Becker's Heating & Air Conditioning

I am responding to the complaint that [redacted] submitted. First off if the proposal did not state permit and if there was no charge for a permit we would not pull one that would have to be the homeowners respondabilty.  I did submit the information to weil mcclain for the extended warranty...

some how it did not get put through which I have explain to the home owner I am still working on the issue and I have told the homeowner that we would cover any repairs until this is resolve, which I have been paying. I told the homeowner that I would contact her when I find out anything I still am working on the issue. Weil McClain have many customers to deal with and so do I. I am sorry that I can not just work on one customer, and since I have said I would pay for all repairs I figure there would be no problems. Has for the boiler being installed incorrect is not true fist off the inspector would have said something and other HVAC companies will say anything to get more work and will tell someone what they want to here. I am sorry if this sound mean but I am doing my best and 2008 was a long time ago and all of the paper work is pack away in boxes. I have been trying to go through them when I can. So has far as I am concern this matter should be closed and found that I have not ignored the homeowner and have been paying for all of her repairs that would be covered under warranty. Thank you for your time in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If Becker ever filed the paperwork with WeilMclain (which I doubt) I would think they would like to fully resolve this issue as quickly as possible.  Yes they said they would get back to me when resolved, but this timeline is getting a little ridiculous.  I have no reasonable expectation that they will continue to pay for any needed repairs for the remaining year and a half of the warrantee since they have been avoiding any communication.  Nothing takes 8 years to resolve.
Regards,
[redacted]

Review: At first I was impressed with their service. They worked with me while I obtained a home equity loan to cover the unexpected replacement when our old boiler failed in 2008.

However, after the fact I learned that they never took out the required permits with New Berlin and we had all kinds of problems with the City getting that rectified.

The bigger (and still ongoing) issue is that they apparently never registered the extended warrantee (taking coverage thru 2018) for which I paid an additional $325. I went through numerous rounds of calls, emails and letters in 2009 to theoretically rectify this. I was so frustrated by the process that I shifted to another company for any maintenance and service work. In June of 2015 I needed some warrantee work and learned that Becker apparently had not completed the last steps of the warrantee paperwork after all and Weil-McLain would not honor it. Actually got ahold of [redacted] (who handles all the office work) and she agreed to reimburse me for the repairs. This was needed again in September 2015 for another warrantee issue. Since then she has absolutely refused to respond to phone calls or emails. If they never processed the paperwork in time for Weil-McLain to honor it, Becker could at least tell me that they will cover any needed repairs for the rest of the warrantee period, but they refuse to respond. An unbelievably unprofessional and irresponsible response to this problem. I have a record of over 25 attempted contacts since June 2015 and no final resolution.

I also learned that some problems I have had with the system over the years are due to some poor installation choices and quality of work.

I would highly recommend against hiring them for any job.Desired Settlement: Correct the problems with my extended warrantee.

Business

Response:

I am responding to the complaint that [redacted] submitted. First off if the proposal did not state permit and if there was no charge for a permit we would not pull one that would have to be the homeowners respondabilty. I did submit the information to weil mcclain for the extended warranty some how it did not get put through which I have explain to the home owner I am still working on the issue and I have told the homeowner that we would cover any repairs until this is resolve, which I have been paying. I told the homeowner that I would contact her when I find out anything I still am working on the issue. Weil McClain have many customers to deal with and so do I. I am sorry that I can not just work on one customer, and since I have said I would pay for all repairs I figure there would be no problems. Has for the boiler being installed incorrect is not true fist off the inspector would have said something and other HVAC companies will say anything to get more work and will tell someone what they want to here. I am sorry if this sound mean but I am doing my best and 2008 was a long time ago and all of the paper work is pack away in boxes. I have been trying to go through them when I can. So has far as I am concern this matter should be closed and found that I have not ignored the homeowner and have been paying for all of her repairs that would be covered under warranty. Thank you for your time in this matter.

Consumer

Response: