Beaverton Honda-Yamaha

We have no record on file showing a repair order for a [redacted] located at [redacted] *** Beaverton, OR 97008,phone [redacted] Based off of the information provided in this report wehave concluded that the vehicle in question belongs to [redacted] located at [redacted] ***, Portland, OR Phone [redacted] The year,make and model listed match the Yamaha XJthat Mr [redacted] brought intoour dealership on April 2nd Was the vehicle sold? Who ownsthe vehicle? Our records indicate that neither Mr [redacted] or Ms*** contacted our business to express a dissatisfaction with the repair(s)performed on this vehicleWe question why a month after Mr [redacted] picked up his vehicle on June 2nd that a complaint was filedJuly 17th by a Ms [redacted] without contacting us to expressdissatisfaction with the repair(s) performed?Mr [redacted] was contacted multiple times during the process,twice via telephone on 4-15-and 4-28-and several times in person.Do to the age of the vehicle, parts are not stocked in house and often need to be ordered from the manufactureThe manufacture(s) do not alwayshave parts available for older vehicles and they have to be sourcedWe had toorder parts on two different occasions, this lengthen the repair process byseveral weeksOnce the diagnosis was completed we initially ordered parts forthe carburetor rebuildOnce the carburetors were rebuilt and the vehicle wasbeing assembled we found that the fuel valve was leaking at the fuel tank.Unfortunately the fuel leak did not present itself during the initialdiagnosisExcessive debris in the fuel tank and or fuel valve could haveinitially masked the leak coming from the fuel valve, only when the debris wasremoved did the leak present itselfSourcing the additional components didlead to a longer repair time To address the difference in time quoted by a different shopthere are no set times for repairs published of how long a job should take.There are guidelines for times of repairs however those times are for when thevehicles are newWe quote cost of repair not times When quoted the cost forrepair the customer accepted the cost prior to the repair being completed.Older vehicles often take more time and run abilityproblems in older vehicles can require more than one repairWe would be happyto look at the vehicle again at no charge to verify that the repair wascompleted correctly

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I would accept the return on my $by a credit to my bankcard or a check The scenario was actually a lot different than what was presented to you by the seller I paid, with my bankcard, a $refundable deposit on a motorcycle to be ordered on May 27th, The motorcycle was promised to me within the week “Refundable" was written on the order sheet which the dealer kept I made multiple trips to the store to see the motorcycle after they told me that it had arrived I was called by Jimmy A [redacted] , the salesman on June 2nd He left me a voicemail that the bike was ready I went to see him only to find that the bike was not all there, that many parts were missing They refused to show me the bike I returned on June 7th again to be told that the bike was not ready I returned on June 9th, and for the third time I was told that the bike was not ready I never saw the motorcycle I asked for my deposit back on June 9th, The salesman said that he would have to check with management, who was not there The salesman said he would call me, which he never did The salesman told me in person that I would “eventually” get my $back when they sold the motorcycle As this is a refundable deposit and they were unable to deliver the merchandise, I see no reason for them to delay returning the deposit to me Sincerely, [redacted]

On December 10th Mr*** brought his non running Kawasaki KLRmotorcycle to our Service Department for diagnosisUpon inspecting the engine it was found that the piston, cylinder and valve train were beyond the manufacturer’s service limits and needed to be replacedBeaverton
Motorcycles was unable to verify any other drivability issues with the vehicle at that time as it was not in a running condition when it was dropped offMr*** agreed on replacing the needed components with a performance enhancing 685cc big bore kitMr*** was advised that the performance parts distributor needed weeks to supply Beaverton Motorcycles with the partsOnce the parts arrived we would be able to move forward with the repairMr*** acknowledged the time frame and agreed on the repair costBeaverton Motorcycles received the performance parts kit from distributor on January 14th, Mr*** was contacted January 14th, and was advised that Beaverton Motorcycles had received the needed parts and had sent the required items to the machinist vendor for machine workUpon receiving the finished items from the machinist, Beaverton Motorcycles assembled the engine with the performance upgrade kit Mr*** had requestedUpon assembling the engine it was found that the original camshaft sprocket was unable to handle the increased valve spring pressure produced by the new aftermarket valve springsThis was an unforeseen issue as are many that come with building performance race enginesA replacement camshaft sprocket was expedited overnight at no cost to Mr***Upon completion of the engine piston, cylinder and cylinder head assembly the engine was started and ran to complete the break in procedureUpon attempting to drive the vehicle it was discovered that the clutch was slipping badly and needed to be replacedAlso, the water pump was leaking coolant at a high rate and needed to be rebuiltThe clutch and water pump systems were not tampered with during the assembly of the performance piston kit and Beaverton Motorcycles determined that both issues were pre-existingBeaverton Motorcycles was not aware of these issues at the time the vehicle was initially dropped off as the vehicle did not run nor did Mr*** express any concern about the itemsOn February 5th, Beaverton Motorcycles contacted Mr*** and advised him regarding the repairs needed on the clutch and water pump systems of his vehicle. Mr*** declined the repair of the clutch and water pump systems at that timeBeaverton Motorcycles finished the assembly and tuning of the engine to the best of our ability taking into consideration that the vehicle was in need of further repair and that the damaged clutch system prevented our technicians from being able to properly drive the vehicle and check for other run ability issuesOn February 5th, Mr*** picked up his vehicle from Beaverton MotorcyclesThe items that still needed to be addressed were discussed with Mr***Mr*** acknowledged the repairs needed to be completed and stated that he would complete the repairs himself
On April 2nd at 3:48pm Mr*** called Beaverton Motorcycles Service Manager’s office directlyMr*** left a message stating that he was having issues with his vehicle and requested a call backOur Service Manager was out of the office the afternoon of April 2nd and was unaware of his message. On April 5th at 10:49am Mr*** again attempted to contact our Service Manager directlyMr*** left a message as our Service Manager was not in the office. Beaverton Motorcycles has no record of Mr*** attempting to contact any other representative aside from the two phone calls mentioned above. Upon returning to his office April 5th at 12:00pm our Service Manager was able to review the messages left by Mr***Our Service Manager promptly contacted Mr*** to discuss the issues he was experiencingMr*** states that he has repaired the clutch and water pump issue with the vehicle and now the vehicle would not runBeaverton Motorcycles offered to inspect the vehicle at Mr***’s home at no costThe Service Manager of Beaverton Motorcycles arrived at Mr***’s home the evening of April 5th, Mr*** was asked to demonstrate his issue for our Service Manager to clarify what the issue wasMr*** started the vehicle and allowed it to runAfter approximately one minute, the engine diedUpon inspection it was found that the fuel valve to the carburetor was in the off positionThe fuel valve was then turned to the on positionOnce the fuel valve was turned to the on position, Mr*** was able to start the vehicleMr*** alongside our service manager spent several minutes attempting to duplicate the problemMr*** was unable to duplicate the problem at that timeDue to the condition of the vehicle (missing foot peg, missing hardware, etc.) the vehicle was not safe to driveOur Service Manager offered to tow the vehicle to our repair facility so we could periodically run the vehicle in an attempt to duplicate Mr***’s complaintMr*** agreed to have the vehicle towed at no cost to Beaverton Motorcycles for further inspectionOn Aril 6th, Beaverton Motorcycles made several attempts to duplicate Mr***’s concernWe were unable to duplicate a no start conditionBeaverton Motorcycles attempted to ride the vehicle on a closed course to verify run abilityBeaverton Motorcycles was unable to ride the vehicle as the clutch system in the vehicle was not working correctlyMr*** was contacted April 6th, at 3:22pm, Mr*** was advised that we were still unable to duplicate any starting problem with the vehicle and that we would continue to monitor the vehicle and attempt to duplicate the issueMr*** was advised that the clutch was still not working correctly and Beaverton Motorcycles was unable to drive the vehicle or test run it on the chassis dyno to analyze the air/fuel ratioMr*** acknowledged the clutch issue and stated he would repair it himself and agreed to leave the vehicle so Beaverton Motorcycles could continue attempting to duplicate a no start conditionOn April 7th, Beaverton Motorcycles started and ran the vehicle periodically throughout the day in attempt to duplicate Mr***’s complaint. On April 7th at 12:30pm Beaverton Motorcycles contacted Mr*** and advised him that we were unable to duplicate the issue and would continue trying, Mr*** agreedOn April 7th at 5:pm Beaverton Motorcycles contacted Mr*** and advised him that we are still unable to duplicate any starting issues at this timeOur Service Manager made the recommendation that Beaverton Motorcycles deliver the vehicle to Mr***’s house on the evening of April 8th, at no cost so Mr*** could rectify the clutch issueMr*** agreed to have the bike delivered at no costOn April 8th, at 4:29pm, the Service Manager at Beaverton Motorcycles contacted Mr*** and advised him that we have not been able to duplicate the starting issue while the vehicle was in Beaverton Motorcycle’s possession throughout the weekMr*** agreed to have the vehicle delivered later the same eveningOn April 8th, at 7:00pm Mr***’s vehicle was delivered to his home at no costMr*** was advised to correct the clutch issue and contact Beaverton Motorcycles if he had any issues
On April 8th, at 11:52pm Mr*** called attempting to contact Beaverton Motorcycles Service Manager directly during non-business hoursMr*** left a message yelling profanities requesting a call backUpon returning to his office the Morning of April 9th our Service Manager received Mr***’s distraught messageOur Service Manager attempted to contact Mr*** immediately upon reviewing his message on April 9th at 8:50amMr*** did not answer; Beaverton Motorcycles left a message for Mr*** stating that if we can be of further assistance to please return the phone callMr*** has not returned our phone calls as of April 14th,

We have no record on file showing a repair order for a [redacted] located at [redacted]  Beaverton, OR  97008,phone [redacted]. Based off of the information provided in this report wehave concluded that the vehicle in question belongs to [redacted] located...

at 10825 [redacted], Portland, OR Phone [redacted].  The year,make and model listed match the Yamaha XJ600 1997 that Mr. [redacted] brought intoour dealership on April 2nd 2015 . Was the vehicle sold? Who ownsthe vehicle? Our records indicate that neither Mr. [redacted] or Ms. [redacted] contacted our business to express a  dissatisfaction with the repair(s)performed  on this vehicle. We question why a month after Mr. [redacted]picked up his vehicle on June 2nd  that a complaint was filedJuly 17th 2015 by a Ms. [redacted] without contacting us to expressdissatisfaction with the repair(s) performed?Mr. [redacted] was contacted multiple times during the process,twice via telephone on  4-15-15 and 4-28-15 and several times in person.Do to the age of the vehicle, parts are not stocked in house and often need to be ordered from the manufacture. The manufacture(s) do not alwayshave parts available for older vehicles and they have to be sourced. We had toorder parts on two different occasions, this lengthen the repair process byseveral weeks. Once the diagnosis was completed we initially ordered parts forthe carburetor rebuild. Once the carburetors were rebuilt and the vehicle wasbeing assembled we found that the fuel valve was leaking at the fuel tank.Unfortunately the fuel leak did not present itself during the initialdiagnosis. Excessive debris in the fuel tank and or fuel  valve could haveinitially masked the leak coming from the fuel valve, only when the debris wasremoved did the leak present itself. Sourcing the additional components didlead to a longer repair time.  To address the difference in time quoted by a different shopthere are no set times for repairs published of how long a job should take.There are guidelines for times of repairs however those times are for when thevehicles are new. We quote cost of repair not times When quoted the cost forrepair the customer accepted the cost prior to the repair being completed.Older vehicles often take more time and run abilityproblems in older vehicles can require more than one repair. We would be happyto look at the vehicle again at no charge to verify that the repair wascompleted correctly..

To Whom It May Concern
I did not receive a prior email for this complaint.  I did receive in the the mail from the Department of Justice a letter about this complaint on 7/5/16. Mr. [redacted] can into our business an test road and 2016 Goldwing and it had 8 miles on it at the end of the test...

ride. Mr. [redacted] refused to purchase that unit and asked to have another one ordered to which we requested a  deposit because he also wanted accessories added to the unit. The new unit arrived and was missing some parts and we were also waiting for the accessories to arrive. At no time were we asked by Mr. [redacted] to see the unit. Unit was in the service department which is in a different building but it would be no trouble. Why would we not want to sell a special ordered unit? When the unit was ready Mr. [redacted] arrived and wanted to cancel the order, he was told that with the install of the accessories he would need to pay for the install  labor only because the unit had been altered. He agreed to that then changed his mind and wanted to order a Honda African Twin and put the deposit towards that. Now I have two different agencies  demanding that I return his 500.00 I will refund the 500.00 dollars to continue working with Mr. [redacted] and his lack of integrity and miss representing the whole store is not in our companies best interest.  How does he wish to receive payment?
Cheers
Jerry L[redacted]
Beaverton Motorcycles

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].  I would accept the return on my $500.00 by a credit to my bankcard or a check.   The scenario was actually a lot different than what was presented to you by the seller.  
I paid, with my bankcard, a $500 refundable deposit on a motorcycle to be ordered on May 27th, 2016   The motorcycle was promised to me within the week.  “Refundable" was written on the order sheet which the dealer kept.  I made multiple trips to the store to see the motorcycle after they told me that it had arrived.  I was called by Jimmy A[redacted], the salesman on June 2nd.  He left me a voicemail that the bike was ready.  I went to see him only to find that the bike was not all there, that many parts were missing.  They refused to show me the bike.  I returned on June 7th again to be told that the bike was not ready.  I returned on June 9th, 2016 and for the third time I was told that the bike was not ready.  I never saw the motorcycle.  I asked for my deposit back on June 9th, 2016. The salesman said that he would have to check with management, who was not there.  The salesman said he would call me, which he never did.  The salesman told me in person that I would “eventually” get my $500 back when they sold the motorcycle.  As this is a refundable deposit and they were unable to deliver the merchandise, I see no reason for them to delay returning the deposit to me.
 Sincerely, [redacted]