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Beauty by Miko Reviews (2)

From: *** *** ***
Sent: Friday, November 13, 7:PM
To: *** ***
Subject: Re: Case# *** Consumer: *** ***
Dear ***,
Thank you for your patience in this matter, here is my response:
*** *** came into my salon for eyelash
extensionsShe apparently never got her lashes done before and as with all my customers I asked her how she wanted her lashes doneAt time of consultation she was really not sure, I let her know that with most clients the preference is for the full setsShe originally thought an accent set ($50) would give her the look she wanted, yet I explained that is really just a wing tip look, and would not fill the lash in naturallySince it was her first time in, I offered her a full set for $99- considering full sets are typically $this has been a well received offer for first time clientsNote: this is the average price in my area and at other salons** *** happily agreed to pay the $more
I performed the service as she asked and agreed uponWhen finished she expressed that she felt it was too much lashesI am known for doing a natural look with star reviewsI suggested she wear them for hrs and get back to meShe wanted me to cut the length down, I advised that would leave blunt ends and look awkwardI could not remove just a few, removal doesn't work like thatI had back to back guests and a guest waiting for her appointmentFinally I suggested she wear them for hours, feel them out, get friends opinions, and get back to meI never heard from *** *** again
I have served hundred of clients over the past two years without any complaints rather compliments, which can easily be seen from a *** searchWith a repeat customer percentage of percent I feel that *** complaints are unjustified and simply looking for free service and product
Thank you,
*** ***
***

Complaint: [redacted]
I am rejecting this response because: I did ask [redacted] to remove the lashes the same day and she refused stating she had another client waiting. Why didn't you remove them the same day I asked you to? Instead of rushing me out of your office. I did not consent to a full set of lashes. Again, as I stated before you did not discuss a full set of lashes prior to starting. You very well know what you did was wrong and you continue to do so. Which is why you can't speak to anything I've said. It's easier to ignore the truth than to face it than face the truth that the way you run your business is dishonest. If there is anyone who needs to take responsibility for their actions it is you [redacted]. Clearly you're desperate for money, if you have to swindle money out of people by and not honor the original request for services.
[redacted]

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