The following is a response to the complaint by [redacted] complaint# [redacted] , filed with the Revdex.com regarding a refund for a service not provided by Humera Bhatti dba/ Brow Boss First to clarify, the appointment in question on was scheduled at 2:30p not 9:30aThis statement is to put into place my appointment policy, the conversations that occurred and the stream of verbal abuse to which I was subjected.I offer two options to provide services to new clients and return On Wednesday and Thursday, any client can visit my [redacted] page and tap a link to Cube and book an appointment On Friday and Saturday, I have a waservice, which could often result in substantial wait time Booking an appointment is offered for the client that has a limited schedule and values the individualized service and attention When a client books and appointment, my policy is clearly delineated and must agree to the terms before they move on to make the appointment The client is also reminded of the no refund policy and the small window that is allowed to be late It is important to keep to a rigid time schedule so that I can provide the best-individualized service for that customer, each person’s needs are unique and the service is customized Also, there will be a client following at a pre-booked time In regards to contacting me during working hours, I will only respond to text or call, not social media This is clearly posted on my [redacted] page I limit these options because messages and calls will appear on my phone and I can respond accordingly with little or any interruption to a sitting clientThe scenario that had taken place, as stated in the complaint, is not entirely accurate and has time discrepancies I would also like to predicate this with; Ms [redacted] has been living in the area So, there is a reasonable expectation that she is very much aware of the traffic patterns and parking situations on Broadway, Revere I'm going to attach call logs as wellWhen she finally arrived inside the Brow Bar, she was informed that she was too late to start a proper service and that another customer will be arriving in three minutes However, I did give her the option of staying and waiting until all my booked clients had been seen which would be about an hour Her language became very inappropriate, temper elevated and her decibel level rose significantly enough to arise the insurance agent in the downstairs office to come up to investigate and settle things down She also violated my personal space getting into my face to scream more vulgarities and comment that this was a waste of her time She then proceeded to storm down the stairs passing my next client.To Conclude, I have been working in the Revere area for over six years and this is my first complaint I have numerous reviews on [redacted] and [redacted] Page as well as social media outlets It is unfortunate that Ms [redacted] did not have her brows done that day but planning to be on time for a first appointment needs some consideration on her part As mentioned, she has lived in close proximity for many years and is well aware of traffic patterns and parking availability I also have taken the time to screenshot all calls and communications from Ms [redacted] to substantiate my version of the complaint
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] 1st off thanks for putting words in my mouth I have lived here for yearsSecond when a new client is new I always make time for themNo one was even upstairs or walking in when I left my second I only swore when I was in the last step and opened the door to leave The ladies downstairs were sitting at their deskWhen I got there Herma was extremely rude saying that I could not be taken when I had no clue where to go because I did not see any signage on the building so I had no idea what door the walk through in fact I tried opening the front door and the wind was so went hard that it jammed the door and I couldn’t open it so I thought it was locked when I finally found a phone number to call to ask how I enter I got yelled at for my client so understand life happens and when I have a new client I try to make them happen and be calm and collected and not yelling at themI have spoke to many people who also agree that charging clients 5DAYS before the service is RidiculousYouRidiculousYou should never charged on until they get the service and if you don’t receive the service you should always refund them.] I did leave work early knowing there would be traffic and not knowing the parking situation however I was on the property and there before my apptI also do not Appreciate the text messages I received from the business after I left continuing to Yell at me and tell me how awful I was a wrong I amIf someone is unhappy you drop it you don’t continue to antagonize themShe is in luck even tho she refused to refuned me my bank has Regards, [redacted] ***
To Whom It May Concern:This is a response to the addendum to complaint #***, submitted to the Revdex.com on November 15, The following will be addressing the customer’s additional complaints, changes in her narrative tirade in my office Allow me to remind the board that my policy is clearly delineated and customers or potential customers cannot move forward in the appointment process without agreeing to the terms and conditions I provide this service for the client with a rigorous schedule and cannotafford the uncertainty of random waiting time It is for this reason I have a tight schedule and cannot be late for my next scheduled client If I agreed to take her when she decided to arrive, her service would have been compromised not giving me ample time to provide the same comprehensive consultation with all first time clients Additionally, if I did take her, my next client would have to wait thus, invalidating the pre-booking process for those who can manage their time Speaking to the statement of Ms***’s “I only swore one time” comment, since when in a civilized society has swearing in a private business become and acceptable practice, even if it was only one time? Finally, Ms***’s timeline has change a number of times since the day of her appointment Initially, she called five minutes before her scheduled time inquiring about parking, in her last statement she was only “a couple of minutes late.” I can provide the board with call logs and texts that will contradict her statements and prove that she has altered her narrative to create the illusion of wrongdoing on my part There has been no wrong done here and Ms*** is being held accountable to the terms and conditions she has agreed upon Consideration for other people’s time should factor in when making an appointment for personal service with a new provider She has lived in the area for well over ten years and is very familiar with the neighborhood and traffic patterns Furthermore, her comments on Yelp are becoming dangerously close to personal slander, which will not be taken lightly. Thank you,
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
1st off thanks for putting words in my mouth . I have lived here for 3 years. Second when a new client is new I always make time for them. No one was even upstairs or walking in when I left my second I only swore when I was in the last step and opened the door to leave . The ladies downstairs were sitting at their desk. When I got there Herma was extremely rude saying that I could not be taken when I had no clue where to go because I did not see any signage on the building so I had no idea what door the walk through in fact I tried opening the front door and the wind was so went hard that it jammed the door and I couldn’t open it so I thought it was locked. when I finally found a phone number to call to ask how I enter I got yelled at for my client so understand life happens and when I have a new client I try to make them happen and be calm and collected and not yelling at them. I have spoke to many people who also agree that charging clients 5DAYS before the service is Ridiculous. YouRidiculous. You should never charged on until they get the service and if you don’t receive the service you should always refund them. .] I did leave work early knowing there would be traffic and not knowing the parking situation however I was on the property and there before my appt. I also do not Appreciate the text messages I received from the business after I left continuing to Yell at me and tell me how awful I was a wrong I am. If someone is unhappy you drop it . you don’t continue to antagonize them. She is in luck even tho she refused to refuned me my bank has.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. What she’s talking about all I said was this was a waste of my [redacted] time . Only time I swore.I never went up in her face I never left the doorway. She was standing in front of the door when I tried to walk in and open it. But when I was upstairs I never left the doorway .I was there on time I called her and she literally five minutes before and said you got five minutes. Verbal abuse ?
Let’s talk about the exterme poor customer service I got as she was yelling in the phone saying how I had 5 mines or I had to wait 70mins to maybe get my eye brows done. For the record I left work 10min early sat at the light and was THERE while she said sorry you have to wait to see if my other client is late. If she just plate and said I can take you please next time don’t be late I have to work around my busy schedule work in my clients then I would’ve been like OK that’s fine the principle of the matter is she’s extremely rude poor poor customer service. The person who recommended her was in complete embarrassment how she treated me. You should never charge someone unless they had gotten the service never prior to because like myself they may not actually get the service therefore you’re not stealing money from people. I get a cancellation fee but I didn’t cancel I wasn’t a no-show I was standing in the office.
Regards,
[redacted]
The following is a response to the complaint by [redacted] complaint# [redacted], filed with the Revdex.com regarding a refund for a service not provided by Humera Bhatti dba/ Brow Boss. First to clarify, the appointment in question on 10.30.17 was...
scheduled at 2:30p not 9:30a. This statement is to put into place my appointment policy, the conversations that occurred and the stream of verbal abuse to which I was subjected.I offer two options to provide services to new clients and return. On Wednesday and Thursday, any client can visit my [redacted] page and tap a link to Cube and book an appointment. On Friday and Saturday, I have a walk-in service, which could often result in substantial wait time. Booking an appointment is offered for the client that has a limited schedule and values the individualized service and attention. When a client books and appointment, my policy is clearly delineated and must agree to the terms before they move on to make the appointment. The client is also reminded of the no refund policy and the small window that is allowed to be late. It is important to keep to a rigid time schedule so that I can provide the best-individualized service for that customer, each person’s needs are unique and the service is customized. Also, there will be a client following at a pre-booked time. In regards to contacting me during working hours, I will only respond to text or call, not social media. This is clearly posted on my [redacted] page. I limit these options because messages and calls will appear on my phone and I can respond accordingly with little or any interruption to a sitting client. The scenario that had taken place, as stated in the complaint, is not entirely accurate and has time discrepancies. I would also like to predicate this with; Ms. [redacted] has been living in the area So, there is a reasonable expectation that she is very much aware of the traffic patterns and parking situations on Broadway, Revere. I'm going to attach call logs as well. When she finally arrived inside the Brow Bar, she was informed that she was too late to start a proper service and that another customer will be arriving in three minutes. However, I did give her the option of staying and waiting until all my booked clients had been seen which would be about an hour. Her language became very inappropriate, temper elevated and her decibel level rose significantly enough to arise the insurance agent in the downstairs office to come up to investigate and settle things down. She also violated my personal space getting into my face to scream more vulgarities and comment that this was a waste of her time. She then proceeded to storm down the stairs passing my next client.To Conclude, I have been working in the Revere area for over six years and this is my first complaint. I have numerous reviews on [redacted] and [redacted] Page as well as social media outlets. It is unfortunate that Ms. [redacted] did not have her brows done that day but planning to be on time for a first appointment needs some consideration on her part. As mentioned, she has lived in close proximity for many years and is well aware of traffic patterns and parking availability. I also have taken the time to screenshot all calls and communications from Ms. [redacted] to substantiate my version of the complaint.
The following is a response to the complaint by [redacted] complaint# [redacted] , filed with the Revdex.com regarding a refund for a service not provided by Humera Bhatti dba/ Brow Boss First to clarify, the appointment in question on was scheduled at 2:30p not 9:30aThis statement is to put into place my appointment policy, the conversations that occurred and the stream of verbal abuse to which I was subjected.I offer two options to provide services to new clients and return On Wednesday and Thursday, any client can visit my [redacted] page and tap a link to Cube and book an appointment On Friday and Saturday, I have a waservice, which could often result in substantial wait time Booking an appointment is offered for the client that has a limited schedule and values the individualized service and attention When a client books and appointment, my policy is clearly delineated and must agree to the terms before they move on to make the appointment The client is also reminded of the no refund policy and the small window that is allowed to be late It is important to keep to a rigid time schedule so that I can provide the best-individualized service for that customer, each person’s needs are unique and the service is customized Also, there will be a client following at a pre-booked time In regards to contacting me during working hours, I will only respond to text or call, not social media This is clearly posted on my [redacted] page I limit these options because messages and calls will appear on my phone and I can respond accordingly with little or any interruption to a sitting clientThe scenario that had taken place, as stated in the complaint, is not entirely accurate and has time discrepancies I would also like to predicate this with; Ms [redacted] has been living in the area So, there is a reasonable expectation that she is very much aware of the traffic patterns and parking situations on Broadway, Revere I'm going to attach call logs as wellWhen she finally arrived inside the Brow Bar, she was informed that she was too late to start a proper service and that another customer will be arriving in three minutes However, I did give her the option of staying and waiting until all my booked clients had been seen which would be about an hour Her language became very inappropriate, temper elevated and her decibel level rose significantly enough to arise the insurance agent in the downstairs office to come up to investigate and settle things down She also violated my personal space getting into my face to scream more vulgarities and comment that this was a waste of her time She then proceeded to storm down the stairs passing my next client.To Conclude, I have been working in the Revere area for over six years and this is my first complaint I have numerous reviews on [redacted] and [redacted] Page as well as social media outlets It is unfortunate that Ms [redacted] did not have her brows done that day but planning to be on time for a first appointment needs some consideration on her part As mentioned, she has lived in close proximity for many years and is well aware of traffic patterns and parking availability I also have taken the time to screenshot all calls and communications from Ms [redacted] to substantiate my version of the complaint
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] 1st off thanks for putting words in my mouth I have lived here for yearsSecond when a new client is new I always make time for themNo one was even upstairs or walking in when I left my second I only swore when I was in the last step and opened the door to leave The ladies downstairs were sitting at their deskWhen I got there Herma was extremely rude saying that I could not be taken when I had no clue where to go because I did not see any signage on the building so I had no idea what door the walk through in fact I tried opening the front door and the wind was so went hard that it jammed the door and I couldn’t open it so I thought it was locked when I finally found a phone number to call to ask how I enter I got yelled at for my client so understand life happens and when I have a new client I try to make them happen and be calm and collected and not yelling at themI have spoke to many people who also agree that charging clients 5DAYS before the service is RidiculousYouRidiculousYou should never charged on until they get the service and if you don’t receive the service you should always refund them.] I did leave work early knowing there would be traffic and not knowing the parking situation however I was on the property and there before my apptI also do not Appreciate the text messages I received from the business after I left continuing to Yell at me and tell me how awful I was a wrong I amIf someone is unhappy you drop it you don’t continue to antagonize themShe is in luck even tho she refused to refuned me my bank has Regards, [redacted] ***
To Whom It May Concern:This is a response to the addendum to complaint #***, submitted to the Revdex.com on November 15, The following will be addressing the customer’s additional complaints, changes in her narrative tirade in my office Allow me to remind the board that my policy is clearly delineated and customers or potential customers cannot move forward in the appointment process without agreeing to the terms and conditions I provide this service for the client with a rigorous schedule and cannotafford the uncertainty of random waiting time It is for this reason I have a tight schedule and cannot be late for my next scheduled client If I agreed to take her when she decided to arrive, her service would have been compromised not giving me ample time to provide the same comprehensive consultation with all first time clients Additionally, if I did take her, my next client would have to wait thus, invalidating the pre-booking process for those who can manage their time Speaking to the statement of Ms***’s “I only swore one time” comment, since when in a civilized society has swearing in a private business become and acceptable practice, even if it was only one time? Finally, Ms***’s timeline has change a number of times since the day of her appointment Initially, she called five minutes before her scheduled time inquiring about parking, in her last statement she was only “a couple of minutes late.” I can provide the board with call logs and texts that will contradict her statements and prove that she has altered her narrative to create the illusion of wrongdoing on my part There has been no wrong done here and Ms*** is being held accountable to the terms and conditions she has agreed upon Consideration for other people’s time should factor in when making an appointment for personal service with a new provider She has lived in the area for well over ten years and is very familiar with the neighborhood and traffic patterns Furthermore, her comments on Yelp are becoming dangerously close to personal slander, which will not be taken lightly. Thank you,
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
1st off thanks for putting words in my mouth . I have lived here for 3 years. Second when a new client is new I always make time for them. No one was even upstairs or walking in when I left my second I only swore when I was in the last step and opened the door to leave . The ladies downstairs were sitting at their desk. When I got there Herma was extremely rude saying that I could not be taken when I had no clue where to go because I did not see any signage on the building so I had no idea what door the walk through in fact I tried opening the front door and the wind was so went hard that it jammed the door and I couldn’t open it so I thought it was locked. when I finally found a phone number to call to ask how I enter I got yelled at for my client so understand life happens and when I have a new client I try to make them happen and be calm and collected and not yelling at them. I have spoke to many people who also agree that charging clients 5DAYS before the service is Ridiculous. YouRidiculous. You should never charged on until they get the service and if you don’t receive the service you should always refund them. .] I did leave work early knowing there would be traffic and not knowing the parking situation however I was on the property and there before my appt. I also do not Appreciate the text messages I received from the business after I left continuing to Yell at me and tell me how awful I was a wrong I am. If someone is unhappy you drop it . you don’t continue to antagonize them. She is in luck even tho she refused to refuned me my bank has.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. What she’s talking about all I said was this was a waste of my [redacted] time . Only time I swore.I never went up in her face I never left the doorway. She was standing in front of the door when I tried to walk in and open it. But when I was upstairs I never left the doorway .I was there on time I called her and she literally five minutes before and said you got five minutes. Verbal abuse ?
Let’s talk about the exterme poor customer service I got as she was yelling in the phone saying how I had 5 mines or I had to wait 70mins to maybe get my eye brows done. For the record I left work 10min early sat at the light and was THERE while she said sorry you have to wait to see if my other client is late. If she just plate and said I can take you please next time don’t be late I have to work around my busy schedule work in my clients then I would’ve been like OK that’s fine the principle of the matter is she’s extremely rude poor poor customer service. The person who recommended her was in complete embarrassment how she treated me. You should never charge someone unless they had gotten the service never prior to because like myself they may not actually get the service therefore you’re not stealing money from people. I get a cancellation fee but I didn’t cancel I wasn’t a no-show I was standing in the office.
Regards,
[redacted]
The following is a response to the complaint by [redacted] complaint# [redacted], filed with the Revdex.com regarding a refund for a service not provided by Humera Bhatti dba/ Brow Boss. First to clarify, the appointment in question on 10.30.17 was...
scheduled at 2:30p not 9:30a. This statement is to put into place my appointment policy, the conversations that occurred and the stream of verbal abuse to which I was subjected.I offer two options to provide services to new clients and return. On Wednesday and Thursday, any client can visit my [redacted] page and tap a link to Cube and book an appointment. On Friday and Saturday, I have a walk-in service, which could often result in substantial wait time. Booking an appointment is offered for the client that has a limited schedule and values the individualized service and attention. When a client books and appointment, my policy is clearly delineated and must agree to the terms before they move on to make the appointment. The client is also reminded of the no refund policy and the small window that is allowed to be late. It is important to keep to a rigid time schedule so that I can provide the best-individualized service for that customer, each person’s needs are unique and the service is customized. Also, there will be a client following at a pre-booked time. In regards to contacting me during working hours, I will only respond to text or call, not social media. This is clearly posted on my [redacted] page. I limit these options because messages and calls will appear on my phone and I can respond accordingly with little or any interruption to a sitting client. The scenario that had taken place, as stated in the complaint, is not entirely accurate and has time discrepancies. I would also like to predicate this with; Ms. [redacted] has been living in the area So, there is a reasonable expectation that she is very much aware of the traffic patterns and parking situations on Broadway, Revere. I'm going to attach call logs as well. When she finally arrived inside the Brow Bar, she was informed that she was too late to start a proper service and that another customer will be arriving in three minutes. However, I did give her the option of staying and waiting until all my booked clients had been seen which would be about an hour. Her language became very inappropriate, temper elevated and her decibel level rose significantly enough to arise the insurance agent in the downstairs office to come up to investigate and settle things down. She also violated my personal space getting into my face to scream more vulgarities and comment that this was a waste of her time. She then proceeded to storm down the stairs passing my next client.To Conclude, I have been working in the Revere area for over six years and this is my first complaint. I have numerous reviews on [redacted] and [redacted] Page as well as social media outlets. It is unfortunate that Ms. [redacted] did not have her brows done that day but planning to be on time for a first appointment needs some consideration on her part. As mentioned, she has lived in close proximity for many years and is well aware of traffic patterns and parking availability. I also have taken the time to screenshot all calls and communications from Ms. [redacted] to substantiate my version of the complaint.