Beauty World

My name is Moonchan P***, the president of Beautyworld, Inc.I assisted the customer who submitted the complaint and will explain what has happened.Around 20th June, one customer came with Product ' [redacted] lace wig glue 0.5oz' for exchange.After check the product condition & asked for the receipt, because the product she brought back was sold out since April 14th 2016.How do I know this is that the company send us newly designed one with different color after May 4th (Please check attached files below for your reference)She mentioned, she don't have the receipt and it was sold a week ago.She showed me the bank statement on cell phone for the proof of purchase.She brought back old design product (d [redacted] blue color), which was sold out on April 14th, after that day we didn't have that colored product.Newly designed product (orange color), which we start selling after May 6th.She bought the product on June 10th, it should be newly designed one with orange color, but she brought back the old designed one with D [redacted] blue colorThat's why we refused for the exchange.I'll start explain using attached files.First, check the file name 'Glue photo' for proof of design change.Second, check the file name 'Invoice 1&2' for proof of inventory which was back ordered, stock on hand.Third, Proof of single product history, as you scan the history, you will see how the sale is made according to dateNormally sells each bottle in 2-dayCheck between April 15th to May 5th, there are no sales history since there are no stock on hand.Refer to Invoice 2, dated May 4th, we have new stock came in and started to sell from May 6th.Therefore, I fully explain with my proof that she brought back the old product for exchange.Lastly, according to the letter she wrote, she had receipt for exchange, which is an incorrect statement, because she & I check the bank statement on the cell phone.Also, she mentioned, I said to her a Liar and yelled out to her to get out of the store.This is absurdShe was the one who was upset and raised voice to me for complaining not doing exchange, and she dashed out the door angry.I ran my business for more than years, I have never used any words that might disturb the customers.I think she might have been confused with her own old product.Please notify me if any further assistance or action are required.Thank you.Kind Regards,Moonchan P***President of Beautyworld, Inc###-###-####

The customer in question came to the Beauty World store on 09/21/She was looking for a specific style of wigShe could not find that wig style in either the special price or regular wig sectionsTherefore, she went to the human hair section and went through all of the human hair styles of wigs from the most expensive to the lowest pricedShe finally found one wig for $and asked me, "Can I curl this wig?" I answered, "Yes it can be curled." She then tried the wig that she has chosen and asked what the specific color of the wig wasShe seemed to be satisfied with the wig that she had chosenAs far as I was concerned she was not specifically looking for a human hair wig and especially since she had begun her search for a wig in those sections that do not have human hair wigsHowever, she could not find a style of wig to her liking until she happened to find one in the human hair sectionI did not tell her that the wig she had chosen was 100% human hairWe do have 100% human hair wigs in the storeHowever, they cost much more and they also carry tags which indicate that those wigs are specifically 100% human hairThe wig she purchased did not have such a tagAgain, I understood that she was not looking for a 100% human hair wig, but was instead interested in finding a wig that she liked and one that could also be curledAgain, the wig she purchased could be curled, which I again had told her The next day she came back to the store with the wig that she had purchasedShe told me that the wig would not curlI took a curling iron out and demonstrated that the wig could be curled and that the wig did in fact curl nicelyShe seemed happy with this result and she even purchased an identical curling iron and she once again left the store A few hours later she came back with her friend, where upon she then insisted that she needed to return the wig that she had purchased because it was not 100% human hairI told her if her purchased wig was 100% human hair it would have cost her much more than she had paidI also pointed out that the store has a publicly displayed policy that all wigs cannot be refunded or exchanged for sanitary reasons I further told her that if she had other concerns about the product that she had purchased that I would give her the phone number for the wig company that had made her product so that she could talk directly to the supplierI then gave her the manufacturer's phone number I then told her that I would discuss the matter further with the store owner and that I could then call her backThe store owner told me that if the wig was still in its original condition that she could be given store creditUnfortunately, I then found out that this customer had already cut the hair of the wigI then had to tell her that we would not be able to give her credit for the wig because she had altered the wig from its original conditionShe then left the box at the counter and she stood at the store's front doorShe began talking to other customers and interrupting their shopping experienceWe patiently waited and finally she came back to the store's counter area and took the wig that she had purchased and left the store As you can hopefully see from this account, Beauty World tried to meet her needs on several occasions and in a number of different waysHowever, since she had already altered the product from its original state we could not offer her any further assistance

My name is Moonchan P***, the president of Beautyworld, Inc.I assisted the customer who submitted the complaint and will explain what has happened.Around 20th June, one customer came with Product '*** *** lace wig glue 0.5oz' for exchange.After check the product condition & asked for the
receipt, because the product she brought back was sold out since April 14th 2016.How do I know this is that the company send us newly designed one with different color after May 4th (Please check attached files below for your reference)She mentioned, she don't have the receipt and it was sold a week ago.She showed me the bank statement on cell phone for the proof of purchase.She brought back old design product (d*** blue color), which was sold out on April 14th, after that day we didn't have that colored product.Newly designed product (orange color), which we start selling after May 6th.She bought the product on June 10th, it should be newly designed one with orange color, but she brought back the old designed one with D*** blue color. That's why we refused for the exchange.I'll start explain using attached files.First, check the file name 'Glue photo' for proof of design change.Second, check the file name 'Invoice 1&2' for proof of inventory which was back ordered, stock on hand.Third, Proof of single product history, as you scan the history, you will see how the sale is made according to dateNormally sells each bottle in 2-dayCheck between April 15th to May 5th, there are no sales history since there are no stock on hand.Refer to Invoice 2, dated May 4th, we have new stock came in and started to sell from May 6th.Therefore, I fully explain with my proof that she brought back the old product for exchange.Lastly, according to the letter she wrote, she had receipt for exchange, which is an incorrect statement, because she & I check the bank statement on the cell phone.Also, she mentioned, I said to her a Liar and yelled out to her to get out of the store.This is absurdShe was the one who was upset and raised voice to me for complaining not doing exchange, and she dashed out the door angry.I ran my business for more than years, I have never used any words that might disturb the customers.I think she might have been confused with her own old product.Please notify me if any further assistance or action are required.Thank you.Kind Regards,Moonchan P***President of Beautyworld, Inc###-###-####

*** came in for extensions on Sunday October 23rd, on Monday October 24th she called me and said her extensions were straight when wetI explained this will happen with damp or wet hair, I invited her to come in on Wednesday and I would show her how to style them to bring out the waves, I
also suggested a trim to bring out more waves*** came out on Wednesday and started demanding that I take the extensions outI explained I could not do this because it was to soon and would cause to much damage , she kept getting louder and very disruptive , threatening to cancel her credit card transactionThe owner of the salon tried to speak with her, to no avail of a resolutionWe could not do a refund because she had mentioned many times of disputing the charges on her credit cardThe owner decided to ask her to leave and to end the client relationship due to so many past issues with the client being verbally disruptive in the salon during business hours

Initial Business Response /* (1000, 8, 2015/08/04) */
First of all I am very sorry to hear that you had a problem here at one of our stores, we take customer satisfaction very seriously and we will work on whatever we can improve on. To my knowledge Ms. [redacted] you were told that at the time we...

were not able to find out if you had indeed received the $10 or not and that you would be contacted within a couple of days if indeed there was an overage within the cashiers. As I was personally looking into the situation you came back the very next day demanding the money, at that time you were told again that it would take a couple of days and that it could not be done that quickly, although we understand your frustration you yelled and created a scene within the store. You had said that you were going to come to our other stores and talk to their manager. Although I was not there it seemed you had created a big enough seen to have the next door tenants write down your tag number with which the managers called the police and to my knowledge you were pulled over, and told not come back to our stores. After review of the video you were not shorted $10, and you were not assaulted, police are aware we thank you for giving us the ability to resolve this issue thank you.

My name is Moonchan P[redacted], the president of Beautyworld, Inc.I assisted the customer who submitted the complaint and will explain what has happened.Around 20th June, one customer came with Product '[redacted] lace wig glue 0.5oz' for exchange.After check the product condition & asked for the...

receipt, because the product she brought back was sold out since April 14th 2016.How do I know this is that the company send us newly designed one with different color after May 4th 2016. (Please check attached files below for your reference)She mentioned, she don't have the receipt and it was sold a week ago.She showed me the bank statement on cell phone for the proof of purchase.She brought back old design product (d[redacted] blue color), which was sold out on April 14th, after that day we didn't have that colored product.Newly designed product (orange color), which we start selling after May 6th.She bought the product on June 10th, it should be newly designed one with orange color, but she brought back the old designed one with D[redacted] blue color. That's why we refused for the exchange.I'll start explain using attached files.First, check the file name 'Glue photo' for proof of  design change.Second, check the file name 'Invoice 1&2' for proof of inventory which was back ordered, stock on hand.Third, Proof of single product history, as you scan the history, you will see how the sale is made according to date. Normally sells each bottle in 2-3 day. Check between April 15th to May 5th, there are no sales history since there are no stock on hand.Refer to Invoice 2, dated May 4th, we have new stock came in and started to sell from May 6th.Therefore, I fully explain with my proof that she brought back the old product for exchange.Lastly, according to the letter she wrote, she had receipt for exchange, which is an incorrect statement, because she & I check the bank statement on the cell phone.Also, she mentioned, I said to her a Liar and yelled out to her to get out of the store.This is absurd. She was the one who was upset and raised voice to me for complaining not doing exchange, and she dashed out the door angry.I ran my business for more than 20 years, I have never used any words that might disturb the customers.I think she might have been confused with her own old product.Please notify me if any further assistance or action are required.Thank you.Kind Regards,Moonchan P[redacted]President of Beautyworld, Inc###-###-####

The customer in question came to the Beauty World store on 09/21/2015. She was looking for a specific style of wig. She could not find that wig style in either the special price or regular wig sections. Therefore, she went to the human hair section and went through all of the human hair styles of...

wigs from the most expensive to the lowest priced. She finally found one wig for $79.99 and asked me, "Can I curl this wig?" I answered, "Yes it can be curled."
She then tried the wig that she has chosen and asked what the specific color of the wig was. She seemed to be satisfied with the wig that she had chosen. As far as I was concerned she was not specifically looking for a human hair wig and especially since she had begun her search for a wig in those sections that do not have human hair wigs. However, she could not find a style of wig to her liking until she happened to find one in the human hair section. I did not tell her that the wig she had chosen was 100% human hair. We do have 100% human hair wigs in the store. However, they cost much more and they also carry tags which indicate that those wigs are specifically 100% human hair. The wig she purchased did not have such a tag. Again, I understood that she was not looking for a 100% human hair wig, but was instead interested in finding a wig that she liked and one that could also be curled. Again, the wig she purchased could be curled, which I again had told her.
The next day she came back to the store with the wig that she had purchased. She told me that the wig would not curl. I took a curling iron out and demonstrated that the wig could be curled and that the wig did in fact curl nicely. She seemed happy with this result and she even purchased an identical curling iron and she once again left the store.
A few hours later she came back with her friend, where upon she then insisted that she needed to return the wig that she had purchased because it was not 100% human hair. I told her if her purchased wig was 100% human hair it would have cost her much more than she had paid. I also pointed out that the store has a publicly displayed policy that all wigs cannot be refunded or exchanged for sanitary reasons.
I further told her that if she had other concerns about the product that she had purchased that I would give her the phone number for the wig company that had made her product so that she could talk directly to the supplier. I then gave her the manufacturer's phone number.
I then told her that I would discuss the matter further with the store owner and that I could then call her back. The store owner told me that if the wig was still in its original condition that she could be given store credit. Unfortunately, I then found out that this customer had already cut the hair of the wig. I then had to tell her that we would not be able to give her credit for the wig because she had altered the wig from its original condition. She then left the box at the counter and she stood at the store's front door. She began talking to other customers and interrupting their shopping experience. We patiently waited and finally she came back to the store's counter area and took the wig that she had purchased and left the store.
As you can hopefully see from this account, Beauty World tried to meet her needs on several occasions and in a number of different ways. However, since she had already altered the product from its original state we could not offer her any further assistance.

Business sold me a product. I could not use it and did not open it. Trief to return it and was told could not. No return no crefit no nothing. I bought an item I could not use. I did not evrn open the item. I went back to try to return the item and was told no returns or store credit. Then I was shown the store return policy that was hanging on the wall as you exit the store. The first line says items can be returned within 14 days with receipt. Then it has an underlying part that names what can and cannot be returned. It just so happens to be EVERYTHING that one would buy in a hairstore. The return policy is not in clear view and nothing js on the receipt. They would not offer an exchange or anything.Desired SettlementI want a full refund of my money they can have their product. I have not nor will I use it. It is still in its original packaging and not open