Beaver Creek Apartments

Complaint[redacted] mistakenly added an extra $100 charge to my water bill. She said it was a mistake, but then they passed it to a collection agency.I was a resident at Beaver Creek Apartments for three and a half years. When I signed a lease, water was included in the rent. Then they started charging $43 a month for water. They pointed to some small print in the lease that gave them the right to charge for water as long as they notified me in writing. After paying for water for a few months, they added an extra $100 charge to the water bill one month. I asked [redacted] what the extra charge was for. We spent over an hour in her office going over every charge and payment including rent, pet rent, and water. She said that all of my charged had been paid, and the extra $100 charge was a mistake. After I moved out, Beaver Creek Apartments sent me a bill for that extra $100 that was still on my account. I did not pay it since it is not a real charge for anything. It is either a mistake that they have failed to correct, or an attempt at fraud. Now they have sold the debt to a collection agency and are wrecking my credit.Desired SettlementI want Beaver Creek Apartments to pay the $100 to the collection agency and clear my credit.Business Response Mr. [redacted]'s lease was up 5/31/13. Mr. [redacted], along with [redacted] a leaseholder as well, went month to month beginning 6/1/13. When any resident goes MTM, there is rent PLUS an extra $100.00, which is the Month to Month Fee. The month to month fee was charged for June, July,and August of 2013. Mr. [redacted] and Ms. [redacted] moved out on 9/3/13. Their month to month was prorated for those 3 days.The charge of $100.00 is for the month to month fees, and was not added on to ANY water bills.From August of 2012, and through September of 2013 Mr. [redacted] and Ms. [redacted] were to begin paying for their water bill. This was property wide for all of our residents. During this time, they did not pay for their water, and a large balance continued to grow on their account until August 1, 2013 when most of the previous water bills were paid, but still left a small balance of $177.70. Another payment of $95.50 was received and posted to their account, leaving a balance of $82.20. At move out a final water bill was prepared, and that was $15.78. The balance on the account at move out was $97.98. However there was a check received in the amount of $40.34 and was posted to the account on 12/3/13. The small balance on Mr. [redacted]'s account as of today, 3/6/14 is $57.64, and is truely a water bill balance. The $100.00 that Mr. [redacted] is referring to was a month to month fee that was posted to his account monthly for not having an active lease. In reviewing the account ledger, all credits due have indeed been posted and deducted from the account. Everything but the small balance of $57.64 has been paid.Final Consumer Response As Beaver Creek Apartments stated, my lease ended 5/31/2013, and I began paying an extra $100 month-to-month fee thereafter. My lease was $825 a month until 5/31/2013, then it was $845 per month plus $100 beginning June 1, 2013. My bank records show that Beaver Creek Apartments drafted my checking account in the amount of $825 on 5/8/2013 for the last month of my lease. Then they cashed check number [redacted] for $945 on 6/6/2013, check no. [redacted] for $945 on 7/9/2013, and check no. [redacted] for $945 on 8/7/2013. I moved out on 9/3/2013 and paid the pro-rated rent of $95.50 with check no. [redacted] which Beaver Creek cashed on 9/5/2013. So all of the rent has been paid including all of the $100 month to month fees. The extra $100 on my account was assessed sometime before 8/2/2013, because that was the day I spent an hour in the office with [redacted] going over every charge and payment in the history of my tenancy trying to find where that extra $100 charge came from. She concluded that all of my charges had been paid and the extra $100 was a mistake. I assumed Beaver Creek would correct the mistake, but instead of fixing it, they turned it over to a collection agency in January 2014. Also, two months after I moved out, I was billed $40.34 in November 2013 for my "final water bill". I paid that with check number [redacted] which Beaver Creek cashed on 12/3/2013. Beaver Creek Apartments has refused to correct their error of a $100 water bill overcharge, and turned it over to a collection agency. Now they claim it is a month-to-month fee, but my bank records show that all of the month-to-month fees have been paid. I want Beaver Creek Apartments to correct their error, and pay the $100 charge to the collection agency that they initiated.

Complaint$954.59 fraudulent Carper Charges after tenant moved out. Even though the renter has nothing to do with this decision of changing the carpet.Due to the maintenance problems renter decided to move out and gave 30 day notice. The afternoon of the moving day renter went to the apartment office and they said he need to come next morning to return keys and they will do inspection at that time. Following is chronological history of changing stories about the carpet, spot to burn to hole.While renter was loading the truck (~ 2:00pm), [redacted] (the maintenance person) stopped by and took some pictures before renter cleaned the apartment. Renter cleaned the apartment around 7:00pm.Renter came back next day @ 9:00am to drop of the keys. The same maintenance person [redacted] went with the renter to inspected and found one broken blind and two tiny spots on the carpet. Renter had the cleaning materials with him and cleaned that two places right way and [redacted] said "perfect, we will send you a bill for the blind" and he said "fine".On Apr 7, 2016 renter received an email from Palms Associates email: [redacted]@palms.net where the Beaver Creek Apartment charged $954.59 for carpet change. Renter called the apartment office and they said there were some "spots" in the carpet and the apartment management sent the old pictures that [redacted] took during the moving, but those spots were already cleaned.On April 8th renter went to the apartment office with his wife and his elder sister to see where the carpet spots were. Apartment management sent the same maintenance person [redacted] to show the spots on the carpet. [redacted] was unable to show the carpet spots and got angry. [redacted] kept saying by pointing his finger towards an area on the carpet "somewhere there I am not gonna bend for you to show the spots" then renter's sister[redacted] said "you do not need to bend, show us with your toes". [redacted] showed a place and there was no spot in that area and[redacted] took pictures right in front of [redacted]. When renter said there is no spot there. [redacted] become angry and tore one corner of the carpet violently and said "This carpet will be changed anyway, you cannot do anything" and also started shouting. Renter's sister got scared and left the apartment to avoid further escalation, renter and his wife followed.Renter went back to the office and showed those carpet pictures to the manager and she could not find any spot. But, office manager said in a very rude tone "there is nothing we can do now, we are not talking to you anymore, and you need to contact our corporate office". Renter send a written letter to the Beaver Creek Apartment corporate office explaining the whole situation. [redacted] (the responsible person from corporate office) sent an evaluation report for carpet that was done on 4/13/2016. This date is 14 days after tenant moved out. The carpet was clean when the renter visited on 4/8/2016. Renter called the corporate office and Ms. [redacted] called back after 2 days and said there was a "burn" spot on the carpet. Renter said why the maintenance person could not show us the spot when we went there on 4/8/2016. Ms. [redacted] kept going round and round that renter has to pay. [redacted] (renter's sister) talked to Ms. [redacted] and mentioned that [redacted] could not show her any damage on the carpet and Ms. [redacted] can see in the picture that renter provided. Ms. [redacted] told[redacted] that there was a "hole" in the carpet. Then [redacted] inquired that why there was no hole showing in the picture she took. Again no straight answer. Ms. [redacted]/Beaver Creek Apartment corporate office comes up with inconsistent shifting reasons from spot, to burn, to hole, of why they need to change the carpet and make renter pay.They are threating the renter to send the bill to the collection agency and eventually to the credit companies. Knowing that the renter is new in this country Beaver Creek Apartment is trying to take advantage and extort money from him.In this circumstances, I need your help to solve this issue. Even though the renter has nothing to do with this decision of changing the carpet.Desired SettlementTake out the $954.59 Carper Change charge from the bill.