Beaver Hollow Conference Center

In regards to the complaint from [redacted] about [redacted] reservation: [redacted] reservation was booked on 6/27/for the [redacted] The reservation was for 7/13/17-7/16/in a double occupancy room The reservation was cancelled on 7/6/(only days prior to arrival) The cancellation policy was very clearly stated in the confirmation email, which is attached to this email 50% deposits are non-refundable and reservations cancelled less than two weeks prior to arrival are non-refundable.This was a group event contracted through the heads of the organization The rate is a negotiated rate, and the heads of the organization communicated the booking information through their own private email portal Since the rate is a negotiated discount package it is bundled as a $for overnight, meals, and meeting package and is $after tax and service chargeThe guest was sent a confirmation email for booking We do not share the package breakdowns as per the wishes of the booking client.Please let me know if I can elaborate on anything further or if there is any other information I can provide.Thank you,Jacqueline [redacted] | Director of Sales Beaver Hollow |The Biggest Loser Resort [redacted] **

In regards to the complaint from [redacted] about [redacted] reservation:[redacted] reservation was booked on 6/27/2017 for the [redacted].  The reservation was for 7/13/17-7/16/17 in a double occupancy room.  The reservation was cancelled on 7/6/2017 (only 7 days prior to arrival).  The cancellation policy was very clearly stated in the confirmation email, which is attached to this email.  50% deposits are non-refundable and reservations cancelled less than two weeks prior to arrival are non-refundable.This was a group event contracted through the heads of the organization.  The rate is a negotiated rate, and the heads of the organization communicated the booking information through their own private email portal.  Since the rate is a negotiated discount package it is bundled as a $575 for overnight, meals, and meeting package and is $659.16 after tax and service charge. The guest was sent a confirmation email for booking.  We do not share the package breakdowns as per the wishes of the booking client.Please let me know if I can elaborate on anything further or if there is any other information I can provide.Thank you,Jacqueline [redacted] | Director of Sales Beaver Hollow |The Biggest Loser Resort [redacted]

The charge was by Beaver Hollow.I have one more update : after few emails they did send a receipt, which showed $575 charge plus $84.16 for tax.When I asked about the high tax (14.6%), they said they actually charged 15% for services on portion of the amount (they didn't say which portion).the...

Service charge was not shown on the ordering page, and until now they couldn't send an accurate receipt.