Beaver Landscaping Company

My name is [redacted] ***, Gym Manager of Powersports Gymnastics in College Station Recently we received a complaint against our business citing customer service issues I’d like to follow up on this matter.After reading the initial complaint, I interviewed the instructor in question regarding the situation He told me that the parent who issued the complaint was rude, demeaning and spoke in a derogatory manner in full view of other clients I was later approached by three other clients who confirmed my instructor’s explanation After speaking to the customer, I assured him of our policies and I would talk to the instructor to redirect them of our policies in order to avoid any further complaints The customer left satisfied that I handled the issue immediately and I considered the matter resolved until we received this complaint from you The customer’s complaint contradicted what he had said to me and after speaking with the other witnesses, feel that the customer’s desired settlement doesn’t fit the complaint The customer has continued to patronize our business and hasn’t given the front office any indication they were going to drop from our program If he decides, at a later time, to withdraw from our program, I’d be happy to waive the required 30-day notice and not automatically debit his account for future tuition payments.In closing, I believe in honesty and integrity While yes, had had a valid complaint, the level in which he spoke to my instructor was unacceptable This was confirmed by three other clients whom, after speaking to, felt the customer was way our of line when speaking to my instructor They also added that my instructor remained professional and composed throughout the customer’s “dressing down” I don’t know what the customer hopes to gain from this situation but is continuing to bring his child to classes and has given no indication he is upset with our program or our instructors.I hope that this resolves this matter and in no way reflects negatively on our business and it’s practices If there is any further information you need from me, please feel free to ask I can be reached anytime[redacted] ***Gym Manager/Team DirectorPowersports [redacted] ***Phone (***) ***-***Cell (***) ***-***

My name is [redacted], Gym Manager of Powersports Gymnastics in College Station.  Recently we received a complaint against our business citing customer service issues.  I’d like to follow up on this matter.After reading the initial complaint, I interviewed the instructor in question...

regarding the situation.  He told me that the parent who issued the complaint was rude, demeaning and spoke in a derogatory manner in full view of other clients.  I was later approached by three other clients who confirmed my instructor’s explanation.  After speaking to the customer, I assured him of our policies and I would talk to the instructor to redirect them of our policies in order to avoid any further complaints.  The customer left satisfied that I handled the issue immediately and I considered the matter resolved until we received this complaint from you.  The customer’s complaint contradicted what he had said to me and after speaking with the other witnesses, feel that the customer’s desired settlement doesn’t fit the complaint.  The customer has continued to patronize our business and hasn’t given the front office any indication they were going to drop from our program.  If he decides, at a later time, to withdraw from our program, I’d be happy to waive the required 30-day notice and not automatically debit his account for future tuition payments.In closing, I believe in honesty and integrity.  While yes, had had a valid complaint, the level in which he spoke to my instructor was unacceptable.   This was confirmed by three other clients whom, after speaking to, felt the customer was way our of line when speaking to my instructor.  They also added that my instructor remained professional and composed throughout the customer’s “dressing down”.  I don’t know what the customer hopes to gain from this situation but is continuing to bring his child to classes and has given no indication he is upset with our program or our instructors.I hope that this resolves this matter and in no way reflects negatively on our business and it’s practices.  If there is any further information you need from me, please feel free to ask.  I can be reached anytime.[redacted]Gym Manager/Team DirectorPowersports[redacted]Phone ([redacted]Cell ([redacted]