We did send the deck crew out to the homeowner to fix the problem for her free of charge To overlay the existing concrete is a very common and accepted form of decking and is used in all construction practices We did an overlay on her existing concrete at the time of original construction and there has been no issues with it On the decking we poured the homeowner built a covered structure after our project was finished We were not informed that a large structure was going to be added at a later date If we had been told about it we would have engineered the decking to withstand the load and put in footers and or beams like we do with all of our projects when we build or know a patio structure is going in Because this structure was added the decking shifted by 1/4" and has caused the drainage issue, it is not due to anything that we did originally that was all permitted and inspected.We have absolutely tried to remedy the deck for the homeowner to what is industry standard and acceptable We do not feel that we should have to take on a large cost of demo and new concrete when we can fix it correctly the way we suggested
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: [redacted] Sent: Thursday, September 24, 11:AM To: drteam Subject: Complaint # [redacted] Attn: Complaint DeptI was told this complaint number was closed due to expiration of a return response I was waiting on some documentation to dispute the Vendor (McKinney Custom Pools) claim that the installation of my palapa was the cause for the patio problemAs stated in my first correspondence to the Revdex.com, the problem starting appearing in April of The quadrants of the patio were not poured correctly to drain to the middle drain for the patio area in question There is no way my palapa could be the cause when it was installed until May of [redacted] [redacted] *** MrMcKinney want to pour cement over the top of my existing patio, which is only a band-aide for the problem It will only be a short time before all the water in between the layers will cause the upper layer to break apartThe only way to repair it correctly is to break out the quadrants, build up the low side to slope towards the drain and repour the cement I am collecting bids from patio install companies now and will submit as soon as possibleThank you, [redacted]
We did send the deck crew out to the homeowner to fix the problem for her free of charge To overlay the existing concrete is a very common and accepted form of decking and is used in all construction practices We did an overlay on her existing concrete at the time of original construction and there has been no issues with it On the decking we poured the homeowner built a covered structure after our project was finished We were not informed that a large structure was going to be added at a later date If we had been told about it we would have engineered the decking to withstand the load and put in footers and or beams like we do with all of our projects when we build or know a patio structure is going in Because this structure was added the decking shifted by 1/4" and has caused the drainage issue, it is not due to anything that we did originally that was all permitted and inspected.We have absolutely tried to remedy the deck for the homeowner to what is industry standard and acceptable We do not feel that we should have to take on a large cost of demo and new concrete when we can fix it correctly the way we suggested
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint From: [redacted] Sent: Thursday, September 24, 11:AM To: drteam Subject: Complaint # [redacted] Attn: Complaint DeptI was told this complaint number was closed due to expiration of a return response I was waiting on some documentation to dispute the Vendor (McKinney Custom Pools) claim that the installation of my palapa was the cause for the patio problemAs stated in my first correspondence to the Revdex.com, the problem starting appearing in April of The quadrants of the patio were not poured correctly to drain to the middle drain for the patio area in question There is no way my palapa could be the cause when it was installed until May of [redacted] [redacted] *** MrMcKinney want to pour cement over the top of my existing patio, which is only a band-aide for the problem It will only be a short time before all the water in between the layers will cause the upper layer to break apartThe only way to repair it correctly is to break out the quadrants, build up the low side to slope towards the drain and repour the cement I am collecting bids from patio install companies now and will submit as soon as possibleThank you, [redacted]