Beauty Clean

I am rejecting this response because:BMW Refuses to offer a solution here on the Revdex.comI have CLEARLY stated time and time again this is to be handled here on this siteThey called once, left a rude message and have yet to offer any help on their all-around poor service.I bought this BMW from them miles agoAt that time their salesman stated the car has been inspected and fully serviced...Since it's now due for an array of things!? I now know their salesman lied to me.Why would BMW sell me a car that wouldn't make it miles off their lot? Why would their salesmen tell me the car was fully serviced when it wasn't? Why did a perfect running car start to have issues right after a routine oil change by their mechanic? Its my opinion Valley BMW of Modesto is crookedEither way you look at it this car dealership sold me a bad car, lied to sell it to me and then their mechanic who is psychic magically knows a spark plug will go back and my service engine light will go off soon?I take it in for maintenance (oil change), their mechanic ransacks my car, causes problems on purposes to try and squeeze more money at of me?Further more since BMW notified me that their salesman was not correct with the maintenance at the time I purchased it I had the spark plugs changedLow and behold a non matching spark plug was among newer matching spark plugsSecond spark plug to the left...Do you see the rusty ring around that spark plug? Notice how it doesn't match the other spark plugs? I ask Valley BMW how that old rusty spark plug got in my BMW? Especially since the spark plugs were suppose to have been changed when I bought itKind of funny how a BMW with only 55,miles, that was recently serviced before I purchased it has a old rusty spark plugs among newer ones!

Hi [redacted] ,Attached is [redacted] repair order showing he declined the serviceshis vehicle now shows dueAlso shows the recommended repairs the technoticed while performing the oil serviceI have reached out to Mr[redacted] , to work with him, he refuses to talk to me[redacted] Service ManagerValley BMW

Here is our response to *** ***. Our records do show your vehicle came in for service on March 8, During the consultation process your vehicle showed due for the following services, oil service over due by -miles, spark plugs over due by -miles, brake fluid
flush due 3/2016, cabin filter due 4/2016, vehicle inspection due 3/Only the oil service was approved, all other services we were declinedWhile performing the oil service the technician noted that oil leaks had developed at the oil pan (oil pan gasket) and the oil filter housing ( oil filter housing gaskets)There was no note of a check engine light concern at that timeWe do not "scam" our customersNor do our technicians "internally harm a car" at any timeIf the check engine light did come on that would be a coincidence and I can understand your frustrationPlease call me directly and I would be happy to work with you. *** ***Service ManagerValley BMW(209)[email protected]

Hi [redacted],Attached is [redacted] repair order showing he declined the serviceshis vehicle now shows due. Also shows the recommended repairs the technoticed while performing the oil service. I have reached out to Mr.[redacted], to work with him,  he refuses to talk to me.[redacted]Service ManagerValley BMW

I am rejecting this response because:BMW Refuses to offer a solution here on the Revdex.com. I have CLEARLY stated time and time again this is to be handled here on this site. They called once, left a rude message and have yet to offer any help on their all-around poor service.I bought this 2011 BMW from them 5000 miles ago. At that time their salesman stated the car has been inspected and fully serviced...Since it's now due for an array of things!? I now know their salesman lied to me.Why would BMW sell me a car that wouldn't make it 5000 miles off their lot? Why would their salesmen tell me the car was fully serviced when it wasn't? Why did a perfect running car start to have issues right after a routine oil change by their mechanic? Its my opinion Valley BMW of Modesto is crooked. Either way you look at it this car dealership sold me a bad car, lied to sell it to me and then their mechanic who is psychic magically knows a spark plug will go back and my service engine light will go off soon?I take it in for maintenance (oil change), their mechanic ransacks my car, causes problems on purposes to try and squeeze more money at of me?Further more since BMW notified me that their salesman was not correct with the maintenance at the time I purchased it I had the spark plugs changed. Low and behold a non matching spark plug was among newer matching spark plugs. Second spark plug to the left...Do you see the rusty ring around that spark plug? Notice how it doesn't match the other spark plugs? I ask Valley BMW how that old rusty spark plug got in my BMW? Especially since the spark plugs were suppose to have been changed when I bought it. Kind of funny how a 2011 BMW with only 55,000 miles, that was recently serviced before I purchased it has a old rusty spark plugs among newer ones!

Everything has been resolved and processed. There must have been a miscommunication with the credit union and our Finance Department. Once we found out the issue, we went to the credit union and resolved it.