and I expected my money back. We shipped the machine back to Beauty Beauty and after countless calls, voicemails, and emails I have left for the company, I have not received any communication back from them whatsoever. Seeing as how I do not have the equipment I paid for, I would like to resolve this matter immediately. Please contact me with any further questions regarding this matter. Our office number is ###-###-####. Thank you.Desired Settlement: I would appreciate to have the malfunctioning equipment replaced with a new machine. If this is not possible, I would like to be refunded my money back.

Consumer

Response:

At this time, I have been contacted directly by Beauty Beauty USA Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The product has yet to be received and the situation has yet to be dealt with. Thank you for your support and follow up.

Sincerely,