Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint We are actively working with the dealership to resolve the matterTruck will be dropped off on tomorrowMrJ [redacted] has assisted us in getting the matter resolvedPlease keep case open until issue is actually resolved Regards,
I spoke with the service manager about the service completed at our location He is informed me that he reached out to Chrysler Customer Care as well and explained we would refund the service or change the oil again Customer purchased the oil and brought it with them for the service appointment We would need the receipt for the oil to refund the amount of the oil We would also will refund the labor for the oil change and the oil filter we charged the customer The other option is that we change the oil again at no additional charge Please give the direction you rather goThank you,James ***
Sent: Monday, September 21, 3:PM To: drteam Subject: Complaint ID [redacted] After I responded to this complaint the customer contacted me and we met at the store on September 12th I met with one half of the party and we agreed I would get the truck in and have it looked at They wanted the exhaust noise to be the same as when they originally bought it I informed them I would do so and that they needed to let me know what dates would work for them to drop it off and I would have the work done I gave the customer my cell phone number and I haven’t heard from them since that Saturday I would still the like the opportunity to make it right for the customers Thanks, James H [redacted] AutoNation Chrysler Dodge Jeep Ram Spring GM [redacted] cell
[redacted] my name is James H [redacted] and I am the General Manager at AutoNation Chrysler Dodge Jeep Ram Spring I have read your complaint and I would like to talk to you to figure out how I can resolve your issue Please contact me at [redacted] I have spoken to my managers about your purchase and know a little bit of what has happened We have already replaced the exhaust to meet the state requirements Please let me know what else we can do to assist you in the repair of the exhaust Thanks, James H***
[redacted] my name is James H [redacted] and I am the General Manager at AutoNation Chrysler Dodge Jeep Ram Spring I have read your complaint and I would like to talk to you to figure out how I can resolve your issue Please contact me at [redacted] I have spoken to my managers about your purchase and know a little bit of what has happened We have already replaced the exhaust to meet the state requirements Please let me know what else we can do to assist you in the repair of the exhaust Thanks, James H***
The service advisor who actually spoke with the customer on arrival stated to her that her car smelt like it was overheating the customer at that point stated that she knew Once we pulled the vehicle in the service bay and checked the vehicle we confirmed the leak of the radiator The technician also noticed two gallon of water in the vehicle and noticed tape on the radiator as well We then proceeded to repair the radiator After the installation we checked the vehicle for overheating and to make sure that everything was properly working At that time the vehicle was fixed based on what we have found We held up to what the current issue was on the vehicle After three weeks of driving another issues has arised Once the vehicle was brought in the we checked the repairs that were done prior to the new issue and everything still tested normalWe explained to the customer we would have to tear down the motor for further diagnoses of the new issue After that conversation we received a phone call from the mother of our customer asking if we replaced the thermostat when we replaced the radiator We explained the thermostat was good and it opened and closed there was not a fault with the thermostat The customer insisted that because we didn't replace the thermostat that the issue on the vehicle now was that we didn't replace the thermostat That is not the issue The issue is how long the customer drove the vehicle while it overheated At this point we would need authorization to tear down the motor and give a true diagnoses to this customer The damage caused by driving this vehicle while it overheated is unknown until we are able to tear the motor down We will not take responsibility for driving the vehicle while it overheated
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint 1) The truck was sold to us under the impression the exhaust WAS legal in its current stateThe dealership falsely represented the state of the vehicle at the time of purchaseWe also used the vehicle for over a month, without our knowledge the truck was illegal.2) The dealership modified OUR vehicle after driving it for over a month, as well as making the first payment , without our consent or knowledge.3) James H***, the General Manager, states the exhaust was replaced, however it was poorly repairedPlease see attached document.4) Per the DMV, our vehicle was registered into the previous owners name the day after our purchaseThe dealership also listed on the title almost 7k miles less than odometer reading Regards, [redacted]
After tearing down the engine of the vehicle there was not any failed components that would contribute to overheating The thermostat and the radiator are both working properly The diagnosis is that the coolant is leaking internally The cause of the internal leak was due to the vehicle severely overheatingCustomer was aware of the over heating before the vehicle was brought into the store for the initial visit Ms [redacted] informed both Creg and Fonzie she was aware of the leakWe could only determine the leak of the radiator the day of her visit That is what we repaired That repair is under guarantee We are not able to guarantee a vehicle that was damaged prior to the repairsThe unknown of how far and how long or how hot the vehicle was before water was added to the radiatorThe retail cost of the repair is $ We are able to reduce the cost of the repair to $ We are not accepting fault from prior damage
I tried reaching out to Mr [redacted] today What I have been informed of was that the person that Mr [redacted] spoke to at Chrysler was apart of the resolution team and that they were going to repair the issue he has had with his truck The truck is repaired at this point and my service manager on multiple times has tried contacting Mr [redacted] to inform his truck was ready for pickup I have a call into our Chrysler service rep to see what he is willing to do for Mr [redacted] At this point we are awaiting the direction from Chrysler for resolution They authorized the repairs and we completed what they have asked As far as a buy back this will need to come from Chrysler and thus the payment to be paid by them Mr [redacted] please reach to me on my cell phone [redacted] I will happy to help in any way that I canThanks,James ***AutoNation CDJR SpringGeneral Manager [redacted] cell
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards,
The process of tearing down the vehicle was started on 06/16/ We should be able to rule the cause of the overheating later this afternoon.Thank you,James ***
Sent: Monday, August 08, 2:PM Subject: complaint [redacted] I am sorry for the trouble you are having with your new vehicle I have referenced your vin number with Chrysler and the recall shows to have been completed on June If you are still experiencing issues with your vehicle please contact me directly and I will help youThanks, James [redacted] General Manager AutoNation CDJR Spring [redacted] CONFIDENTIAL: This electronic mail (including any attachments) may contain information that is privileged, confidential, and/or otherwise protected from disclosure to anyone other than its intended recipient(s)Any dissemination or use of this electronic email or its contents (including any attachments) by persons other than the intended recipient(s) is strictly prohibitedIf you have received this message in error, please notify us immediately by reply email so that we may correct our internal recordsPlease then delete the original message (including any attachments) in its entiretyThank you
[redacted] we will credit the credit card today for the $ I do apologize for your inconvenienceThanks,James H***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint We are actively working with the dealership to resolve the matterTruck will be dropped off on tomorrowMrJ [redacted] has assisted us in getting the matter resolvedPlease keep case open until issue is actually resolved Regards,
I spoke with the service manager about the service completed at our location He is informed me that he reached out to Chrysler Customer Care as well and explained we would refund the service or change the oil again Customer purchased the oil and brought it with them for the service appointment We would need the receipt for the oil to refund the amount of the oil We would also will refund the labor for the oil change and the oil filter we charged the customer The other option is that we change the oil again at no additional charge Please give the direction you rather goThank you,James ***
Sent: Monday, September 21, 3:PM To: drteam Subject: Complaint ID [redacted] After I responded to this complaint the customer contacted me and we met at the store on September 12th I met with one half of the party and we agreed I would get the truck in and have it looked at They wanted the exhaust noise to be the same as when they originally bought it I informed them I would do so and that they needed to let me know what dates would work for them to drop it off and I would have the work done I gave the customer my cell phone number and I haven’t heard from them since that Saturday I would still the like the opportunity to make it right for the customers Thanks, James H [redacted] AutoNation Chrysler Dodge Jeep Ram Spring GM [redacted] cell
[redacted] my name is James H [redacted] and I am the General Manager at AutoNation Chrysler Dodge Jeep Ram Spring I have read your complaint and I would like to talk to you to figure out how I can resolve your issue Please contact me at [redacted] I have spoken to my managers about your purchase and know a little bit of what has happened We have already replaced the exhaust to meet the state requirements Please let me know what else we can do to assist you in the repair of the exhaust Thanks, James H***
[redacted] my name is James H [redacted] and I am the General Manager at AutoNation Chrysler Dodge Jeep Ram Spring I have read your complaint and I would like to talk to you to figure out how I can resolve your issue Please contact me at [redacted] I have spoken to my managers about your purchase and know a little bit of what has happened We have already replaced the exhaust to meet the state requirements Please let me know what else we can do to assist you in the repair of the exhaust Thanks, James H***
The service advisor who actually spoke with the customer on arrival stated to her that her car smelt like it was overheating the customer at that point stated that she knew Once we pulled the vehicle in the service bay and checked the vehicle we confirmed the leak of the radiator The technician also noticed two gallon of water in the vehicle and noticed tape on the radiator as well We then proceeded to repair the radiator After the installation we checked the vehicle for overheating and to make sure that everything was properly working At that time the vehicle was fixed based on what we have found We held up to what the current issue was on the vehicle After three weeks of driving another issues has arised Once the vehicle was brought in the we checked the repairs that were done prior to the new issue and everything still tested normalWe explained to the customer we would have to tear down the motor for further diagnoses of the new issue After that conversation we received a phone call from the mother of our customer asking if we replaced the thermostat when we replaced the radiator We explained the thermostat was good and it opened and closed there was not a fault with the thermostat The customer insisted that because we didn't replace the thermostat that the issue on the vehicle now was that we didn't replace the thermostat That is not the issue The issue is how long the customer drove the vehicle while it overheated At this point we would need authorization to tear down the motor and give a true diagnoses to this customer The damage caused by driving this vehicle while it overheated is unknown until we are able to tear the motor down We will not take responsibility for driving the vehicle while it overheated
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint 1) The truck was sold to us under the impression the exhaust WAS legal in its current stateThe dealership falsely represented the state of the vehicle at the time of purchaseWe also used the vehicle for over a month, without our knowledge the truck was illegal.2) The dealership modified OUR vehicle after driving it for over a month, as well as making the first payment , without our consent or knowledge.3) James H***, the General Manager, states the exhaust was replaced, however it was poorly repairedPlease see attached document.4) Per the DMV, our vehicle was registered into the previous owners name the day after our purchaseThe dealership also listed on the title almost 7k miles less than odometer reading Regards, [redacted]
I will get a status update on your vehicle to see what I may be able to help with Please feel free to contact me directlyJames [redacted] *
After tearing down the engine of the vehicle there was not any failed components that would contribute to overheating The thermostat and the radiator are both working properly The diagnosis is that the coolant is leaking internally The cause of the internal leak was due to the vehicle severely overheatingCustomer was aware of the over heating before the vehicle was brought into the store for the initial visit Ms [redacted] informed both Creg and Fonzie she was aware of the leakWe could only determine the leak of the radiator the day of her visit That is what we repaired That repair is under guarantee We are not able to guarantee a vehicle that was damaged prior to the repairsThe unknown of how far and how long or how hot the vehicle was before water was added to the radiatorThe retail cost of the repair is $ We are able to reduce the cost of the repair to $ We are not accepting fault from prior damage
I tried reaching out to Mr [redacted] today What I have been informed of was that the person that Mr [redacted] spoke to at Chrysler was apart of the resolution team and that they were going to repair the issue he has had with his truck The truck is repaired at this point and my service manager on multiple times has tried contacting Mr [redacted] to inform his truck was ready for pickup I have a call into our Chrysler service rep to see what he is willing to do for Mr [redacted] At this point we are awaiting the direction from Chrysler for resolution They authorized the repairs and we completed what they have asked As far as a buy back this will need to come from Chrysler and thus the payment to be paid by them Mr [redacted] please reach to me on my cell phone [redacted] I will happy to help in any way that I canThanks,James ***AutoNation CDJR SpringGeneral Manager [redacted] cell
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Regards,
The process of tearing down the vehicle was started on 06/16/ We should be able to rule the cause of the overheating later this afternoon.Thank you,James ***
Sent: Monday, August 08, 2:PM Subject: complaint [redacted] I am sorry for the trouble you are having with your new vehicle I have referenced your vin number with Chrysler and the recall shows to have been completed on June If you are still experiencing issues with your vehicle please contact me directly and I will help youThanks, James [redacted] General Manager AutoNation CDJR Spring [redacted] CONFIDENTIAL: This electronic mail (including any attachments) may contain information that is privileged, confidential, and/or otherwise protected from disclosure to anyone other than its intended recipient(s)Any dissemination or use of this electronic email or its contents (including any attachments) by persons other than the intended recipient(s) is strictly prohibitedIf you have received this message in error, please notify us immediately by reply email so that we may correct our internal recordsPlease then delete the original message (including any attachments) in its entiretyThank you