We appreciate your patience as we have been working diligently to find a resolution to [redacted] complaintAfter talking with [redacted] ***, an Aftermarket company near [redacted] n located in [redacted] **we have determined that [redacted] can have aftermarket Bluetooth installed in her vehicle for $Also, we contacted our local Chrysler/Dodge dealership, and the cost of a key and touch up paint is $We would like to propose a check be cut by our dealership to [redacted] for $to cover the cost of adding aftermarket Bluetooth to her vehicle, plus even though it was not added in the deal, the cost of havingan additional key made, and touch up paint for any inconvenience she has incurred.At Beckley Auto Mall, we truly value all of our customersIf you should have any questions, please feel free to contact me.Sincerely, [redacted] CFO
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved If the problem is fixed [redacted]
We value all of our customers, and we feel that the best way for us to work to reach a resolution in this matter is for Mr [redacted] to bring his vehicle and phone by the dealership at his own convenience so that we can try to figure out what the issue is with the playback from his phone This will also give him the opportunity to work with our General Manager, Joe A***, to reach a resolution.If he would like to contact us, Mr [redacted] can feel free to reach out to Joe A [redacted] at [redacted] , or he can come by the dealership and ask for Joe Whatever is easiest for him.Sincerely,Alex *W [redacted] CFO
At Beckley Auto Mall, customer satisfaction is our number one priority We have been diligently working on your complaint, and are more than willing to work with [redacted] on a resolution We will be in contact with you and [redacted] shortly with our response to her concerns
At Beckley Auto Mall, customer satisfaction is our highest priority. In regards to *** ***s concerns regarding her vehicle. We have placed her in a loaner vehicle to drive while we have been diagnosing her concerns. After speaking with *** ***, our service manager,
*** *** has agreed to repair the vehicle under the coverage of her service contract. We will be reaching out to *** *** to inform her of this, and to give her a timeline as to when the repairs will take place. Please feel free to contact me with any questions you may have. Sincerely, *** ** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** They say that it could be my phone I have tried everythingI have tried different phones including iPhone 5,iPhone 6,and iPhone I've also tried many USB cables and a thumb drive that they said would workAll they want to do is try another iPhone Teresa c** said it could be my phoneShe tried hers on another truck and said it would workIt's not my phoneI've tried everything they have told me to do and I think it's there turn to help me besides me doing everything they say to come back again
At Beckley Auto Mall, customer service is our top priorityIn regards to *** ***’s concerns with her “warranty”, I have attached a copy of the engine loyalty certificate signed by the customer at the time of purchase of their vehicleThis was not a warranty, but a powertrain protection offered
at no cost to the customerThe form states the guidelines for vehicles to be eligible for coverage, and based on the vehicles’ service history, it did not meet these guidelinesAgain, this was included at no charge to the customer, and there is nothing to refund.We are happy to hear that *** *** has been able to fix her vehicle, and if you or *** *** should have any questions, please feel free to contact us.*** ** ***CFOHometown Automotive GroupBeckley Buick-GMC Auto Mall, Inc.King Coal Chevrolet Co
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
If the problem is fixed.
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We value all of our customers, and we feel that the best way for us to work to reach a resolution in this matter is for Mr. [redacted] to bring his vehicle and phone by the dealership at his own convenience so that we can try to figure out what the issue is with the playback from his phone. This will also give him the opportunity to work with our General Manager, Joe A[redacted], to reach a resolution.If he would like to contact us, Mr. [redacted] can feel free to reach out to Joe A[redacted] at [redacted], or he can come by the dealership and ask for Joe. Whatever is easiest for him.Sincerely,Alex *. W[redacted]CFO
appreciate your patience as we have been working diligently to find a resolution to [redacted] complaint. After talking with [redacted], an Aftermarket company near [redacted]n located in [redacted]. we have determined that [redacted] can have aftermarket Bluetooth installed in her vehicle for $400.00. Also, we contacted our local Chrysler/Dodge dealership, and the cost of a key and touch up paint is $300.00. We would like to propose a check be cut by our dealership to [redacted] for $750.00 to cover the cost of adding aftermarket Bluetooth to her vehicle, plus even though it was not added in the deal, the cost of havingan additional key made, and touch up paint for any inconvenience she has incurred.At Beckley Auto Mall, we truly value all of our customers. If you should have any questions, please feel free to contact me.Sincerely,[redacted]CFO
At Beckley Auto Mall, customer satisfaction is our number one priority. We have been diligently working on your complaint, and are more than willing to work with [redacted] on a resolution. We will be in contact with you and [redacted] shortly with our response to her concerns.
At Beckley Buick-GMC Auto Mall, customer satisfaction is our number one priority. In response to Mr. [redacted]'s concern, we have been able to talk to all of the parties involved, Joe A[redacted], the General Manager, Andy K[redacted], the technician, and Chuck B[redacted], the Salesperson. We apologize that...
the prior diagnosis by General Motors has been unable to correct Mr. [redacted]'s issue, and we understand that his time is valuable, and appreciate his patience as we work to find a solution. After speaking with everyone, we would ask that Mr. [redacted] stop back in to the dealership to work with one of our Certified Technology Product Specialists to diagnose what exactly the issue is with the iphone playback. If Mr. [redacted] wants to come by, or call in and ask for Teresa C**, we can make sure that we set aside the time it takes to work with Mr. [redacted] to reach a resolution to his concern.
We appreciate your patience as we have been working diligently to find a resolution to [redacted] complaintAfter talking with [redacted] ***, an Aftermarket company near [redacted] n located in [redacted] **we have determined that [redacted] can have aftermarket Bluetooth installed in her vehicle for $Also, we contacted our local Chrysler/Dodge dealership, and the cost of a key and touch up paint is $We would like to propose a check be cut by our dealership to [redacted] for $to cover the cost of adding aftermarket Bluetooth to her vehicle, plus even though it was not added in the deal, the cost of havingan additional key made, and touch up paint for any inconvenience she has incurred.At Beckley Auto Mall, we truly value all of our customersIf you should have any questions, please feel free to contact me.Sincerely, [redacted] CFO
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved If the problem is fixed [redacted]
We value all of our customers, and we feel that the best way for us to work to reach a resolution in this matter is for Mr [redacted] to bring his vehicle and phone by the dealership at his own convenience so that we can try to figure out what the issue is with the playback from his phone This will also give him the opportunity to work with our General Manager, Joe A***, to reach a resolution.If he would like to contact us, Mr [redacted] can feel free to reach out to Joe A [redacted] at [redacted] , or he can come by the dealership and ask for Joe Whatever is easiest for him.Sincerely,Alex *W [redacted] CFO
At Beckley Auto Mall, customer satisfaction is our number one priority We have been diligently working on your complaint, and are more than willing to work with [redacted] on a resolution We will be in contact with you and [redacted] shortly with our response to her concerns
At Beckley Auto Mall, customer satisfaction is our highest priority. In regards to *** ***s concerns regarding her vehicle. We have placed her in a loaner vehicle to drive while we have been diagnosing her concerns. After speaking with *** ***, our service manager,
*** *** has agreed to repair the vehicle under the coverage of her service contract. We will be reaching out to *** *** to inform her of this, and to give her a timeline as to when the repairs will take place. Please feel free to contact me with any questions you may have. Sincerely, *** ** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** *** They say that it could be my phone I have tried everythingI have tried different phones including iPhone 5,iPhone 6,and iPhone I've also tried many USB cables and a thumb drive that they said would workAll they want to do is try another iPhone Teresa c** said it could be my phoneShe tried hers on another truck and said it would workIt's not my phoneI've tried everything they have told me to do and I think it's there turn to help me besides me doing everything they say to come back again
At Beckley Auto Mall, customer service is our top priorityIn regards to *** ***’s concerns with her “warranty”, I have attached a copy of the engine loyalty certificate signed by the customer at the time of purchase of their vehicleThis was not a warranty, but a powertrain protection offered
at no cost to the customerThe form states the guidelines for vehicles to be eligible for coverage, and based on the vehicles’ service history, it did not meet these guidelinesAgain, this was included at no charge to the customer, and there is nothing to refund.We are happy to hear that *** *** has been able to fix her vehicle, and if you or *** *** should have any questions, please feel free to contact us.*** ** ***CFOHometown Automotive GroupBeckley Buick-GMC Auto Mall, Inc.King Coal Chevrolet Co
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
If the problem is fixed.
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We value all of our customers, and we feel that the best way for us to work to reach a resolution in this matter is for Mr. [redacted] to bring his vehicle and phone by the dealership at his own convenience so that we can try to figure out what the issue is with the playback from his phone. This will also give him the opportunity to work with our General Manager, Joe A[redacted], to reach a resolution.If he would like to contact us, Mr. [redacted] can feel free to reach out to Joe A[redacted] at [redacted], or he can come by the dealership and ask for Joe. Whatever is easiest for him.Sincerely,Alex *. W[redacted]CFO
We...
appreciate your patience as we have been working diligently to find a resolution to [redacted] complaint. After talking with [redacted], an Aftermarket company near [redacted]n located in [redacted]. we have determined that [redacted] can have aftermarket Bluetooth installed in her vehicle for $400.00. Also, we contacted our local Chrysler/Dodge dealership, and the cost of a key and touch up paint is $300.00. We would like to propose a check be cut by our dealership to [redacted] for $750.00 to cover the cost of adding aftermarket Bluetooth to her vehicle, plus even though it was not added in the deal, the cost of havingan additional key made, and touch up paint for any inconvenience she has incurred.At Beckley Auto Mall, we truly value all of our customers. If you should have any questions, please feel free to contact me.Sincerely,[redacted]CFO
At Beckley Auto Mall, customer satisfaction is our number one priority. We have been diligently working on your complaint, and are more than willing to work with [redacted] on a resolution. We will be in contact with you and [redacted] shortly with our response to her concerns.
At Beckley Buick-GMC Auto Mall, customer satisfaction is our number one priority. In response to Mr. [redacted]'s concern, we have been able to talk to all of the parties involved, Joe A[redacted], the General Manager, Andy K[redacted], the technician, and Chuck B[redacted], the Salesperson. We apologize that...
the prior diagnosis by General Motors has been unable to correct Mr. [redacted]'s issue, and we understand that his time is valuable, and appreciate his patience as we work to find a solution. After speaking with everyone, we would ask that Mr. [redacted] stop back in to the dealership to work with one of our Certified Technology Product Specialists to diagnose what exactly the issue is with the iphone playback. If Mr. [redacted] wants to come by, or call in and ask for Teresa C**, we can make sure that we set aside the time it takes to work with Mr. [redacted] to reach a resolution to his concern.