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Beck Chevrolet Company Inc.

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Beck Chevrolet Company Inc. Reviews (1)

Review: Disabled veteran purchased a lemon from beck chevolet on dec ** 2015 and bank (USAA ) never received refund after doing everything that dealer required and after numerous phone calls from veteran and the bank (USAA )and empty promises from dealership I am left with the dealer not paying off the loan of 5200.00 that they are holding on to..Desired Settlement: send check for payoff amount to USAA as promised for the 2006 chevy impala

Business

Response:

We have already agreed to the customers desired settlement - which is the payoff the USAA Loan - however there has been a delay due to some underlying circumstances....In the interest of customer good-will we agreed to repurchase the vehicle from the customer and yes we have agreed to pay it off. There has never been a question that this will be done. In fact his trade in which was a car of minimal value ( $ 350.00 ) we have already written him a check for that car and he has possession of the funds. The initial delay on paying off the car existed because the customer did not have possession of the NYS Title. It had not processed yet. Without title we could not take proper legal possession of the car - the customer could not sell it back to us. We did believe that he understood that. Upon processing by the NYS Department of Motor which only took place on January **, 2016 ( plus mailing time from NYS Motor vehicles ) the customer brought us the title and unfortunately he and his daughter ( the co-owner ) signed the title in the wrong place. ( see copy attached ). One of the customers signed the title in the buyers area rendering the title non-negotiable and void. We have double checked with NYS Motor Vehicles and a new title needs to be issued. The title in its current state is no good and the car cannot be legally negotiated.At this point we are waiting for a duplicate title to be issued by NYS Motor Vehicles....when that title comes in and both the customer and co-owner sign it properly we will immediately pay the car off to USAA as agreed. Until then our hands are tied. It is an unfortunate situation but it is beyond our control at this point.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is fine with us only if they keep their word and all this trouble could have been avoided if the dealer had better communication with its employees an bothered to notify [redacted] of the situation and not disregarded the repeated phone calls made by him and the bank at USAA

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Description: AUTO DEALERS-NEW CARS

Address: 561 Central Park Ave, Yonkers, New York, United States, 10704

Phone:

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Web:

www.beckauto.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Beck Chevrolet Company Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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