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Beauty World Discount Reviews (2)

I purchased a necklace from beauty world that came apart the owner of the store would not repair replace or refund my money back for the necklace.on April 8th I purchased a nameplate necklace from beauty world three days later I took the necklace back because it had came apart the store owner did not want to fix it but his son fix it for me by glueing it together he said if I had any problems with the necklace I could bring it back and they would repair it. on April the 20th I took the necklace back because it has changed colors it had to tarnished from the original color that it was when I purchased it. The owner would not fix the necklace or refund my money nor would he replaced the necklace the owner was very nasty and negative. He wouldn't even answer my questions when I was talking to him. I asked him to call the police and he ignored me. The police came and heard me out. He tryed to talk to the owner and again he got no where either. I have heard bad things about this business but now I am a witness to poor quality of products and bad hateful service on the owner's part. I will never purchase anything from this store again and I advise you not too either.Desired SettlementI have never been so embarrassed and humiliated in my entire life. I want an apology from the store owner and I want my necklace fixed or a refund . I perfer a refund but I will settle for a replacement necklace. I expect to receive this as soon as possible and even after that I will never return to that store ever again for the rest of my life.

Store owner and store employee; became very hostile. They screamed, yelled and told to get out of store, and never return because of a refund requestPurchased two head-wraps on 26 Nov 14. Total purchase price $10 and change. Open packages a few days later. Notice the items were defective (contained several small holes). Returned to store on 8 Dec 14. Walked up to woman behind register. Presented receipt/ items. She stated their store had a no refund/no exchange policy. The gentleman standing at the end of the counter (spouse?)started yelling no refund/no exchange. Then later told me to choose something different. I spoke in a soft/professional tone and stated I didn't want something different. Another male employee approached me. I spoke to him in a professional manner. He began yelling "YOU ALWAYS COMPLAIN",repeatedly. I had maybe only been in there one other time. I never complained about anything.I tried to tell him that over the yelling from both parties. They had me confused with someone else. The store manager then yell here "Take the money and GET OUT", "NEVER COME BACK" OR I WILL CALL THE POLICE"I understand that they have a no return/no exchange policy, even though it is not printed on the receipt, but when an item is defective a store owner should ensure customer satisfaction. I would have even accepted a store credit, but things transpired so fast there was never a real conversation only yelling from the store manger upon my initial conversation with his (wife?). Afterwards, I called up a relative and told them what transpired. I was informed that a couple of years ago. Another relative and her friend was thrown out of store and was told to never to return. He slammed the door on my relative's foot as she was trying to leave, and she called the police on him. I was unaware of this establishment reputation because I am retired military veteran and only moved North Carolina last year. This took place in Kinston NC. I live approximately 40 minutes away. I was in Kinston that day to visit a family member when I stopped in that day to make my purchase. Beauty World products are geared towards the African American community. The fact women are been treated hostile and in a threaten manner is unfathomable. I was very frighten.The fact he would rather loose a customer(s) for life over something so small is very telling. Desired SettlementAn apology from all parties involved. And, I would like to ensure that this never happens to another individual.

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Description: Beauty Salons

Address: 420 W Thomas St, Rocky Mount, North Carolina, United States, 27804-5334

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