Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] The hand truck was all messed up not just from them throwing things aroundWalter told me on 9/14/it was on the truck then on 9/20/he told me for sure it was on the truck and would be delivered No one called after that until I filed the complaintIf it wasn't like that why didn't they call and say it was on the way sooner I realize I have to file a claim for my tv because they are careless and in a hurry and just don't care about peoples thingsI have the right to state how I was treated and how they damaged my thingsI feel that they were using my hand truck at the shop and only returned it because they damaged it and I started really complaining and got the Revdex.com involved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meThe previous issues with Legion Express Inc have all been resolved Sincerely, [redacted]
The second complaint filed by [redacted] has been resolvedAttached below is a receipt with the refund transactionThe reason it took a little while to apply the refund was because she did not want a partial refundWe could not process her refund until she agreed to the terms on her contract The customer was not entitled to any refund since she canceled the move after her pickup date but we provided her with a partial refund of $dollars and kept a $administration fee which is in our contractOnce she finally agreed to this we processed her refundAPPROVED ========== TRANSACTION RECORD ========== LIGHTHOUSE MOVING INC [redacted] ACCT: [redacted] $ USD ($ USD was requested) [redacted] ***
We have contacted our customer and have resolved the issues that she was concerned withWe did apologize to her for any lack of communication which was an oversight on the part of Legion ExpressLegion Express also followed up after the customer was delivered to make sure that she was satisfied
with our servicesLegion Express will always work hard to make sure that each and every customer is satisfied with our services
The dolly or hand truck was left behind by accident. The customer was told it would be delivered on the next truck headed on the way out to her. The dolly was delivered the day after the customer filed a complaint with the Revdex.com. It was not delivered because she filed a complaint. It was delivered...
because the hand truck was already on its way there. The customer did not give it another day before she filed the complaint. The hand truck was not being used by our driver as he has two professional moving hand trucks at all times in the moving truck. We have sent the customer a claims form to file a claim for any damages to the dolly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business owner has not addressed the concerns and even refers to an existing ridge vent which was never present. I do not understand how he fails to acknowledge that cutting into the rafters by failing to set the circular saw deck height is the mistake of a poor amateur, let alone dismissing it as something that a professional roofer would do as if there is nothing wrong with it! It seems clear that he doesn't want to take responsibility for the shortcuts taken by his crew which have resulted in me paying a professional wage for an unprofessional job. I will proceed with the scheduling of a structural engineer to inspect the damaged trusses and will follow up according to the results of the inspectors report.
Regards,
[redacted]
To the complaint of service issues and request for a refund of $3200.00, Claim ID [redacted] The roof was completed on October 7, 2016 as it was contracted for, agreed upon and the signed contract on July 27, 2016. There were the three issues evident after the date of completion of the roof, August...
11, 2016. 1, the circular hole at the wall transition over the garage from a long time leak. 2, the spacing of the decking gap under the shingle over ridge vent, and 3, the leak in the living room at the wall to siding transition. These three items were determined/found and repaired on October 7, 2016 which completed the contract and repaired the small leak in the living room. Decking Issue: There was a hole in the decking under the wall to shingle transition over the garage from the improper flashing found from the original roof install. The hole was determined at the August install date to be small enough not to need a new piece of wood installed, basically due to the company opinion that day the wood was not needed at that spot since the structure was still solid around it and there would be a new proper flashing system above the spot. As per the homeowner request we decided to install the needed wood on the repair day to that spot. The day of the repairs the homeowner was at home. His reference to a 4’ x 8’ sheet of plywood was correct… the contract and my verbal comment of covering up to two sheets is what I said verbally was included in the contract. What the homeowner did recognize is that a complete 4’ x 8’ sheet is not always necessary for repairs to the decking and also not always possible. The correct way replace damaged decking is from a rafter to rafter for a solid wood support to secure the new piece of decking. This may equate to a 16” x 2’, or 9” x 18” section or of any other measurement up to the 4’ x 8’ sheet, the damage indicates the size of the new decking piece. With the location in question, a full 4’ x 8’ sheet of plywood was not necessary. Also at that spot the original decking goes all the way under the framing for the wood wall and under the siding wall at the transition of the corner where the wall connected to the roof. The piece that was put in was also secured underneath in the attic space since the underneath area was exposed previously as the homeowner cut out the drywall. There was 3 separate 2” x 4” piece of wood of different lengths put in place to support the under wall area where there is no rafter or stud to attach to as is in a normal flat area of decking. After the wood was replaced and secured there were new shingles install above the area flashed properly to the wall section. Living room leak: This leak was not present at the time or anytime early than the roof installation in August of 2016 as per the word of the homeowner. So we determined on the repair date of October 7, 2016 that we did make a mistake in one piece of flashing improperly was installed and we repaired the flashing and installed new shingles at that time. Ventilation issue: The ventilation was installed over the existing gap in the roof as left from the original build of the home; the exact gap measurement was unknown at that time. It was not cut to open the gap to be at 1 ¾” as installation instructions indicate as the maximum gap. The specs of the product indicate the gap can be from 1 1/4 “ to 1 ¾”. What the gap was from the original build, I’m not certain and am not certain if the homeowner knows this exact answer; was it at the minimum of 1 ¼”??? At some point I decided it was under the maximum of 1 ¾”, so we wanted to correct it to what the homeowner wanted after he read the specs I sent to him. On the day of the repairs we removed the entire new ridge and shingles from the August install on both the garage and the main roof areas. We cut the decking wood to the 1 ¾” gap opening and reinstalled new products for the ridge vent and shingles properly. Also to note there are no separate baffles to install for this product because they are actually part of the plastic design of the ridge vent. At one point of the repair of the decking cut in the garage roof… the homeowner says he witnessed the cut of the decking on the garage section from the attic space underneath to be more than needed to cut the decking depth and that we had cut into the existing rafters by a ½”. This cut or damage as indicated by the homeowner into the garage rafters only is what we have disagreed upon to this point in time. The company opinion to this is that if there was a cut or as much as a 1/2'” cut into a 3 ½ rafters that it is not damaged to the point of any repair. Based on our difference of opinion via email I had asked the homeowner to get an independent source, a home inspector to look at the rafters, if they indicated in writing that there was damage to the said rafters that the company would pay for the inspection and any repairs needed. I also said if the inspection did not indicate any repairs were needed that the company would not pay for the inspection. The next I heard from the homeowner was this complaint. Settlement: I understand the aggravation of the homeowner for these issues. I do not want there to ever be an unhappy customer and I apologize for any inconvenience. I do believe that we corrected the issues and solved the homeowner’s original complaints. I also believe that we have completed our agreement as per the contract and that it took two visits to do so. As for the desired settlement refund, I will not refund the requested 3200.00. I am not certain how this amount was determined; it is not realistic in my opinion? I will discuss the possible refund of a days wages for the homeowner, that amount to be determined, and the painting of the said spot only in the living room. As for the rafters disagreement/complaint on the repair date, I still stand by my opinion that if there was/is a unknown measurement of cut to them (on the garage area only) that the rafters are still in proper working order and were not damaged to the point of any repair. I also still would entertain that an independent inspector could look at the rafters. If the unbiased inspector indicates in writing that a repair is needed to the rafters; at that point the company would then pay for the inspection and the repair. If there is no damaged found in said inspection then the company would not pay for the inspection. Dennis Whitford, February 13, 2017
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. The previous issues with Legion Express Inc have all been resolved.
Sincerely,
[redacted]
The second complaint filed by [redacted] has been resolved. Attached below is a receipt with the refund transaction. The reason it took a little while to apply the refund was because she did not want a partial refund. We could not process her refund until she agreed to the terms on her contract....
The customer was not entitled to any refund since she canceled the move after her pickup date but we provided her with a partial refund of $201 dollars and kept a $99 administration fee which is in our contract. Once she finally agreed to this we processed her refund. APPROVED ========== TRANSACTION RECORD ========== LIGHTHOUSE MOVING INC [redacted]
[redacted]
[redacted]
[redacted] ACCT: [redacted] $ 201.00 USD ($ 300.00 USD was requested) [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] The hand truck was all messed up not just from them throwing things around. Walter told me on 9/14/16 it was on the truck then on 9/20/16 he told me for sure it was on the truck and would be delivered. No one called after that until I filed the complaint. If it wasn't like that why didn't they call and say it was on the way sooner . I realize I have to file a claim for my tv because they are careless and in a hurry and just don't care about peoples things. I have the right to state how I was treated and how they damaged my things. I feel that they were using my hand truck at the shop and only returned it because they damaged it and I started really complaining and got the Revdex.com involved.
Here are that you had requested. The Ridge Vent Instructions clearly state that three things that were not done upon installation of our ridge vent. 1. proper intake ventilation must be installed in conjunction with the ridge vent (exhaust ventilation) 2. the ridge vent opening in the deck boards should be six inches from the inside wall of each end of the house (I'm pretty sure the opening ends 3-6 feet away from each end). 3. the deck height of the circular saw should be set to the thickness of the deck board to avoid cutting the raftersAgain, these are very basic things that a professional should know without even having to read the instructions. Let me know if you need any further input. Thanks, [redacted]
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] The hand truck was all messed up not just from them throwing things aroundWalter told me on 9/14/it was on the truck then on 9/20/he told me for sure it was on the truck and would be delivered No one called after that until I filed the complaintIf it wasn't like that why didn't they call and say it was on the way sooner I realize I have to file a claim for my tv because they are careless and in a hurry and just don't care about peoples thingsI have the right to state how I was treated and how they damaged my thingsI feel that they were using my hand truck at the shop and only returned it because they damaged it and I started really complaining and got the Revdex.com involved
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meThe previous issues with Legion Express Inc have all been resolved Sincerely, [redacted]
The second complaint filed by [redacted] has been resolvedAttached below is a receipt with the refund transactionThe reason it took a little while to apply the refund was because she did not want a partial refundWe could not process her refund until she agreed to the terms on her contract The customer was not entitled to any refund since she canceled the move after her pickup date but we provided her with a partial refund of $dollars and kept a $administration fee which is in our contractOnce she finally agreed to this we processed her refundAPPROVED ========== TRANSACTION RECORD ========== LIGHTHOUSE MOVING INC [redacted] ACCT: [redacted] $ USD ($ USD was requested) [redacted] ***
We have contacted our customer and have resolved the issues that she was concerned withWe did apologize to her for any lack of communication which was an oversight on the part of Legion ExpressLegion Express also followed up after the customer was delivered to make sure that she was satisfied
with our servicesLegion Express will always work hard to make sure that each and every customer is satisfied with our services
The dolly or hand truck was left behind by accident. The customer was told it would be delivered on the next truck headed on the way out to her. The dolly was delivered the day after the customer filed a complaint with the Revdex.com. It was not delivered because she filed a complaint. It was delivered...
because the hand truck was already on its way there. The customer did not give it another day before she filed the complaint. The hand truck was not being used by our driver as he has two professional moving hand trucks at all times in the moving truck. We have sent the customer a claims form to file a claim for any damages to the dolly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business owner has not addressed the concerns and even refers to an existing ridge vent which was never present. I do not understand how he fails to acknowledge that cutting into the rafters by failing to set the circular saw deck height is the mistake of a poor amateur, let alone dismissing it as something that a professional roofer would do as if there is nothing wrong with it! It seems clear that he doesn't want to take responsibility for the shortcuts taken by his crew which have resulted in me paying a professional wage for an unprofessional job. I will proceed with the scheduling of a structural engineer to inspect the damaged trusses and will follow up according to the results of the inspectors report.
Regards,
[redacted]
To the complaint of service issues and request for a refund of $3200.00, Claim ID [redacted] The roof was completed on October 7, 2016 as it was contracted for, agreed upon and the signed contract on July 27, 2016. There were the three issues evident after the date of completion of the roof, August...
11, 2016. 1, the circular hole at the wall transition over the garage from a long time leak. 2, the spacing of the decking gap under the shingle over ridge vent, and 3, the leak in the living room at the wall to siding transition. These three items were determined/found and repaired on October 7, 2016 which completed the contract and repaired the small leak in the living room. Decking Issue: There was a hole in the decking under the wall to shingle transition over the garage from the improper flashing found from the original roof install. The hole was determined at the August install date to be small enough not to need a new piece of wood installed, basically due to the company opinion that day the wood was not needed at that spot since the structure was still solid around it and there would be a new proper flashing system above the spot. As per the homeowner request we decided to install the needed wood on the repair day to that spot. The day of the repairs the homeowner was at home. His reference to a 4’ x 8’ sheet of plywood was correct… the contract and my verbal comment of covering up to two sheets is what I said verbally was included in the contract. What the homeowner did recognize is that a complete 4’ x 8’ sheet is not always necessary for repairs to the decking and also not always possible. The correct way replace damaged decking is from a rafter to rafter for a solid wood support to secure the new piece of decking. This may equate to a 16” x 2’, or 9” x 18” section or of any other measurement up to the 4’ x 8’ sheet, the damage indicates the size of the new decking piece. With the location in question, a full 4’ x 8’ sheet of plywood was not necessary. Also at that spot the original decking goes all the way under the framing for the wood wall and under the siding wall at the transition of the corner where the wall connected to the roof. The piece that was put in was also secured underneath in the attic space since the underneath area was exposed previously as the homeowner cut out the drywall. There was 3 separate 2” x 4” piece of wood of different lengths put in place to support the under wall area where there is no rafter or stud to attach to as is in a normal flat area of decking. After the wood was replaced and secured there were new shingles install above the area flashed properly to the wall section. Living room leak: This leak was not present at the time or anytime early than the roof installation in August of 2016 as per the word of the homeowner. So we determined on the repair date of October 7, 2016 that we did make a mistake in one piece of flashing improperly was installed and we repaired the flashing and installed new shingles at that time. Ventilation issue: The ventilation was installed over the existing gap in the roof as left from the original build of the home; the exact gap measurement was unknown at that time. It was not cut to open the gap to be at 1 ¾” as installation instructions indicate as the maximum gap. The specs of the product indicate the gap can be from 1 1/4 “ to 1 ¾”. What the gap was from the original build, I’m not certain and am not certain if the homeowner knows this exact answer; was it at the minimum of 1 ¼”??? At some point I decided it was under the maximum of 1 ¾”, so we wanted to correct it to what the homeowner wanted after he read the specs I sent to him. On the day of the repairs we removed the entire new ridge and shingles from the August install on both the garage and the main roof areas. We cut the decking wood to the 1 ¾” gap opening and reinstalled new products for the ridge vent and shingles properly. Also to note there are no separate baffles to install for this product because they are actually part of the plastic design of the ridge vent. At one point of the repair of the decking cut in the garage roof… the homeowner says he witnessed the cut of the decking on the garage section from the attic space underneath to be more than needed to cut the decking depth and that we had cut into the existing rafters by a ½”. This cut or damage as indicated by the homeowner into the garage rafters only is what we have disagreed upon to this point in time. The company opinion to this is that if there was a cut or as much as a 1/2'” cut into a 3 ½ rafters that it is not damaged to the point of any repair. Based on our difference of opinion via email I had asked the homeowner to get an independent source, a home inspector to look at the rafters, if they indicated in writing that there was damage to the said rafters that the company would pay for the inspection and any repairs needed. I also said if the inspection did not indicate any repairs were needed that the company would not pay for the inspection. The next I heard from the homeowner was this complaint. Settlement: I understand the aggravation of the homeowner for these issues. I do not want there to ever be an unhappy customer and I apologize for any inconvenience. I do believe that we corrected the issues and solved the homeowner’s original complaints. I also believe that we have completed our agreement as per the contract and that it took two visits to do so. As for the desired settlement refund, I will not refund the requested 3200.00. I am not certain how this amount was determined; it is not realistic in my opinion? I will discuss the possible refund of a days wages for the homeowner, that amount to be determined, and the painting of the said spot only in the living room. As for the rafters disagreement/complaint on the repair date, I still stand by my opinion that if there was/is a unknown measurement of cut to them (on the garage area only) that the rafters are still in proper working order and were not damaged to the point of any repair. I also still would entertain that an independent inspector could look at the rafters. If the unbiased inspector indicates in writing that a repair is needed to the rafters; at that point the company would then pay for the inspection and the repair. If there is no damaged found in said inspection then the company would not pay for the inspection. Dennis Whitford, February 13, 2017
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. The previous issues with Legion Express Inc have all been resolved.
Sincerely,
[redacted]
The second complaint filed by [redacted] has been resolved. Attached below is a receipt with the refund transaction. The reason it took a little while to apply the refund was because she did not want a partial refund. We could not process her refund until she agreed to the terms on her contract....
The customer was not entitled to any refund since she canceled the move after her pickup date but we provided her with a partial refund of $201 dollars and kept a $99 administration fee which is in our contract. Once she finally agreed to this we processed her refund. APPROVED ========== TRANSACTION RECORD ========== LIGHTHOUSE MOVING INC [redacted]
[redacted]
[redacted]
[redacted] ACCT: [redacted] $ 201.00 USD ($ 300.00 USD was requested) [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] The hand truck was all messed up not just from them throwing things around. Walter told me on 9/14/16 it was on the truck then on 9/20/16 he told me for sure it was on the truck and would be delivered. No one called after that until I filed the complaint. If it wasn't like that why didn't they call and say it was on the way sooner . I realize I have to file a claim for my tv because they are careless and in a hurry and just don't care about peoples things. I have the right to state how I was treated and how they damaged my things. I feel that they were using my hand truck at the shop and only returned it because they damaged it and I started really complaining and got the Revdex.com involved.
Here are that you had requested. The Ridge Vent Instructions clearly state that three things that were not done upon installation of our ridge vent. 1. proper intake ventilation must be installed in conjunction with the ridge vent (exhaust ventilation) 2. the ridge vent opening in the deck boards should be six inches from the inside wall of each end of the house (I'm pretty sure the opening ends 3-6 feet away from each end). 3. the deck height of the circular saw should be set to the thickness of the deck board to avoid cutting the raftersAgain, these are very basic things that a professional should know without even having to read the instructions. Let me know if you need any further input. Thanks, [redacted]