Beauty Plus Salon

To Whom It May Concern, [redacted] purchased a Vincent Large Silver Mastercase (VT10142-SV) from our website, [redacted] on February 5, She had emailed us on February asking us to expedite the order, as she needed it quicklyWe responded back to her via email on February letting her know that the cost to expedite the package would be $and to email us confirmation that she wanted the order expedited and to be invoiced the additional $In that same email we also explained to her that if she chose not to expedite the order and to use the free standard shipping service then it would ship [redacted] groundWe did not receive a response back so we emailed her again on February asking her how she would like us to proceed with the order, as it was sitting in our cue waiting for her to respond to usShe emailed us back on the same day telling us to "send it out normally, I figured it would be out already isnt it past the days?" The reason the order was not yet shipped out was because we did not receive a response back from her on which shipping method she wanted to useWe emailed her back letting her know that and had the order shipped out that same dayThe estimated delivery time for this package was that it would be delivered Tuesday, February by 11:PMUnfortunately, according to the tracking information (tracking number [redacted] ) the delivery was delayed due to a train derailmentThe exact phrase on [redacted] tracking website was "A train derailment has delayed deliveryWe're adjusting plans to deliver your package as quickly as possibleDelivery will be rescheduledUnfortunately we cannot control unforeseen issues like thisWe do understand our customer's frustration and were very accommodating to her the best way we could under the circumstancesWe provided her with a $refund on the order, as well as a $coupon code for our website for a future purchase (which she used on February 13)This complaint come as a surprise to us, as we accommodated her the best way we could and she did express gratitude for the $refund and the $couponWe were also in contact with [redacted] during this time trying to get delivery date updates for the customer so she knew when to expect her packageWe do understand her frustration, but this particular situation and delay of delivery was out of our controlWe got her order shipped out as quickly as we possibly could have after getting the okay from the customer to ship the package the "way"We do pride ourselves on providing the best customer service possible and will continue to do soPlease let us know if you need any documentation for the refund or coupon code, screenshots of the email conversation, or tracking informationThank you! Beauty Plus Salon

Hi, The customer, *** *** placed an order with us on December 25, Due to the high volume of holiday orders, we were slightly backed up with getting orders shipped outOn top of the high volume, we had emailed the customer on January asking her to verify her shipping address, as our
system was flagging it as unverifiedShe did not email us backShe did not provide a phone number at checkout so we were unable to call herOur only way of communicating with her was via emailWe did give her our phone number via email to call us back at her earliest convenienceShe did eventually call us back and was extremely nasty to our sales representativeShe cursed him off, was yelling, and using very vulgar languageThe customer told the sales representative she no longer wanted her order and wanted a full refund insteadWe did provide her with the full refund immediately and that was the last we heard from herIf you have any further questions or want proof of the email we sent her, please do not hesitate to reach outWe can be best reached *** or our corporate phone number *** Thank you! Bridget Operations Manager Beauty Plus Salon

Complaint: ***
I am rejecting this response because: This is exactly the same message that was sent to me prior, please have the company look at my attachments and on the emails to see I was promised to get my item on serval different dates, as of now I reject this response.
Regards,
*** ***

This letter is in response to the complaint we received regarding a customer unsatisfied with their hair cut and highlight (ID#***)On 4/8/the customer had requested the highlight and cut for which the charge was $Our price breakdown was $for a full head of highlights, $
for extra length and thickness of hair, and $for the haircutOur licensed stylist who has been doing hair for over years handled the appointmentDuring the check out the girls mother was paying for the service and also chose to tip the stylist $on her own freewillThe beauty advisor cashing out the customer asked the young girl if she liked her hair, and the client responded saying she loved itAll was well when they left.On Monday 4/10/I received a call from the mother of the client telling me she had been over charged for the service on SaturdayI reviewed the ticket for the sale and explained the breakdown of the chargesShe then responded by saying the price was too high and was told the color was $I explained again that $was the starting price for a color not a full head of highlights and that she should have asked the stylist for a quote of what the service cost would have been prior to the appointmentAll of our salon prices are posted, as required by law, at the front of the salon, as well as in the entrance to the storeOn the phone, she started to tell me that she was unhappy with the haircut and wanted her money backThe customer claims inches of hair was cut off when she only asked for A 10-inch discrepancy is a lot and we do not believe this to be the caseIf a drastic inch haircut was done when the client only asked for 3, I think the client would have made a big deal about this right on the spotI offered to have them come back in and we would have that stylist or another stylist look it over and redo anything they were not pleased with.She refused and said, "No, I want my money back"There was no complaint about the highlight, just that the cut was unevenShe refused my assistance for scheduling another appointment and hung up on meOn 4/11/17, the stylist that did the service tried calling the client to discuss the complaint, as she was confused because they seemed very happy upon leaving, even wrote out on a index card for the stylist to keep there profile information for future appointmentsShe was unable to reach them by phone.After consideration of this incident we will refund the customer for the haircut, for the amount of$30.00, which is the service the customer was unsatisfied withThere was nothing wrong with the highlight, and the tip was given on free willWe do our best to make sure customers are satisfied with their salon services before they pay.The actual client (not her mother) did tell us she loved her hairPresident Mark R*** Beauty Plus Salon

To Whom It May Concern, [redacted] purchased a Vincent Large Silver Mastercase (VT10142-SV) from our website, [redacted] on February 5, 2018. She had emailed us on February 5 asking us to expedite the order, as she needed it quickly. We responded back to her via email on February...

6 letting her know that the cost to expedite the package would be $41.39 and to email us confirmation that she wanted the order expedited and to be invoiced the additional $41.39. In that same email we also explained to her that if she chose not to expedite the order and to use the free standard shipping service then it would ship [redacted] ground. We did not receive a response back so we emailed her again on February 9 asking her how she would like us to proceed with the order, as it was sitting in our cue waiting for her to respond to us. She emailed us back on the same day telling us to "send it out normally, I figured it would be out already isnt it past the 5 days?" The reason the order was not yet shipped out was because we did not receive a response back from her on which shipping method she wanted to use. We emailed her back letting her know that and had the order shipped out that same day. The estimated delivery time for this package was that it would be delivered Tuesday, February 13 by 11:00 PM. Unfortunately, according to the tracking information (tracking number[redacted]) the delivery was delayed due to a train derailment. The exact phrase on [redacted] tracking website was "A train derailment has delayed delivery. We're adjusting plans to deliver your package as quickly as possible. Delivery will be rescheduled. Unfortunately we cannot control unforeseen issues like this. We do understand our customer's frustration and were very accommodating to her the best way we could under the circumstances. We provided her with a $20 refund on the order, as well as a $25 coupon code for our website for a future purchase (which she used on February 13). This complaint come as a surprise to us, as we accommodated her the best way we could and she did express gratitude for the $20 refund and the $25 coupon. We were also in contact with [redacted] during this time trying to get delivery date updates for the customer so she knew when to expect her package. We do understand her frustration, but this particular situation and delay of delivery was out of our control. We got her order shipped out as quickly as we possibly could have after getting the okay from the customer to ship the package the "normal way". We do pride ourselves on providing the best customer service possible and will continue to do so. Please let us know if you need any documentation for the refund or coupon code, screenshots of the email conversation, or tracking information. Thank you! Beauty Plus Salon

Review: I wanted to get extensions so I called the salon up and spoke to a salon stylist who proceeded to tell me where I can get the hair, how long it needs to be, how long the extensions should last for, how much the hair would be around in price, and told me that it will only cost $125 just to have it installed. I told her I would call back to make an appointment after I found out how much the hair would cost. I went and purchased the hair for $130 and called to make an appointment. I spoke to a different person and she just scheduled the appointment on July *th at 1:30. I got there at 1:30 and I had a different stylist working on me. she told me that I should have had a consultation with her before the appointment but instead of doing a consultation she just continued to do the process of installing the extensions. she didn't know what technique she was going to do because she didn't know what would work best with my hair. she didn't have some supplies she needed and then she needed time to get some of the hair prepared. after she finally finished she told me that it was $250. I told her I was told $125. she reluctantly gave it to me for that price but suggested a better tips for her. in the end it took 6 hours to install the hair, I was given wrong information, I wasn't given important information like I need a consultation, and its only been 3 days and it's falling out and it should last me two months. I called the salon talk to a lady and told her I had a complaint and she transfer me to a manager. I told the manager what was going on she proceeded to tell me that the girl I talked to was new and she didn't know I needed a consultation and then she proceeded to tell me that no salon stylist would have given me that price and that I was lucky enough to get that price. she said the only thing I can do is have the hair stylist who worked on me see if she can redo the extensions. I told her the hairstylist already said my hair was too short, to thin, and to soft. I told her that there wouldn't be a point to have them put in again, it will still just come out in 3 days again. she told me that there's nothing they can do and that I wasn't going to get my money back.Desired Settlement: if I was told that I needed the consultation to begin with I would have found out that it would not work with my hair and I would have never purchased the hair nor gotten the extensions done so I would like all the money I spent to have this done reimbursed. $130 for the hair, $125 for the extension, and $30 for the tip expecting the job was done well and it would last for the amount of time she told me. $285 reimbursement please.

Business

Response:

In the complaint from [redacted] there is a statement that she says "the stylist already told me my hair was too short, too thin and too soft". But she insisted to have it done anyway.

As a professional salon we want all customers to be happy with the results. Because of that even though we did absolutely nothing wrong we will refund Miss

[redacted] the service fee of $125 that she paid.

I did call Miss [redacted] and spoke to her. She will be in today July **th between 3:30 and 4pm for her refund.