[redacted] Dear [redacted] Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulasThe Terms and Conditions of our website explain the trial offer and associated customer’s obligationsPrior to purchasing anything from our website every customer is required to accept the terms mentioned on the order form before placing the order formPlease note that despite putting the credit cards details on the order form, the order does not go through until and unless customer clicks on " [redacted] Once the customer click on the “ [redacted] ***” order request goes through and shipping and handling charges are applied instantly accordinglyWe offer day trial period for the products Cianix and T5RX that start from the order date, in which the customer has the privilege of using a product for the cost of shipping and handling at this timeThen, after the trial period has expired, the customer is charged for the full price ($for Cianix and $for T5RX) of the monthly supply bottle received during the trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeAlong with these two products, we offer a onetime offer of the product [redacted] at the cost of $with no recurring chargesPer the cancellation policy mentioned on our website, if any customer request cancellation within the trial period then he/she is required to return the product within days from the date RMA number is generatedWe request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our liberal refund policyOur Cancellation policy outlined in the Terms and Conditions states, in part: “Billing and Cancellation Terms for TrialAs one of its product offerings, CIANIX Male Enhancement offers consumers a recurring shipment/subscription plan ("Subscription Plan")You will be given the opportunity to try out the product for a period of days (day + day S&H starting the day you order the product) without paying any money except for the cost of $shipping, plus $handling feeAt the time you make your purchase you will be enrolled in our Subscription Plan, the credit or debit card you provide will be charged the shipping fee $plus $handling fee, and you will be mailed one bottle of CIANIX Male EnhancementIf you would like to cancel your Subscription Plan within the first days from the day you received the initial order, call our Customer Support Team at ###-###-#### or email them at [redacted] , in order to receive an RMA Number to return the product and you will not be sent any more bottles and your subscription will be canceled.” The Refund Policy outlined in the Terms and Conditions states, in part: “We will gladly accept returns and issue full refunds (less shipping and handling and USD$restocking fee), no questions asked - for returns received within days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions)For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions and self-addressed, prepaid postagePlease note that we cannot process packages marked "Return to Sender" or "Refused"All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your accountRMA numbers can be obtained by calling our Customer Support Team.” MrRobert placed an order for the products Cianix, T5RX and NO2RED on March ***, As per the policy of the program, he contacted our company on March ***, and demanded cancellation and refundOne of our customer support representatives explained the program and provided RMA to return the products for cancellationWe assure you that the subscription for the products Cianix and T5RX has been cancelled outWe are happy to inform that we have processed a refund in the amounts of $5.95, $and $This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may haveWe appreciate the opportunity of being of service to you and hope you will consider using our products again in the futureRegards, Customer Support Manager
[redacted] Dear [redacted] Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our...
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer’s obligations. Prior to purchasing anything from our website every customer is required to accept the terms mentioned on the order form before placing the order form. Please note that despite putting the credit cards details on the order form, the order does not go through until and unless customer clicks on "[redacted]. Once the customer click on the “[redacted]” order request goes through and shipping and handling charges are applied instantly accordingly. We offer 14 day trial period for the products Cianix and T5RX that start from the order date, in which the customer has the privilege of using a product for the cost of shipping and handling at this time. Then, after the trial period has expired, the customer is charged for the full price ($88.97 for Cianix and $79.99 for T5RX) of the monthly supply bottle received during the trial period. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time. Along with these two products, we offer a onetime offer of the product [redacted] at the cost of $19.99 with no recurring charges. Per the cancellation policy mentioned on our website, if any customer request cancellation within the trial period then he/she is required to return the product within 30 days from the date RMA number is generated. We request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our liberal refund policy. Our Cancellation policy outlined in the Terms and Conditions states, in part: “Billing and Cancellation Terms for Trial. As one of its product offerings, CIANIX Male Enhancement offers consumers a recurring shipment/subscription plan ("Subscription Plan"). You will be given the opportunity to try out the product for a period of 14 days (10 day + 4 day S&H starting the day you order the product) without paying any money except for the cost of $4.95 shipping, plus $0.99 handling fee. At the time you make your purchase you will be enrolled in our Subscription Plan, the credit or debit card you provide will be charged the shipping fee $4.95 plus $0.99 handling fee, and you will be mailed one bottle of CIANIX Male Enhancement. If you would like to cancel your Subscription Plan within the first 14 days from the day you received the initial order, call our Customer Support Team at ###-###-#### or email them at [redacted], in order to receive an RMA Number to return the product and you will not be sent any more bottles and your subscription will be canceled.” The Refund Policy outlined in the Terms and Conditions states, in part: “We will gladly accept returns and issue full refunds (less shipping and handling and USD$20.00 restocking fee), no questions asked - for returns received within 30 days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions). For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions and self-addressed, prepaid postage. Please note that we cannot process packages marked "Return to Sender" or "Refused". All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your account. RMA numbers can be obtained by calling our Customer Support Team.” Mr. Robert placed an order for the products Cianix, T5RX and NO2RED on March [redacted], 2017. As per the policy of the program, he contacted our company on March [redacted], 2017 and demanded cancellation and refund. One of our customer support representatives explained the program and provided RMA to return the products for cancellation. We assure you that the subscription for the products Cianix and T5RX has been cancelled out. We are happy to inform that we have processed a refund in the amounts of $5.95, $0.99 and $19.99. This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have. We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future. Regards, Customer Support Manager
[redacted] Dear [redacted] Thank you for bringing your concerns to our attentionWe look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenienceWe stand by the quality of our products and take pride in them and in our proprietary formulasThe Terms and Conditions of our website explain the trial offer and associated customer’s obligationsPrior to purchasing anything from our website every customer is required to accept the terms mentioned on the order form before placing the order formPlease note that despite putting the credit cards details on the order form, the order does not go through until and unless customer clicks on " [redacted] Once the customer click on the “ [redacted] ***” order request goes through and shipping and handling charges are applied instantly accordinglyWe offer day trial period for the products Cianix and T5RX that start from the order date, in which the customer has the privilege of using a product for the cost of shipping and handling at this timeThen, after the trial period has expired, the customer is charged for the full price ($for Cianix and $for T5RX) of the monthly supply bottle received during the trial periodThereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite productA customer is not obligated to continue automatic shipments and can request cancellation at any timeAlong with these two products, we offer a onetime offer of the product [redacted] at the cost of $with no recurring chargesPer the cancellation policy mentioned on our website, if any customer request cancellation within the trial period then he/she is required to return the product within days from the date RMA number is generatedWe request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our liberal refund policyOur Cancellation policy outlined in the Terms and Conditions states, in part: “Billing and Cancellation Terms for TrialAs one of its product offerings, CIANIX Male Enhancement offers consumers a recurring shipment/subscription plan ("Subscription Plan")You will be given the opportunity to try out the product for a period of days (day + day S&H starting the day you order the product) without paying any money except for the cost of $shipping, plus $handling feeAt the time you make your purchase you will be enrolled in our Subscription Plan, the credit or debit card you provide will be charged the shipping fee $plus $handling fee, and you will be mailed one bottle of CIANIX Male EnhancementIf you would like to cancel your Subscription Plan within the first days from the day you received the initial order, call our Customer Support Team at ###-###-#### or email them at [redacted] , in order to receive an RMA Number to return the product and you will not be sent any more bottles and your subscription will be canceled.” The Refund Policy outlined in the Terms and Conditions states, in part: “We will gladly accept returns and issue full refunds (less shipping and handling and USD$restocking fee), no questions asked - for returns received within days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions)For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions and self-addressed, prepaid postagePlease note that we cannot process packages marked "Return to Sender" or "Refused"All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your accountRMA numbers can be obtained by calling our Customer Support Team.” MrRobert placed an order for the products Cianix, T5RX and NO2RED on March ***, As per the policy of the program, he contacted our company on March ***, and demanded cancellation and refundOne of our customer support representatives explained the program and provided RMA to return the products for cancellationWe assure you that the subscription for the products Cianix and T5RX has been cancelled outWe are happy to inform that we have processed a refund in the amounts of $5.95, $and $This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may haveWe appreciate the opportunity of being of service to you and hope you will consider using our products again in the futureRegards, Customer Support Manager
[redacted] Dear [redacted] Thank you for bringing your concerns to our attention. We look forward to working with you to reach a timely and informal resolution of this matter and hope to minimize any inconvenience. We stand by the quality of our products and take pride in them and in our...
proprietary formulas. The Terms and Conditions of our website explain the trial offer and associated customer’s obligations. Prior to purchasing anything from our website every customer is required to accept the terms mentioned on the order form before placing the order form. Please note that despite putting the credit cards details on the order form, the order does not go through until and unless customer clicks on "[redacted]. Once the customer click on the “[redacted]” order request goes through and shipping and handling charges are applied instantly accordingly. We offer 14 day trial period for the products Cianix and T5RX that start from the order date, in which the customer has the privilege of using a product for the cost of shipping and handling at this time. Then, after the trial period has expired, the customer is charged for the full price ($88.97 for Cianix and $79.99 for T5RX) of the monthly supply bottle received during the trial period. Thereafter, automatic shipments are sent out and charged to the customer every month, eliminating the need to remember to reorder their favorite product. A customer is not obligated to continue automatic shipments and can request cancellation at any time. Along with these two products, we offer a onetime offer of the product [redacted] at the cost of $19.99 with no recurring charges. Per the cancellation policy mentioned on our website, if any customer request cancellation within the trial period then he/she is required to return the product within 30 days from the date RMA number is generated. We request you to review and refresh your recollection of the Terms and Conditions which is mentioned on our website, including specifically our liberal refund policy. Our Cancellation policy outlined in the Terms and Conditions states, in part: “Billing and Cancellation Terms for Trial. As one of its product offerings, CIANIX Male Enhancement offers consumers a recurring shipment/subscription plan ("Subscription Plan"). You will be given the opportunity to try out the product for a period of 14 days (10 day + 4 day S&H starting the day you order the product) without paying any money except for the cost of $4.95 shipping, plus $0.99 handling fee. At the time you make your purchase you will be enrolled in our Subscription Plan, the credit or debit card you provide will be charged the shipping fee $4.95 plus $0.99 handling fee, and you will be mailed one bottle of CIANIX Male Enhancement. If you would like to cancel your Subscription Plan within the first 14 days from the day you received the initial order, call our Customer Support Team at ###-###-#### or email them at [redacted], in order to receive an RMA Number to return the product and you will not be sent any more bottles and your subscription will be canceled.” The Refund Policy outlined in the Terms and Conditions states, in part: “We will gladly accept returns and issue full refunds (less shipping and handling and USD$20.00 restocking fee), no questions asked - for returns received within 30 days of the order date where no promotion was redeemed (i.e., Rebate or Trial Promotions). For regular offers where the full product price is paid (not including Promotional Discounts, Rebate, Promotions or Trial Promotions), simply contact a Customer Service Representative to receive return instructions and self-addressed, prepaid postage. Please note that we cannot process packages marked "Return to Sender" or "Refused". All returned packages require a Return Merchandise Authorization (RMA) number to ensure accurate processing of your return to your account. RMA numbers can be obtained by calling our Customer Support Team.” Mr. Robert placed an order for the products Cianix, T5RX and NO2RED on March [redacted], 2017. As per the policy of the program, he contacted our company on March [redacted], 2017 and demanded cancellation and refund. One of our customer support representatives explained the program and provided RMA to return the products for cancellation. We assure you that the subscription for the products Cianix and T5RX has been cancelled out. We are happy to inform that we have processed a refund in the amounts of $5.95, $0.99 and $19.99. This amount exceeds the refund amount outlined in our Terms and Conditions, but we are happy to offer it to you in order to settle and resolve all claims and concerns that you may have. We appreciate the opportunity of being of service to you and hope you will consider using our products again in the future. Regards, Customer Support Manager