Beauty Makers, Inc.

We try and get to all of our customers in a timely manner
but at the time we were down to one service technician and we were very
busy. She was offered an overtime call
in which we could have been there same day but didn’t want to pay overtime
rates and said she would wait.
We got
there in the time frame stated when the call was scheduled. The technician got there and found that the
check valve on the pump was broken and needed parts, so he called into the
office and had another employee deliver it to him. We didn’t have a valve and the valve on the
pump we had didn’t fit into the old pump.
We replaced the pump which has a one year warranty on it. I am sure like most things on EBAY it can be
purchased cheaper than through a small business like ourselves who have to
purchase things through a warehouse and deal with warranty issues
We have been to the
*** residence a total of three times since we installed her new system in
2009. Once for a clogged drain, once we
had to replace a motor which was under warranty, and then this time with the
condensate pump. We charged her the same
as we do all of our customers; she was charged $for the trip and the first
half hour, $for thirty minutes labor, and $for the condensate pump. All of our service is COD which was not
collected at the time of callWe gave her a ten percent discount for being
a senior and weren’t charged for fifteen minutes of the techs time while he
waited on the part to show up or for having the part deliveredSince the call
was ran she mailed us a check of $which was not part of any agreement we
have made
We do not carry all
the parts for all the things we use it isn’t economical or practical in our business;
we do the best we can so that the customers are taken care of. We have talked to Ms*** and gave her
$off of her original total and hope that is satisfactory to her in hopes
of getting the balance of work done paid for soon

As it relates to *** ***’s assertion of being overcharged, we feel that the charges were fair based on the work providedBut, in the interest of customer satisfaction, we
will provide her with a full refund for all expenses as well as provide her
with a full heating inspection that will be
covered by Custom Air Conditioning
and Heating CoOur goal is to ensure customer satisfactionWe sincerely apologize for any inconvenience

Custom Air neglected to mention my unit was under warranty at the time notified!We are not satisfied that they refuse to adjust their demand for ANY PAYMENTAs a result I will continue my claim for sizable adjustment or will pursue alternative measures! Respectfully *** ***

We are sending her the revised invoice in the mailIt should be delivered to Ms *** early next week

I spoke with the customer on 11/21/and discussed her complaint and Custom Air's action'sWe came to a mutually agreeable resolutionWe are awaiting further documentation from the customer and the matter will be resolved wihours of receiptWe hope to continue to perform service with
this customer in the future.Pat H***Custom Air conditioning and Heating Co

12.7.15 Revdex.com received phone call from consumer stating company has addressed her complaint.