From: [redacted] , [redacted] - [redacted] [mailto: [redacted] [redacted] ] Sent: Wednesday, April 29, 6:AMTo: [redacted] ***Subject: RE: ID [redacted] Mrs***,In response to the most recent letter I received with the most recent response I would like to state that this response is a perfect example of the type of service that I have received and I am sure many other customers have as wellThe letter did not deny they had poor service, from which they hope to learn fromI agree, I do hope they learn from this experience and do not treat other customers as I have been treatedIn the 3rd paragraph stating they did not properly wash or detail the car that would be accurateNot only was I promised a full detail at time of purchase, when I filed with the Revdex.com originally I asked for this to be done a second time Again, this was not doneThe interior was vacuumed and the windows cleaned, however as for a full detail I would say what I received was far from it, I have relayed that information to [redacted] , he did offer to yet again correct the mistake as I pointed out to him by the time my car made yet another trip to him it would be due for another oil change and it is not worth all the miles that have been put on this car for a detail that should have happened trips agoThe comments made stating I was off base, that would be the next point I would like to cover, I will not join in this companies wish to point fingers back and forth, I will sum it up with the fact that those statements and the unwillingness to take ownership are all the Revdex.com and any other consumer needs to know about this companyMy statement about the salesperson not being new was not “% incorrect” as the statement showed he had worked there prior, of course before Kevin Powell purchased the company but did work for the automobile industry and therefore has no reason to be unfamiliar with the level of quality service that should be provided A name on the building does not change the fact that this salesperson had care for the quality of service he was providing, instead of having fingers pointed at my statements this company should be grateful for the feedback and take an opportunity to make [redacted] aware of how careless it is to send someone out with two bad tires with a promise to correct but no intentions of following through, this could have turned into a personal injury issue quicklyAlso stated in the letter from this company it is shown they made efforts to contact me and were unable to, I can assure you that this company did not reach out to me or my mother who was assisting while I was at workAny call that was made was made from us to this company for answers and updates, again, they did not follow up on initial promises, and once a member of senior leadership at their store was involved the lack of communication existed and the issues were still not correctedI have received my car back, the replacement tires are on ( as the company lies to refer to as “free” tires let’s not forget they were faulty tires to begin with and the car was sold that way, I do not consider that a favor), the car was washed on the exterior and the interior was cleaned t the expectation of what you would test drive for a used car but certainly not detailed, I was given a check for $for the oil change and my troubleI reply to Revdex.com complaints daily in my line of work and I can assure you that I have never placed blame on my customer and I do not fall short on delivering what is expected of meI am extremely disappointed with the entire situation, with the lack of care shown by this company even after this issue was escalated, and by the finger pointing remarks and statements madeI hope through bringing light to these issues someone will decide to take control and provide quality service to the next customer who decides to walk through those doors I have certainly learned my lesson[redacted]
We always hate to hear a customer is disappointed in any way and will always work diligently to resolve any customer concerns In revie [redacted] Mr***’s complaint and looking at the information in our records he purchased his car months ago and he has put approximately 29,miles on it in that timeIt appears that his problem is related to maintenance that would be normally required of a car driving this many miles per year and now having 65,miles on itTaking into consideration driving habits of approximately 15,miles, driving 29, miles in a year would speed up the intervals of routine maintenance and repairs necessaryAs he stated in his complaint he had the car appraised and was not happy with the current value but driving that many miles would also make the car depreciate more rapidly All this being said we would be happy to work with Mr [redacted] on reducing the parts and labor cost on whatever maintenance and repairs he has on his carHowever, we do not feel it is our responsibility to pay for these items If Mr [redacted] would like to contact Melanie S [redacted] at [redacted] or at 336-448-5027, we would be happy to help him schedule an appointment with our service department and get these repairs done at a discounted cost We thank him for bringing this matter to our attention and certainly strive to make Mr [redacted] as happy as we do all our other customers
255);">
We appreciate this issue being brought to our attention as management was unaware of any problemThe sales person who handled this transaction is new to our company. He was not accustomed to how unlike other dealers we are, in that we always, always stand behind what we sellWe have now spoken to *** *** ?and are in the process of completing her requestsWe also have spoken to the salesperson involved and made him aware this is not how we do business. He will also receive training on how to properly handle customer issues including making management aware of any items promised or any issues after the saleWe certainly apologize for any inconveniences and are diligently and efficiently in the process of taking care of everything
Went in to buy a new truck I had a Ford focus only 12,miles on car .They had to have my car and $14, for me to get the truck .My credit was in the .The truck was $34,My car is in AshapeKevin P*** is a liar My car $18,plus $14,=$32,you have got to be kiddingI will never go to him again
From: ***, *** - *** * [mailto:***.***] Sent: Saturday, March 21, 3:PMTo: *** ***Subject: ID *** *** *** *** ***,Thank you for your most recent letter (attached), I apologize I typed in the incorrect email when filing my complaint. I have a few issues with the letter you received from Kevin Powell’s Foothill Ford, those issues are highlighted in yellow on the attachment. My top concern is that the first statement in the letter is falseThe letter states that the salesperson is new to the store and is unaware of how their customer service is expected to deliver. a When I met *** we were discussing where we were from, he mentioned he had just moved back from VirginiaHe stated he had worked for Kevin Powell before in the same Pilot Mountain location and had recently moved back from Virginia to work there again. b There is no excuse that this representative new or not would choose to ignore a customer trying to reach him in order to have him follow through with the promises HE made. Second, it is clear that whomever was responding to this complaint was not familiar with my situation at allHad they been they would have spelled my name correctly and not included a question mark as if to state they were unsure as to who they were talking about. a How can I feel confident they are actually handling this issue if they aren’t even diligent enough to make sure they proof read a response to the Revdex.com? Does not inspire confidence. The final statement in this letter states they are working diligently to address my concerns.a I have personally had to call the GM *** multiple times in order to obtain a call back as has my mother who has been assisting me in this matter b *** made a promise to PERSONALLY pick up my car from my mother’s home on Wednesday morning 3/11 I *** did not show up ii There was NO call to us stating there was a delay iii We had to call and inquire what was going on, we were placed on hold for minutes waiting for *** to pick up the phone iv We were then informed his driver was sick and would be there “shortly” v When questioned as to what time “shortly” was *** stated “it wouldn’t be too long” vi After being asked a third time *** committed to having a DRIVER pick up the car by PM.c I was promised in EMAIL form from *** that my car would have the tire swapped, the car washed and detailed and that I would be reimbursed for the oil change I paid for because I was never responded to by *** when requesting for them to take care of it for my many trips. I TO DATE I do NOT have my car returned. ii As of Wednesday 3/it will be two weeks since it was picked up iii I have received NO calls from ANYONE with updates. iv I have emailed *** twice asking for updates, I was just informed that he will try to have it back to me by this Tuesday. In short, none of this is being handled diligently or with any type of careThis is the GM who has been running point, and myself, the customer is still chasing down information and receiving NO follow up and NO communication Thank you for checking in,*** *** ###-###-####
From: [redacted] - [redacted] [mailto:[redacted].[redacted]] Sent: Wednesday, April 29, 2015 6:21 AMTo: [redacted]Subject: RE: ID [redacted] Mrs. [redacted],In response to the most recent letter I received with the most recent response I would like to state that this response is a perfect example of the type of service that I have received and I am sure many other customers have as well. The letter did not deny they had poor service, from which they hope to learn from. I agree, I do hope they learn from this experience and do not treat other customers as I have been treated. In the 3rd paragraph stating they did not properly wash or detail the car that would be accurate. Not only was I promised a full detail at time of purchase, when I filed with the Revdex.com originally I asked for this to be done a second time. Again, this was not done. The interior was vacuumed and the windows cleaned, however as for a full detail I would say what I received was far from it, I have relayed that information to [redacted], he did offer to yet again correct the mistake as I pointed out to him by the time my car made yet another trip to him it would be due for another oil change and it is not worth all the miles that have been put on this car for a detail that should have happened 3 trips ago. The comments made stating I was off base, that would be the next point I would like to cover, I will not join in this companies wish to point fingers back and forth, I will sum it up with the fact that those statements and the unwillingness to take ownership are all the Revdex.com and any other consumer needs to know about this company. My statement about the salesperson not being new was not “100 % incorrect” as the statement showed he had worked there prior, of course before Kevin Powell purchased the company but did work for the automobile industry and therefore has no reason to be unfamiliar with the level of quality service that should be provided. A name on the building does not change the fact that this salesperson had 0 care for the quality of service he was providing, instead of having fingers pointed at my statements this company should be grateful for the feedback and take an opportunity to make [redacted] aware of how careless it is to send someone out with two bad tires with a promise to correct but no intentions of following through, this could have turned into a personal injury issue quickly. Also stated in the letter from this company it is shown they made efforts to contact me and were unable to, I can assure you that this company did not reach out to me or my mother who was assisting while I was at work. Any call that was made was made from us to this company for answers and updates, again, they did not follow up on initial promises, and once a member of senior leadership at their store was involved the lack of communication existed and the issues were still not corrected. I have received my car back, the replacement tires are on ( as the company lies to refer to as 2 “free” tires let’s not forget they were faulty tires to begin with and the car was sold that way, I do not consider that a favor), the car was washed on the exterior and the interior was cleaned t the expectation of what you would test drive for a used car but certainly not detailed, I was given a check for $150 for the oil change and my trouble. I reply to Revdex.com complaints daily in my line of work and I can assure you that I have never placed blame on my customer and I do not fall short on delivering what is expected of me. I am extremely disappointed with the entire situation, with the lack of care shown by this company even after this issue was escalated, and by the finger pointing remarks and statements made. I hope through bringing light to these issues someone will decide to take control and provide quality service to the next customer who decides to walk through those doors. I have certainly learned my lesson.[redacted]
Thank you for
forwarding Ms. [redacted]s concerns. As you know, we take customer
satisfaction very seriously. We certainly hate to hear of any customer
being disappointed, but also recognize sometimes things go wrong or not as we
would like or expect.
Luckily, Ms [redacted]’s
concerns are nothing we can not fix. Plus, hopefully we can learn from her
experience and comments. It's disappointing to hear we may not have
performed to our expectations or the customers.
In regards to the last
response back to us...I would like to make a few comments on points of
contention. However, I am not taking anything away from the fact we did
not properly wash/detail her car or swap out the tire in a timely manner.
We also agree we could and should have been able to do this better and more
timely.
However, Ms [redacted]
remarks concerning the integrity of our store and our employees are unmerited
and off base...
Ms [redacted] stated our
previous response about the sales person being new was false? This is not
false...This is 100% accurate. The sales person did in fact work at Foothill
many, many years ago….long before we purchased the store back in 2001.
As I mentioned, we do
feel like we should have handled Ms [redacted]’s concerns more timely but in reviewing
this matter with the sales person, the manager, and reading all email
correspondence and calls we made to Ms [redacted], the follow up after the fact
with her was not a total break down on our part. There were instances when we
could not get up with Ms. [redacted]. This is fine, people are busy and I am
sure she was frustrated that this matter was not handled more efficiently in
the beginning. To simply make the point
that we did not want to communicate with her to get this matter resolved is not
correct. We were not trying to avoid cleaning her car or fixing her tire.
These are easy, inexpensive, and honestly not uncommon things that sometimes
have to be done post sale.
Ms. [redacted] also
mentioned something about us not being familiar with or caring about her situation
because we misspelled her name? I do not see or understand this
comment/logic...Mistakes like this happen. Ms. [redacted] herself mistyped an
incorrect email address in trying to respond to you. I'm sure the mistake
she made did not mean she was not diligent in wanting to get this matter
handled just as we meant no harm in misspelling her name...it was just simply a
mistake.
In closing, we have
cleaned Ms [redacted]’s car, given her 2 free tires, and reimbursed her for an oil
change along with her time and trouble. It is my understanding that Ms [redacted]
is still not 100% satisfied. However, we have done all we can do to meet
her needs. We certainly hate that she is not 100% satisfied, and I'm sure
if all of this could have been done more timely. Furthermore, we do
appreciate Ms, [redacted]'s business and if we can help her in the future with any
other transportation needs we would be more than happy to assist.
We always hate to hear a customer is disappointed in any way
and will always work diligently to resolve any customer concerns.
In revie[redacted] Mr. [redacted]’s complaint and looking at the
information in our records he...
purchased his car 12 months ago and he has put
approximately 29,000 miles on it in that time. It appears that his problem is
related to maintenance that would be normally required of a car driving this
many miles per year and now having 65,000 miles on it. Taking into
consideration normal driving habits of approximately 15,000 miles, driving 29,000
miles in a year would speed up the intervals of routine maintenance and repairs
necessary. As he stated in his complaint he had the car appraised and was not happy with the current value but driving that many miles would also make the car depreciate more rapidly.
All this being said we would be happy to work with Mr. [redacted]
on reducing the parts and labor cost on whatever maintenance and repairs he has
on his car. However, we do not feel it is our responsibility to pay for these
items.
If Mr. [redacted] would like to contact Melanie S[redacted] at [redacted] or at 336-448-5027, we would be
happy to help him schedule an appointment with our service department and get
these repairs done at a discounted cost.
We thank him for bringing this matter to our attention and
certainly strive to make Mr. [redacted] as happy as we do all our other customers.
From: [redacted] , [redacted] - [redacted] [mailto: [redacted] [redacted] ] Sent: Wednesday, April 29, 6:AMTo: [redacted] ***Subject: RE: ID [redacted] Mrs***,In response to the most recent letter I received with the most recent response I would like to state that this response is a perfect example of the type of service that I have received and I am sure many other customers have as wellThe letter did not deny they had poor service, from which they hope to learn fromI agree, I do hope they learn from this experience and do not treat other customers as I have been treatedIn the 3rd paragraph stating they did not properly wash or detail the car that would be accurateNot only was I promised a full detail at time of purchase, when I filed with the Revdex.com originally I asked for this to be done a second time Again, this was not doneThe interior was vacuumed and the windows cleaned, however as for a full detail I would say what I received was far from it, I have relayed that information to [redacted] , he did offer to yet again correct the mistake as I pointed out to him by the time my car made yet another trip to him it would be due for another oil change and it is not worth all the miles that have been put on this car for a detail that should have happened trips agoThe comments made stating I was off base, that would be the next point I would like to cover, I will not join in this companies wish to point fingers back and forth, I will sum it up with the fact that those statements and the unwillingness to take ownership are all the Revdex.com and any other consumer needs to know about this companyMy statement about the salesperson not being new was not “% incorrect” as the statement showed he had worked there prior, of course before Kevin Powell purchased the company but did work for the automobile industry and therefore has no reason to be unfamiliar with the level of quality service that should be provided A name on the building does not change the fact that this salesperson had care for the quality of service he was providing, instead of having fingers pointed at my statements this company should be grateful for the feedback and take an opportunity to make [redacted] aware of how careless it is to send someone out with two bad tires with a promise to correct but no intentions of following through, this could have turned into a personal injury issue quicklyAlso stated in the letter from this company it is shown they made efforts to contact me and were unable to, I can assure you that this company did not reach out to me or my mother who was assisting while I was at workAny call that was made was made from us to this company for answers and updates, again, they did not follow up on initial promises, and once a member of senior leadership at their store was involved the lack of communication existed and the issues were still not correctedI have received my car back, the replacement tires are on ( as the company lies to refer to as “free” tires let’s not forget they were faulty tires to begin with and the car was sold that way, I do not consider that a favor), the car was washed on the exterior and the interior was cleaned t the expectation of what you would test drive for a used car but certainly not detailed, I was given a check for $for the oil change and my troubleI reply to Revdex.com complaints daily in my line of work and I can assure you that I have never placed blame on my customer and I do not fall short on delivering what is expected of meI am extremely disappointed with the entire situation, with the lack of care shown by this company even after this issue was escalated, and by the finger pointing remarks and statements madeI hope through bringing light to these issues someone will decide to take control and provide quality service to the next customer who decides to walk through those doors I have certainly learned my lesson[redacted]
We always hate to hear a customer is disappointed in any way and will always work diligently to resolve any customer concerns In revie [redacted] Mr***’s complaint and looking at the information in our records he purchased his car months ago and he has put approximately 29,miles on it in that timeIt appears that his problem is related to maintenance that would be normally required of a car driving this many miles per year and now having 65,miles on itTaking into consideration driving habits of approximately 15,miles, driving 29, miles in a year would speed up the intervals of routine maintenance and repairs necessaryAs he stated in his complaint he had the car appraised and was not happy with the current value but driving that many miles would also make the car depreciate more rapidly All this being said we would be happy to work with Mr [redacted] on reducing the parts and labor cost on whatever maintenance and repairs he has on his carHowever, we do not feel it is our responsibility to pay for these items If Mr [redacted] would like to contact Melanie S [redacted] at [redacted] or at 336-448-5027, we would be happy to help him schedule an appointment with our service department and get these repairs done at a discounted cost We thank him for bringing this matter to our attention and certainly strive to make Mr [redacted] as happy as we do all our other customers
255);">
We appreciate this issue being brought to our attention as management was unaware of any problemThe sales person who handled this transaction is new to our company. He was not accustomed to how unlike other dealers we are, in that we always, always stand behind what we sellWe have now spoken to *** *** ?and are in the process of completing her requestsWe also have spoken to the salesperson involved and made him aware this is not how we do business. He will also receive training on how to properly handle customer issues including making management aware of any items promised or any issues after the saleWe certainly apologize for any inconveniences and are diligently and efficiently in the process of taking care of everything
Went in to buy a new truck I had a Ford focus only 12,miles on car .They had to have my car and $14, for me to get the truck .My credit was in the .The truck was $34,My car is in AshapeKevin P*** is a liar My car $18,plus $14,=$32,you have got to be kiddingI will never go to him again
From: ***, *** - *** * [mailto:***.***] Sent: Saturday, March 21, 3:PMTo: *** ***Subject: ID *** *** *** *** ***,Thank you for your most recent letter (attached), I apologize I typed in the incorrect email when filing my complaint. I have a few issues with the letter you received from Kevin Powell’s Foothill Ford, those issues are highlighted in yellow on the attachment. My top concern is that the first statement in the letter is falseThe letter states that the salesperson is new to the store and is unaware of how their customer service is expected to deliver. a When I met *** we were discussing where we were from, he mentioned he had just moved back from VirginiaHe stated he had worked for Kevin Powell before in the same Pilot Mountain location and had recently moved back from Virginia to work there again. b There is no excuse that this representative new or not would choose to ignore a customer trying to reach him in order to have him follow through with the promises HE made. Second, it is clear that whomever was responding to this complaint was not familiar with my situation at allHad they been they would have spelled my name correctly and not included a question mark as if to state they were unsure as to who they were talking about. a How can I feel confident they are actually handling this issue if they aren’t even diligent enough to make sure they proof read a response to the Revdex.com? Does not inspire confidence. The final statement in this letter states they are working diligently to address my concerns.a I have personally had to call the GM *** multiple times in order to obtain a call back as has my mother who has been assisting me in this matter b *** made a promise to PERSONALLY pick up my car from my mother’s home on Wednesday morning 3/11 I *** did not show up ii There was NO call to us stating there was a delay iii We had to call and inquire what was going on, we were placed on hold for minutes waiting for *** to pick up the phone iv We were then informed his driver was sick and would be there “shortly” v When questioned as to what time “shortly” was *** stated “it wouldn’t be too long” vi After being asked a third time *** committed to having a DRIVER pick up the car by PM.c I was promised in EMAIL form from *** that my car would have the tire swapped, the car washed and detailed and that I would be reimbursed for the oil change I paid for because I was never responded to by *** when requesting for them to take care of it for my many trips. I TO DATE I do NOT have my car returned. ii As of Wednesday 3/it will be two weeks since it was picked up iii I have received NO calls from ANYONE with updates. iv I have emailed *** twice asking for updates, I was just informed that he will try to have it back to me by this Tuesday. In short, none of this is being handled diligently or with any type of careThis is the GM who has been running point, and myself, the customer is still chasing down information and receiving NO follow up and NO communication Thank you for checking in,*** *** ###-###-####
From: [redacted] - [redacted] [mailto:[redacted].[redacted]] Sent: Wednesday, April 29, 2015 6:21 AMTo: [redacted]Subject: RE: ID [redacted] Mrs. [redacted],In response to the most recent letter I received with the most recent response I would like to state that this response is a perfect example of the type of service that I have received and I am sure many other customers have as well. The letter did not deny they had poor service, from which they hope to learn from. I agree, I do hope they learn from this experience and do not treat other customers as I have been treated. In the 3rd paragraph stating they did not properly wash or detail the car that would be accurate. Not only was I promised a full detail at time of purchase, when I filed with the Revdex.com originally I asked for this to be done a second time. Again, this was not done. The interior was vacuumed and the windows cleaned, however as for a full detail I would say what I received was far from it, I have relayed that information to [redacted], he did offer to yet again correct the mistake as I pointed out to him by the time my car made yet another trip to him it would be due for another oil change and it is not worth all the miles that have been put on this car for a detail that should have happened 3 trips ago. The comments made stating I was off base, that would be the next point I would like to cover, I will not join in this companies wish to point fingers back and forth, I will sum it up with the fact that those statements and the unwillingness to take ownership are all the Revdex.com and any other consumer needs to know about this company. My statement about the salesperson not being new was not “100 % incorrect” as the statement showed he had worked there prior, of course before Kevin Powell purchased the company but did work for the automobile industry and therefore has no reason to be unfamiliar with the level of quality service that should be provided. A name on the building does not change the fact that this salesperson had 0 care for the quality of service he was providing, instead of having fingers pointed at my statements this company should be grateful for the feedback and take an opportunity to make [redacted] aware of how careless it is to send someone out with two bad tires with a promise to correct but no intentions of following through, this could have turned into a personal injury issue quickly. Also stated in the letter from this company it is shown they made efforts to contact me and were unable to, I can assure you that this company did not reach out to me or my mother who was assisting while I was at work. Any call that was made was made from us to this company for answers and updates, again, they did not follow up on initial promises, and once a member of senior leadership at their store was involved the lack of communication existed and the issues were still not corrected. I have received my car back, the replacement tires are on ( as the company lies to refer to as 2 “free” tires let’s not forget they were faulty tires to begin with and the car was sold that way, I do not consider that a favor), the car was washed on the exterior and the interior was cleaned t the expectation of what you would test drive for a used car but certainly not detailed, I was given a check for $150 for the oil change and my trouble. I reply to Revdex.com complaints daily in my line of work and I can assure you that I have never placed blame on my customer and I do not fall short on delivering what is expected of me. I am extremely disappointed with the entire situation, with the lack of care shown by this company even after this issue was escalated, and by the finger pointing remarks and statements made. I hope through bringing light to these issues someone will decide to take control and provide quality service to the next customer who decides to walk through those doors. I have certainly learned my lesson.[redacted]
Thank you for
forwarding Ms. [redacted]s concerns. As you know, we take customer
satisfaction very seriously. We certainly hate to hear of any customer
being disappointed, but also recognize sometimes things go wrong or not as we
would like or expect.
Luckily, Ms [redacted]’s
concerns are nothing we can not fix. Plus, hopefully we can learn from her
experience and comments. It's disappointing to hear we may not have
performed to our expectations or the customers.
In regards to the last
response back to us...I would like to make a few comments on points of
contention. However, I am not taking anything away from the fact we did
not properly wash/detail her car or swap out the tire in a timely manner.
We also agree we could and should have been able to do this better and more
timely.
However, Ms [redacted]
remarks concerning the integrity of our store and our employees are unmerited
and off base...
Ms [redacted] stated our
previous response about the sales person being new was false? This is not
false...This is 100% accurate. The sales person did in fact work at Foothill
many, many years ago….long before we purchased the store back in 2001.
As I mentioned, we do
feel like we should have handled Ms [redacted]’s concerns more timely but in reviewing
this matter with the sales person, the manager, and reading all email
correspondence and calls we made to Ms [redacted], the follow up after the fact
with her was not a total break down on our part. There were instances when we
could not get up with Ms. [redacted]. This is fine, people are busy and I am
sure she was frustrated that this matter was not handled more efficiently in
the beginning. To simply make the point
that we did not want to communicate with her to get this matter resolved is not
correct. We were not trying to avoid cleaning her car or fixing her tire.
These are easy, inexpensive, and honestly not uncommon things that sometimes
have to be done post sale.
Ms. [redacted] also
mentioned something about us not being familiar with or caring about her situation
because we misspelled her name? I do not see or understand this
comment/logic...Mistakes like this happen. Ms. [redacted] herself mistyped an
incorrect email address in trying to respond to you. I'm sure the mistake
she made did not mean she was not diligent in wanting to get this matter
handled just as we meant no harm in misspelling her name...it was just simply a
mistake.
In closing, we have
cleaned Ms [redacted]’s car, given her 2 free tires, and reimbursed her for an oil
change along with her time and trouble. It is my understanding that Ms [redacted]
is still not 100% satisfied. However, we have done all we can do to meet
her needs. We certainly hate that she is not 100% satisfied, and I'm sure
if all of this could have been done more timely. Furthermore, we do
appreciate Ms, [redacted]'s business and if we can help her in the future with any
other transportation needs we would be more than happy to assist.
We always hate to hear a customer is disappointed in any way
and will always work diligently to resolve any customer concerns.
In revie[redacted] Mr. [redacted]’s complaint and looking at the
information in our records he...
purchased his car 12 months ago and he has put
approximately 29,000 miles on it in that time. It appears that his problem is
related to maintenance that would be normally required of a car driving this
many miles per year and now having 65,000 miles on it. Taking into
consideration normal driving habits of approximately 15,000 miles, driving 29,000
miles in a year would speed up the intervals of routine maintenance and repairs
necessary. As he stated in his complaint he had the car appraised and was not happy with the current value but driving that many miles would also make the car depreciate more rapidly.
All this being said we would be happy to work with Mr. [redacted]
on reducing the parts and labor cost on whatever maintenance and repairs he has
on his car. However, we do not feel it is our responsibility to pay for these
items.
If Mr. [redacted] would like to contact Melanie S[redacted] at [redacted] or at 336-448-5027, we would be
happy to help him schedule an appointment with our service department and get
these repairs done at a discounted cost.
We thank him for bringing this matter to our attention and
certainly strive to make Mr. [redacted] as happy as we do all our other customers.