Beauty DNA

To whom it may concern, Thank you for sharing [redacted] ’s Revdex.com complaintThe BeautyDNA team responded to [redacted] and closed the complaint on Below are notes on our multiple efforts to resolve her customer service issuesPlease let me know if you would like any further clarification [redacted] emailed to follow up on refund requestThe BeautyDNA Accounting team had not processed the refundBeautyDNA Customer Care requested the refund be processed and informed [redacted] her refund would be processed [redacted] posted to the BeautyDNA [redacted] page stating she had not received a refund or productChecking with BeautyDNA Accounting the refund was not processed and BeautyDNA Accounting processed it right away [redacted] was sent confirmation of the transaction that is below: [redacted] Refund **-Dec-14:03: [redacted] ***After not receiving a confirmation from [redacted] that this matter was resolved, BeautyDNA Customer Care sent another email with the refund confirmation and an apology stating this was not a business practice and we apologized for the inconvenienceBecause of this experience, BeautyDNA now processes refunds within one business dayPlease let me know if you would like any further clarificationBest, [redacted] *BeautyDNA Customer Care

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To whom it may concern, Thank you for sharing [redacted]’s Revdex.com complaint. The BeautyDNA team responded to [redacted] and closed the complaint on 12/**/15. Below are notes...

on our multiple efforts to resolve her customer service issues. Please let me know if you would like any further clarification. 12/*/15 [redacted] emailed to ask where her product was as she did not receive a shipping confirmation. BeautyDNA Customer Care informed her that because she canceled on the same day her match processed, her match was canceled and no product was shipped. Her credit card had been charged and BeautyDNA Customer Care stated a refund would processed for [redacted]. 12/**/15 [redacted] emailed to follow up on refund request. The BeautyDNA Accounting team had not processed the refund. BeautyDNA Customer Care requested the refund be processed and informed [redacted] her refund would be processed. 12/**/15 [redacted] posted to the BeautyDNA [redacted] page stating she had not received a refund or product. Checking with BeautyDNA Accounting the refund was not processed and BeautyDNA Accounting processed it right away. [redacted] was sent confirmation of the transaction that is below: [redacted] Refund **-Dec-2015 14:03:16 [redacted]. 12/**/15 After not receiving a confirmation from [redacted] that this matter was resolved, BeautyDNA Customer Care sent another email with the refund confirmation and an apology stating this was not a normal business practice and we apologized for the inconvenience. Because of this experience, BeautyDNA now processes refunds within one business day. Please let me know if you would like any further clarification. Best, [redacted]. BeautyDNA Customer Care

To whom it may concern, Thank you for sharing [redacted]’s Revdex.com complaint. The BeautyDNA team responded to [redacted] and closed the complaint on 12/**/15. Below are notes on our multiple efforts to resolve her customer service issues. Please let me know if you would like any...

further clarification. 12/*/15 [redacted] emailed to ask where her product was as she did not receive a shipping confirmation. BeautyDNA Customer Care informed her that because she canceled on the same day her match processed, her match was canceled and no product was shipped. Her credit card had been charged and BeautyDNA Customer Care stated a refund would processed for [redacted]. 12/**/15 [redacted] emailed to follow up on refund request. The BeautyDNA Accounting team had not processed the refund. BeautyDNA Customer Care requested the refund be processed and informed [redacted] her refund would be processed. 12/**/15 [redacted] posted to the BeautyDNA [redacted] page stating she had not received a refund or product. Checking with BeautyDNA Accounting the refund was not processed and BeautyDNA Accounting processed it right away. [redacted] was sent confirmation of the transaction that is below: [redacted] Refund **-Dec-2015 14:03:16 [redacted]. 12/**/15 After not receiving a confirmation from [redacted] that this matter was resolved, BeautyDNA Customer Care sent another email with the refund confirmation and an apology stating this was not a normal business practice and we apologized for the inconvenience. Because of this experience, BeautyDNA now processes refunds within one business day. Please let me know if you would like any further clarification. Best, [redacted]. BeautyDNA Customer Care