BeBe Nail Salon

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] tax was inferred as part of overall purchase priceIt did not state sales tax was not included (as it did with gratuity) in the what you need to know section [redacted] stated it shoukdhave been stated as extra inthis section ofthe deal In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

•First of all, I am really disappointed about the complainant's statement that claiming we are "rude" and the fact was notHowever it isn't important.•Second of all, the coupon/voucher that purchased via [redacted] states that on their website •Vouchers cannot be combined with any other coupons, deals, or promotions, •So the $facial promotion does not apply to complainant's calculationThe service/voucher which complainant purchased from [redacted] are including Manicure, Pedicure and hour facial serviceand the total cost of price is + + and which the total is [redacted] website also states that •The amount paid for the voucher on [redacted] does not include sales, value added or use taxes, which may be charged to you separately by the merchant at the time you redeem the voucher.•The services are total of dollars and in which the tax will apply as the total.•Complainant was really unhappy that she has to pay tax in NYC, However, I believe customer(s) will need to PAY tax in NYC and so do our business [redacted] [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] tax was inferred as part of overall purchase priceIt did not state sales tax was not included (as it did with gratuity) in the what you need to know section*** stated it shoukdhave been stated as extra inthis section ofthe deal
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company refused to acknowledge its misleading ***.dealout states in the "what you need to know" section.tip is extra, but saids nothing about tax being extraIts only on a seperate page in fine print, *** states a company "may" charge sales tax.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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*** I am so sorry for the late respond, I have no idea why the complaint is keeping complaining about why she needs to pay tax (*** didn't state that tax is included)As far as I know, sales/service tax is mandatory in New York CityAgain, We are willing to refund the tax that complaint has paid, however tax exempt is requiredSent on: 7***10:37:AM Sent by: ***

•First of all, I am really disappointed about the complainant's statement that claiming we are "rude" and the fact was notHowever it isn't important•Second of all, the coupon/voucher that purchased via *** *** states that on their website •Vouchers cannot be combined with any other
coupons, deals, or promotions, •So the $facial promotion does not apply to complainant's calculationThe service/voucher which complainant purchased from *** are including Manicure, Pedicure and hour facial serviceand the total cost of price is + + and which the total is *** website also states that •The amount paid for the voucher on *** *** does not include sales, value added or use taxes, which may be charged to you separately by the merchant at the time you redeem the voucher•The services are total of dollars and in which the tax will apply as the total•Complainant was really unhappy that she has to pay tax in NYC, However, I believe customer(s) will need to PAY tax in NYC and so do our business. *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] tax was inferred as part of overall purchase.  price. It did not state sales tax was not included (as it did with gratuity) in the what you need to know section. [redacted] stated it shoukdhave been stated as extra inthis section ofthe deal
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
 The company refused to acknowledge its misleading [redacted].deal. out states in the "what you need to know" section.tip is extra, but saids nothing about tax being extra. Its only on a seperate page in fine print, [redacted] states a company "may" charge sales tax. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

•First of all, I am really disappointed about the complainant's statement that claiming we are "rude"...

and the fact was not. However it isn't important.•Second of all, the coupon/voucher that purchased via [redacted] states that on their website •Vouchers cannot be combined with any other coupons, deals, or promotions, •So the $35 facial promotion does not apply to complainant's calculation. The service/voucher which complainant purchased from [redacted] are including Manicure, Pedicure and 1 hour facial service. and the total cost of price is 14 + 23 + 65 and which the total is 102. [redacted] website also states that •The amount paid for the voucher on [redacted] does not include sales, value added or use taxes, which may be charged to you separately by the merchant at the time you redeem the voucher.•The services are total of 102 dollars and in which the tax will apply as the total.•Complainant was really unhappy that she has to pay tax in NYC, However, I believe customer(s) will need to PAY tax in NYC and so do our business.
 
[redacted] [redacted]

Review: I purchased an [redacted] Deal for BeBe Nail salon on May [redacted], and redeemed it today at one pm. May [redacted] for a manicure, pedicure and one hour facial. The total deal was $49 (stated a $102 value on the [redacted] Deal website). However, when I walked in, they had a sign saying today's special for facial was $35, Mani-Pedi $20 ($55 total actual value). After my services. I went to use the voucher, which does not state in the "What you need to know" section, that tax is extra, it only states gratuity is (which I paid). The manager saids I owe $9.05. When I showed him the voucher, he scrolls all the way down to the fine print (which you have to click on to read) and it saids, vendor "MAY" charge sales tax extra. He then got rude and aggressive and stating THEY charge tax. Not only did he charge me tax, he charged in on the full price of the services, not what a walk-in customer would have even paid (~ $5). So it became a double insult. I left in tears upset, feeling ripped off trying to treat myself for mothers day (I am a single parent).Desired Settlement: The services were fine, however I feel I should compensated for the full amount of sales tax $9.05 that was misrepresented in the [redacted] Deal (and not in the what you need to know section), plus an additional $10.95 ($20 total) for the pain and hardship it financially put on my this weekend.

Business

Response:

•First of all, I am really disappointed about the complainant's statement that claiming we are "rude" and the fact was not. However it isn't important. •Second of all, the coupon/voucher that purchased via [redacted] states that on their website •Vouchers cannot be combined with any other coupons, deals, or promotions, •So the $35 facial promotion does not apply to complainant's calculation. The service/voucher which complainant purchased from [redacted] are including Manicure, Pedicure and 1 hour facial service. and the total cost of price is 14 + 23 + 65 and which the total is 102. [redacted] website also states that •The amount paid for the voucher on [redacted] does not include sales, value added or use taxes, which may be charged to you separately by the merchant at the time you redeem the voucher. •The services are total of 102 dollars and in which the tax will apply as the total. •Complainant was really unhappy that she has to pay tax in NYC, However, I believe customer(s) will need to PAY tax in NYC and so do our business. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company refused to acknowledge its misleading [redacted].deal. out states in the "what you need to know" section.tip is extra, but saids nothing about tax being extra. Its only on a seperate page in fine print, [redacted] states a company "may" charge sales tax.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] tax was inferred as part of overall purchase. price. It did not state sales tax was not included (as it did with gratuity) in the what you need to know section. [redacted] stated it shoukdhave been stated as extra inthis section ofthe deal

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] I am so sorry for the late respond, I have no idea why the complaint is keeping complaining about why she needs to pay tax ([redacted] didn't state that tax is included). As far as I know, sales/service tax is mandatory in New York City. Again, We are willing to refund the tax that complaint has paid, however tax exempt is required. Sent on: 7[redacted]2015 10:37:44 AM Sent by: [redacted]