Beck's Appliance Repair of Greater Tucson

This week... while the wife is out on fire assignment... and I'm home with the 2 and 4 year old and working a full-time fire and aviation job myself... it seems everything in our house has decided it is time to stop working... or working intermittently. My refrigerator/freezer stopped working... I did the YouTube thing and cleaned everything out, and got it working for a day before it went out again. All this to say... I was pretty spent and over it and just decided to make a call to a professional... Not sure what kind of "professional" I was going to get.

The owner took my call, I shared the situation, as he shared that all of his folks were on calls, but that he'd at least walk me through a trouble shoot. He did, to include looking up my model and sending me photos over the phone to help me find specific parts... it was very helpful. All said-said-and-done, the problem was not resolved over the phone, but he agreed to make the time to come out on a weekend to take a look, try a couple of things that might work, in hopes that we could find a solution that didn't include buying a new fridge, and if we couldn't find a fix, he'd simply charge a troubleshoot visit and make recommendations on dependable options.

The owner did go out of his way to make the Saturday visit himself and was incredibly flexible and kind in his assistance. Somehow... the fridge had come back to life overnight following his tutorial walk thru, and I had failed to notice it was again working. Hard to troubleshoot something that's working well... so he shared some words of advice and things to look out for... helped me put it all back together and shared his business card and good wishes. Between his phone time, the cross-town drive and time spent on location, he was far more invested in this issue than he was paid for. I think more than anything... the willingness to listen... attempt to help in anyway he could, and his patience with my situation, I found refreshing, a bit surprising, and I am grateful. I *** definitely call again if I run into any further issues, and I have nothing but good experiences to share... Thank you.