Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.No loaner car was provided or offered on any of the occasions that I had to return the carThe list of written items that I provided was addressed, with the exception of one and Kyle did offer to correct that issueHowever, the issues that I am filing this complaint for were discussed when I picked the car up the first time, and Bruce's did not offer to replace the grill, nor the roof wrapKyle's exact comment on the grill was we put it back the way it was prior to the accident, which was invalidFor the roof he offered to touch it up, which would not fix the problemKyle did call me this past week to discuss the complaint He never confirmed if Bruce's would replace the grill He only stated that he previously offered to replace it, if needed, when the lease term is completed and this was not true or as I recall our initial conversationIn addition, I explained that I do not wish to wait until the end of the lease term in years No resolution has been met on this As for the roof, Kyle offered to submit a claim to the insurance company as the damage was done as part of a covered repair (windshield replacement) I the proceeded to state that if the insurance company did not cover it he was not willing to eat the cost I explained my concern that Bruce's does not get to walk away and not ensure that it is repaired, as it was damaged caused by them I have agreed to provide him with an estimate for replacement from the company that installed the roof wrap originally I will be sending it to him this coming week This item is not yet resolved I have expressed to Kyle on numerous occasions that I am aware this was a large job, however that does not make the oversight on all of the details acceptable Since filing this complaint I've noticed other issues and issues that I took back for repair still are not accurateBruce's believe that they've gone out of their way to satisfy me, however I beg to differ as no favors were givenMy insurance that I pay for every month has paid to Bruce's over $**k in parts and labor As a paying customer I expect that what was a brand new car when brought in, should be repaired to pre-accident condition without any addition damageIf this was the case when I initially picked the car up then there'd be no problem Regards, [redacted]
With all due respect we have a problem with the response from Bruce’sThe owner never offered a refund or redo of the bad paint jobThe metallic in the new paint did not match the original as the specks were larger The edges were admittedly not carefully taped which left paint residue and there were bubbles and a hair in the new paint and clear coat that were unacceptable The manager insulting threw out numbers of $or $but never realty offered He said he would not want to reo the paint as he was positive it would be worse the second time form his experienceHe had aggressively insulted both of us by then so when he offered to have owner handle this, we agreedWhen we returned to see the owner, both of them were rude aggressive an insulting and the owner even refused to look at the flaws or hear our thoughtsHe offered nothing and said that was all they would or could do for us at this pointWe would be willing to accept $and an apology or a full refund with no apologyThank you for your help” [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.No loaner car was provided or offered on any of the occasions that I had to return the carThe list of written items that I provided was addressed, with the exception of one and Kyle did offer to correct that issueHowever, the issues that I am filing this complaint for were discussed when I picked the car up the first time, and Bruce's did not offer to replace the grill, nor the roof wrapKyle's exact comment on the grill was we put it back the way it was prior to the accident, which was invalidFor the roof he offered to touch it up, which would not fix the problemKyle did call me this past week to discuss the complaint He never confirmed if Bruce's would replace the grill He only stated that he previously offered to replace it, if needed, when the lease term is completed and this was not true or as I recall our initial conversationIn addition, I explained that I do not wish to wait until the end of the lease term in years No resolution has been met on this As for the roof, Kyle offered to submit a claim to the insurance company as the damage was done as part of a covered repair (windshield replacement) I the proceeded to state that if the insurance company did not cover it he was not willing to eat the cost I explained my concern that Bruce's does not get to walk away and not ensure that it is repaired, as it was damaged caused by them I have agreed to provide him with an estimate for replacement from the company that installed the roof wrap originally I will be sending it to him this coming week This item is not yet resolved I have expressed to Kyle on numerous occasions that I am aware this was a large job, however that does not make the oversight on all of the details acceptable Since filing this complaint I've noticed other issues and issues that I took back for repair still are not accurateBruce's believe that they've gone out of their way to satisfy me, however I beg to differ as no favors were givenMy insurance that I pay for every month has paid to Bruce's over $**k in parts and labor As a paying customer I expect that what was a brand new car when brought in, should be repaired to pre-accident condition without any addition damageIf this was the case when I initially picked the car up then there'd be no problem Regards, [redacted]
With all due respect we have a problem with the response from Bruce’sThe owner never offered a refund or redo of the bad paint jobThe metallic in the new paint did not match the original as the specks were larger The edges were admittedly not carefully taped which left paint residue and there were bubbles and a hair in the new paint and clear coat that were unacceptable The manager insulting threw out numbers of $or $but never realty offered He said he would not want to reo the paint as he was positive it would be worse the second time form his experienceHe had aggressively insulted both of us by then so when he offered to have owner handle this, we agreedWhen we returned to see the owner, both of them were rude aggressive an insulting and the owner even refused to look at the flaws or hear our thoughtsHe offered nothing and said that was all they would or could do for us at this pointWe would be willing to accept $and an apology or a full refund with no apologyThank you for your help” [redacted]