Beauty Impressions LLC

Complaint: [redacted] I am rejecting this response because: It is quite true that the terms and conditions of your website explain the trial offer and the associated customer's obligations However, as you are well aware, most customers do not take the time to read every word of the terms and conditions, so it is extremely deceptive to bury such critical information The ad definitely implies that this is a "free" bottle of cream Moreover, even if the terms were fully understood, it is completely impossible to enjoy a day trial beginning with the order date, when the product is not even delivered for daysAlso, you have not addressed that your ads contain blatant lies This product was NOT the biggest deal ever on [redacted] (I doubt that it was ever on [redacted] at all.) I have researched the most lucrative deals on [redacted] and this product was definitely not listed In fact, the photo of the " [redacted] " that you used in your ad was actually stolen from their website, where a completely different product was pitched.I think that you actually have a decent product But it is so unfortunate that you need to use advertising and prey on unsuspecting customers in order to get sales Regards, [redacted] ***

Revdex.com CASE#: [redacted] Dear Sir / Madam, Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulasThe Terms and Conditions of our website explain the trial offer and associated customer’s obligationsPrior to purchasing anything from our website every customer is required to accept the terms mentioned on the order form before placing the order formPlease note that despite putting the credit cards details on the order form, the order does not go through until and unless customer clicks on "Rush my Trial"Once the customer click on the “Rush my Trial” order request goes through and shipping and handling charges are applied instantly accordinglyWe offer a day trial period that starts from the order date for the product Vlamorous and days trial period for the product AquaVo in which the customer has the privilege of using a product for the cost of shipping and handling at this timeThen, after the trial period has expired, the customer is charged for the full price of the monthly supply bottle received during your trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeHowever, we request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our liberal refund policy The Refund Policy outlined in the Terms and Conditions states, in part: “We will gladly accept returns and issue full refunds (less shipping and handling and $restocking fee), no questions asked - for returns received within days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions)For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions and self-addressed, prepaid postagePlease note that we cannot process packages marked "Return to Sender" or "Refused"All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your accountRMA numbers can be obtained by calling our Customer Support Team.” [redacted] had placed an order for the products Vlamorous and AquaVo on August 15th, Upon placing the order, she agreed to try the product Vlamorous for days and AquaVo for days at the cost of shipping and handlingPer the terms of the program, in order to avoid the actual price of both the products, [redacted] was required to contact our company for cancellation within the trial periodSince, we received no communication from her via email or call for the cancellation of the products, therefore, on September 1st, 2017, she incurred the actual price of the product Vlamorous [redacted] called on September 2nd, for cancellation of both the products and for the refund of VlamorousOur customer support representative explained the program mechanics and cancelled the account of the Vlamorous, and issued RMA (Return Merchandise Authorization) number for the cancellation for the product AquaVo, and she was required to return it before October 1st, to avoid any further chargesOn September 27th, she returned the product Vlamorous, for which she had already paid [redacted] was required to return the product AquaVo, in order to avoid any further charges, since we did not receive the product within the specified time, hence on October 3rd, she paid the actual price of the product AquaVoWe regret any inconvenience causedRegards, Customer Support Manager

Complaint ID: *** Dear *** *** * *** Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our
products and take pride in them and in our proprietary formulasWe regret to inform you that we are unable to locate your account prior to the information providedTherefore, kindly provide us with the same information that was used at the time of placing the order and reply back to this email with the information mentioned below so that we may be better able to assist: Customer ID: Customer Name: Customer Address: Customer Phone number: Customer Email Address: We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future Regards, Customer Support Manager

Revdex.com CASE#: ***Dear Sir/Madam,Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our
proprietary formulasWe regret to inform you that we are unable to locate customer’s account prior to the information providedTherefore, kindly provide us with the same information that was used at the time of placing the order and reply back to this email with the information mentioned below so that we may be better able to assist: Customer ID:Name:Address:Phone number:Email Address: Regards, Customer Support Manger

Dear *** ***
Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary
formulas.The Terms and Conditions of our website explains the trial offer and associated customer’s obligationsPrior to purchasing anything from our website every customer is required to accept the terms mentioned at two different places on the order form before placing the order which states that, “By submitting my information, “I confirm I am over and agree to the Terms of Service and the Privacy policy of this site” Once you check mark the empty box and click to Rush my Trial we consider that you had read, understood, and agreed to the Terms and Conditions.We offereday trial period for the product SkinElement that start from the order date, in which the customer has the privilege of using a product for the cost of shipping and handling at this timeThen, after the trial period has expired, the customer is charged for the full price($97.83) of the monthly supply bottle received during your trial period.Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any time.Per the cancellation policy mentioned on our website, if any customer request cancellation within the trial period then he/she is required to return the product within days from the date RMA number is generated.Therefore, you were requested to send the product back within the specified time of days.However, we request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our cancellation policy.The Cancellation policy outlined in the Terms and Conditions states, inpart:“If for any reason during the Trial period (defined in the offer) of your Trial Promotion, you are dissatisfied with your Product, you will need to call our Customer Support and request either an extension of your trial period, or a cancellation of the serviceIf you wish to keep the 30-Day supply you received, you may choose to pay for that month only and cancel your autoship programIf you are not interested in continuing to use the product for the rest of the month, you will need to request a Return Merchandise Authorization (RMA) number and return your product (opened or unopened) within days of the initial trial date to prevent being charged for the full 30-Day supply you received to tryShipping and processing fees are non-refundableAll sales after the initial Day period expires are finalAutoship cancellations may be processed at any time and require contact with a Customer Service Representative to verify the account holder requestCancellation of an Autoship request will take effect immediately and any/all future shipments will ceaseIt will be required to re-order if you would like to re- enroll at a later time.”Furthermore, we sincerely apologize for the delay in shipment and appreciate your patience in this matterKindly note that since you were required to return the product for cancellation, therefore, restocking fee is not applicable on your account.We have cancelled your subscription and you will no longer receive any future shipments of SkinElement productAll your bank details have been deactivated and no additional charges will applied to the account.We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future.Regards,Customer Support

Complaint: [redacted]
I am rejecting this response because: It is quite true that the terms and conditions of your website explain the trial offer and the associated customer's obligations.  However, as you are well aware, most customers do not take the time to read every word of the terms and conditions, so it is extremely deceptive to bury such critical information.  The ad definitely implies that this is a "free" bottle of cream.  Moreover, even if the terms were fully understood, it is completely impossible to enjoy a 14 day trial beginning with the order date, when the product is not even delivered for 10 days. Also, you have not addressed that your ads contain blatant lies.  This product was NOT the biggest deal ever on [redacted]  (I doubt that it was ever on [redacted] at all.)  I have researched the most lucrative deals on [redacted] and this product was definitely not listed.  In fact, the photo of the "[redacted]" that you used in your ad was actually stolen from their website, where a completely different product was pitched.I think that you actually have a decent product.  But it is so unfortunate that you need to use false advertising and prey on unsuspecting customers in order to get sales.    
Regards,
[redacted]

Revdex.com CASE#: [redacted] Dear Sir / Madam, Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our...

proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer’s obligations. Prior to purchasing anything from our website every customer is required to accept the terms mentioned on the order form before placing the order form. Please note that despite putting the credit cards details on the order form, the order does not go through until and unless customer clicks on "Rush my Trial". Once the customer click on the “Rush my Trial” order request goes through and shipping and handling charges are applied instantly accordingly. We offer a 14 day trial period that starts from the order date for the product Vlamorous and 16 days trial period for the product AquaVo in which the customer has the privilege of using a product for the cost of shipping and handling at this time. Then, after the trial period has expired, the customer is charged for the full price of the monthly supply bottle received during your trial period. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time. However, we request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our liberal refund policy.   The Refund Policy outlined in the Terms and Conditions states, in part:  “We will gladly accept returns and issue full refunds (less shipping and handling and $20 restocking fee), no questions asked - for returns received within 30 days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions). For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions and self-addressed, prepaid postage. Please note that we cannot process packages marked "Return to Sender" or "Refused". All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your account. RMA numbers can be obtained by calling our Customer Support Team.” [redacted] had placed an order for the products Vlamorous and AquaVo on August 15th, 2017. Upon placing the order, she agreed to try the product Vlamorous for 14 days and AquaVo for 16 days at the cost of shipping and handling. Per the terms of the program, in order to avoid the actual price of both the products, [redacted] was required to contact our company for cancellation within the trial period. Since, we received no communication from her via email or call for the cancellation of the products, therefore, on September 1st, 2017, she incurred the actual price of the product Vlamorous. [redacted] called on September 2nd, 2017 for cancellation of both the products and for the refund of Vlamorous. Our customer support representative explained the program mechanics and cancelled the account of the Vlamorous, and issued RMA (Return Merchandise Authorization) number for the cancellation for the product AquaVo, and she was required to return it before October 1st, 2017 to avoid any further charges. On September 27th, 2017 she returned the product Vlamorous, for which she had already paid. [redacted] was required to return the product AquaVo, in order to avoid any further charges, since we did not receive the product within the specified time, hence on October 3rd, 2017 she paid the actual price of the product AquaVo. We regret any inconvenience caused. Regards, Customer Support Manager