Beco Service, Inc.

Beco came to repair the large wafreezer for Midwest Poultry as requested.Only one ofthe three refrigeration systems in this freezer was operating when we arrivedBach system had multipleoperational problems.The #system with fans on the indoor unit· had burned motor windings and had
failedThe exact factory replacementmotors were located and installedThese motors were 460V, X HP and rated for these specific indoor units as "matchedmotors" with equal fan, horsepower and CFM ratings to operate together(This is the design of the "Bohn" manufacturer'sindoor unit).The price of the motors is the main complaint of this customer; along with the accusation of being lied to and cheated.The reality of our wholesale cost for each motor was SO% more than the $(customer's claim purchased price).This is definitely below a wholesale purchase price from our sourcesThis is possibly a generic motor rather than an originalequipment manufacture's exact replacement partBeco has set mapricing for retail parts based upon wholesale cost.In this event our efforts to deliver quality service and parts was accurately appliedThis retai l maof the three motorswas at our rate, Nothing indicates cheating or over charging when the whole picture of the incident is studiedInour attempt to satisfy the rnajor needs of this customer, our service labor rate was reduced by $25/ hr and the customer'sown refrigerant was used (as requested) to reduce the customer's cost of repairs.Beco strives to make correct repairs and quality service to all customer's equipmentIn our visits to th is location it wasdiscovered that the June and July temperatures were overcoming the required cooling needs for this wafreezer due tothe many worn components and ttleir conditionMaintenance and ~egular service is required to keep equipment inworking order, especially for handling delicate products and goods.Safety issues were explained to the customer that would need to be corrected before Beco could return and make morerepairs(Safety item #1- 460V disconnect switches had "condensation inside their boxes"; Safety item #- one def rostheater was grounded to the cabinet);"'Beco regrets damaged relationship with this customer or any customerBeco is willing to correct any and all discrepancythat has a valid claim.In this incident, Beco will offer a refund of $per motor making a total of $return to the customerReducingthe retail price of each motor is a concession to the customer who has felt offended even from a legitimate service

Beco came to repair the large walk-in freezer for Midwest Poultry as requested.Only one ofthe three refrigeration systems in this freezer was operating when we arrived. Bach system had multipleoperational problems.The #3 system with 3 fans on the indoor unit· had burned motor windings and had...

failed. The exact factory replacementmotors were located and installed. These motors were 460V, X HP and rated for these specific indoor units as "matchedmotors" with equal fan, horsepower and CFM ratings to operate together. (This is the design of the "Bohn" manufacturer'sindoor unit).The price of the motors is the main complaint of this customer; along with the accusation of being lied to and cheated.The reality of our wholesale cost for each motor was SO% more than the $171.32 (customer's claim purchased price).This is definitely below a wholesale purchase price from our sources. This is possibly a generic motor rather than an originalequipment manufacture's exact replacement part. Beco has set mark-up pricing for retail parts based upon wholesale cost.In this event our efforts to deliver quality service and parts was accurately applied. This retai l mark-up of the three motorswas at our normal rate, Nothing indicates cheating or over charging when the whole picture of the incident is studied. Inour attempt to satisfy the rnajor needs of this customer, our service labor rate was reduced by $25/ hr and the customer'sown refrigerant was used (as requested) to reduce the customer's cost of repairs.Beco strives to make correct repairs and quality service to all customer's equipment. In our visits to th is location it wasdiscovered that the June and July temperatures were overcoming the required cooling needs for this walk-in freezer due tothe many worn components and ttleir condition. Maintenance and ~egular service is required to keep equipment inworking order, especially for handling delicate products and goods.Safety issues were explained to the customer that would need to be corrected before Beco could return and make morerepairs. (Safety item #1- 460V disconnect switches had "condensation inside their boxes"; Safety item #2 - one def rostheater was grounded to the cabinet). ;"'Beco regrets damaged relationship with this customer or any customer. Beco is willing to correct any and all discrepancythat has a valid claim.In this incident, Beco will offer a refund of $76.00 per motor making a total of $228.00 return to the customer. Reducingthe retail price of each motor is a concession to the customer who has felt offended ...... even from a legitimate service.