Beaver Plastics Ltd

01/11/2016RE: Revdex.com Complaint ID # [redacted] and [redacted] applied for apartment # [redacted] on 9/11/They were ‘Approved withConditions’ in our system, which means they had the option to do one of the following: Reapply with aguarantor, enroll in the NPS Rent Assurance Program, or pay ½ month rent as a depositThey choseto do the NPS program, a payroll deduction, which is not something we can force someone to do.They completed the paperwork for this and signed the lease along with the addendum which states:“(i) it is Resident’s obligation to assure that rent and other charges are paid to Owner in a timelyfashion pursuant to the Lease; (ii) it may take some months for the direct deposit feature of the NPSProgram to meet Resident’s monthly rental payment obligation; (iii) notwithstanding any lapse inpayment under the NPS Program, Resident shall assure that Owner receives payment in a timelyfashion for all months during the term of the Lease; (iv) Resident will be in default of the Lease in theevent that Owner does not receive all payments or other charges due in a timely fashion.”This was also explained to [redacted] and [redacted] prior to enrolling.They moved in on 9/25/with the understanding they would need to pay the prorated rent, whichthey did, and future rent payments as stated in the lease addendum aboveOn 10/3/ouremployee, Miranda, gave them a courtesy call to remind them rent was due and still needed to bepaid, and that [redacted] fees begin on 10/4/They did not pay and were given a [redacted] Rent ReminderNotice on 10/4/15, followed by additional rent notifications on 10/9/On 10/12/our employee,Brittney, called to follow up as we had not heard back from them regarding their rent paymentAtthis time they said they couldn’t pay and would be moving outOn 10/14/we placed anAbandonment Notice in their apartmentThe apartment was empty and they were moved out of oursystem on 10/19/Keys were not returnedWe attempted to make contact via phone but did nothear back from [redacted] or [redacted] .In regards to the condition of the apartment upon move in, the make-ready was complete andappliances were in good working orderIt was also walked prior to them getting keys and moving in.They were given an Inventory & Condition form that was to be completed and returned within 48hours, which they never returned to our officeThere was one service request submitted for the AC,to which our Maintenance Supervisor addressed and made sure was cooling properlyNo futurerequests were made for thisThe apartment home does not come with a microwave nor were theypromised they would have one.Their balance from move-out is $and the $unit deposit they paid at move in wasapplied towards the balancePer the lease they are responsible for fulfilling a day notice andpaying a Lease Termination Fee equal to one month of rentThere is also a mandatory cleaning fee of$which is listed on the first page of the lease contract they signedWe have not called andthreatened them for payment as their account was forwarded to our third party collection agencyimmediately after moving them out because it was a skip.Our office staff was never anything but professional with [redacted] and [redacted] as we are with anyother resident or prospective residentWe have processes in place to ensure consistency andcommunication with every customer[redacted] ***Community ManagerCamden Copper Ridge [redacted] ***

Complaint: [redacted]
I am rejecting this response because: The point of the complaint is being ignored. Camden Breakers Staff are unprofessional,disorganized,rude,disrespectful, and leasing consultants were not helpfull. There were so many miscommunications on what what said before we signed the lease and once the leasing consultants had their commission, everything changed.  Regardless of what  was signed on thee lease.  When. We asked. Question or we didn't understand anything,even their own staff were not  familiar , they. Had no knowledge of the  NPS. Arrangement.  Also, I have records that I made many complaints and called several times and left several messages.  This  issue. Should have been discussed with the manager who was gone for two hours. On lunch break while we were sitting talking to the assistant manager who was alone ion the day we gave our 60 day noticee.  Since she couldn't. Do anything but roll her  eyes, and  be unprofessional, I left my contact information for her to pass to the manager, and we never once received a call. Or message. Otherwise I would. Have saved all of that information as well. 
Regards,
[redacted]

Messages are checked daily, throughout the day, and the office did not receive a call from [redacted] or [redacted] requesting a meeting.  Our office is open 7 days a week and we would have welcomed the opportunity to discuss their concerns at the time.  Only 3 total service requests were submitted for their apartment home during their residency- one for the A/C, one for installing netting on their patio, and one requesting a microwave.  Each of these requests were completed immediately with the exception of the microwave, as this apartment did not include a microwave which was communicated to the residents. I have attached the signed lease agreement for review, which also includes the addendum for the NPS Program they chose to enroll in.[redacted]Community ManagerCamden Copper Ridge

01/11/2016RE: Revdex.com Complaint ID # [redacted] and [redacted] applied for apartment #[redacted] on 9/11/15. They were ‘Approved withConditions’ in our system, which means they had the option to do one of the following: Reapply with aguarantor, enroll in the NPS Rent Assurance Program, or pay ½ month rent...

as a deposit. They choseto do the NPS program, a payroll deduction, which is not something we can force someone to do.They completed the paperwork for this and signed the lease along with the addendum which states:“(i) it is Resident’s obligation to assure that rent and other charges are paid to Owner in a timelyfashion pursuant to the Lease; (ii) it may take some months for the direct deposit feature of the NPSProgram to meet Resident’s monthly rental payment obligation; (iii) notwithstanding any lapse inpayment under the NPS Program, Resident shall assure that Owner receives payment in a timelyfashion for all months during the term of the Lease; (iv) Resident will be in default of the Lease in theevent that Owner does not receive all payments or other charges due in a timely fashion.”This was also explained to [redacted] and [redacted] prior to enrolling.They moved in on 9/25/15 with the understanding they would need to pay the prorated rent, whichthey did, and future rent payments as stated in the lease addendum above. On 10/3/15 ouremployee, Miranda, gave them a courtesy call to remind them rent was due and still needed to bepaid, and that [redacted] fees begin on 10/4/15. They did not pay and were given a [redacted] Rent ReminderNotice on 10/4/15, followed by additional rent notifications on 10/9/15. On 10/12/15 our employee,Brittney, called to follow up as we had not heard back from them regarding their rent payment. Atthis time they said they couldn’t pay and would be moving out. On 10/14/15 we placed anAbandonment Notice in their apartment. The apartment was empty and they were moved out of oursystem on 10/19/15. Keys were not returned. We attempted to make contact via phone but did nothear back from [redacted] or [redacted].In regards to the condition of the apartment upon move in, the make-ready was complete andappliances were in good working order. It was also walked prior to them getting keys and moving in.They were given an Inventory & Condition form that was to be completed and returned within 48hours, which they never returned to our office. There was one service request submitted for the AC,to which our Maintenance Supervisor addressed and made sure was cooling properly. No futurerequests were made for this. The apartment home does not come with a microwave nor were theypromised they would have one.Their balance from move-out is $2317.19 and the $125.00 unit deposit they paid at move in wasapplied towards the balance. Per the lease they are responsible for fulfilling a 60 day notice andpaying a Lease Termination Fee equal to one month of rent. There is also a mandatory cleaning fee of$95.00 which is listed on the first page of the lease contract they signed. We have not called andthreatened them for payment as their account was forwarded to our third party collection agencyimmediately after moving them out because it was a skip.Our office staff was never anything but professional with [redacted] and [redacted] as we are with anyother resident or prospective resident. We have processes in place to ensure consistency andcommunication with every customer.[redacted]Community ManagerCamden Copper Ridge[redacted]

Complaint: [redacted]
I am rejecting this response because: Some of the statements made out untrue, as well as never getting an opportunity to talk to the main manager, even after the fact I called and left messages. The apartment was not a suitable living environment, due to the fact of AC not cooling all day or at night. I had put in a service request more than just once. I had about 3 service request complaining about everything and nothing was done other than the one time that maintenance came to tell me nothing was wrong with my AC. Not only that but I requested for pest control and again no one came to the apartment. We had spiders and roaches filled in the apartment. The refigerator was not installed correctly so that we could not access it appropriately. We had to fix that ourselves. Th assistant manager that I did talk to about this was very unprofessional and had attitude was dosrespectful to my mother who attended me for the walk through as a witness to how rude the staff is. When I signed on for the lease I was promised a microwave in the apartment by the assistant manager. Also, the lady who else signed our lease with was unsure if a program called the NSF but insisted to add us on after the fact that we were thinking we were eligible for the apartment. After talking me it over ad her explaining everything as rent would be pulled out every paycheck and informing her my husbands paycheck of every two weeks. She told us the first months rent would be pulled out from when he gets paid. There was not forms or contracts given to us of the NSF arrangements saying otherwise. Then the first months rent came around and they expected us to pay rent before the 4th and my husband didn't get paid until the 8th, I tried calling the manager and explaining the situation no one got back with me to see what would be arranged other than the letter that said we must pay full months rent plus [redacted] charges for everyday Bing [redacted] until the 8th. None of that was discussed with us or told to us or understood when talking about this NPS arrangement. 
Regards,
[redacted]