We purchased a town home years ago and Encompass was the insurance carrierWe had no claims on the propertywe purchased another home and Encompass was the insurance carriermonths into the purchase of our new home, an letter can from Encompass stating the company was dropping coverage on both home, as of February 2017, because the new home had shingles missing and needed maintenanceAn inspection report was done prior to purchasing the new home in winter 2016, nothing was noted at that time that the roof was in need of repair or was an issueEncompass then stated we need an estimate for roof replacement and or repairs to the roofIt is in the middle of winter with snow on the roof and hard to get a roofing company to come out and get an estimate at that timeTried to file claim for damaged shingles due to wind and severe weather, Company said we could not file a claimOur agent tried several times to explain the situation to only be dropped anywayPoor customer service
Then Encompass debts our account for car insurance for months after insurance has been droppedStill haven't received the money back for what was debitedWould not recommend this company to anyone right now
To Whom It May Concern:This notice is being sent in follow up to the complaint submitted by [redacted] of [redacted] Apartments. We have made multiple repairs to this unit and do not show any sort of open service needs for the Air Conditioning system. There was a service request for hot...
water called in on June 17, 2017 and that was completed on June 19, 2017. We were not able to complete this particular request same day due to needing to wait for a needed repair part to arrive but did complete it on the 19th just as soon as we were able. We do not have any evidence of mold in the unit either. We do ask that if Ms. [redacted] has any further repairs needed that she contact the leasing office and speak to the manager, Kassie H[redacted], immediately. We want to ensure that all request are handled and that our residents are fully satisfied. Please let us know if we can be of further assistance at this time.Thank you Gillian D[redacted]Regional DirectorBecovic Management GroupP: 317.570.0400gd[redacted]@becovicmgmt.com
September 15, 2016 This is being written in regards to the response submitted by Mr. [redacted] in regards to complaint ID [redacted]. We truly apologize that Mr. [redacted] regrets becoming a resident of [redacted] as that is certainly not our intention or goal. We strive to satisfy each and every resident but must adhere to the legal guidelines of the lease agreement that is signed and legally bound. We have not overcharged residents currently or in the past. Unfortunately, many do not realize the expense to repair and replace items such as carpet. We did not bill the resident the full amount of our expense, but instead a prorated amount per the terms of his agreement. We did not expect the carpet to look new, but we did expect it to be returned to us in a condition to which it could be cleaned or repaired. We could not get the carpet cleaned and therefore we had to replace. It would not be fair to leave the carpet in the state that Mr. [redacted] left it at move out for the next tenant as I am sure they would not want to have received it in that condition themselves. Again, we acknowledge the carpet was not brand new at the time of Mr. [redacted] move in, thus we did not bill him for the full replacement cost of it. The costs of conducting business include a variety of things such as property taxes, mortgages, utilities, etc., but does not include resident inflicted damage to items. Due to this, our Lease Agreement signed at time of move in clearly outlines the expectations of each resident at move out and throughout their tenancy with us. This ensures fairness and consistency with all residents. Mr. [redacted] did make payment in full on his account on the 12th of September and now holds a zero balance. If they would like further documentation of any charges or evidence of damage please feel free to let me know as that can be provided. I am assuming at this point it is not necessary. Thank you for your continued help in resolving this matter. Have a great day! Gillian D[redacted] Regional Director Becovic Management Group of Indiana www.becovicmgmt.com P: 317-570-0400 F: 317-689-8381 M: [redacted]
We purchased a town home years ago and Encompass was the insurance carrierWe had no claims on the propertywe purchased another home and Encompass was the insurance carriermonths into the purchase of our new home, an letter can from Encompass stating the company was dropping coverage on both home, as of February 2017, because the new home had shingles missing and needed maintenanceAn inspection report was done prior to purchasing the new home in winter 2016, nothing was noted at that time that the roof was in need of repair or was an issueEncompass then stated we need an estimate for roof replacement and or repairs to the roofIt is in the middle of winter with snow on the roof and hard to get a roofing company to come out and get an estimate at that timeTried to file claim for damaged shingles due to wind and severe weather, Company said we could not file a claimOur agent tried several times to explain the situation to only be dropped anywayPoor customer service
Then Encompass debts our account for car insurance for months after insurance has been droppedStill haven't received the money back for what was debitedWould not recommend this company to anyone right now
To Whom It May Concern:This notice is being sent in follow up to the complaint submitted by [redacted] of [redacted] Apartments. We have made multiple repairs to this unit and do not show any sort of open service needs for the Air Conditioning system. There was a service request for hot...
water called in on June 17, 2017 and that was completed on June 19, 2017. We were not able to complete this particular request same day due to needing to wait for a needed repair part to arrive but did complete it on the 19th just as soon as we were able. We do not have any evidence of mold in the unit either. We do ask that if Ms. [redacted] has any further repairs needed that she contact the leasing office and speak to the manager, Kassie H[redacted], immediately. We want to ensure that all request are handled and that our residents are fully satisfied. Please let us know if we can be of further assistance at this time.Thank you Gillian D[redacted]Regional DirectorBecovic Management GroupP: 317.570.0400gd[redacted]@becovicmgmt.com
September 15, 2016 This is being written in regards to the response submitted by Mr. [redacted] in regards to complaint ID [redacted]. We truly apologize that Mr. [redacted] regrets becoming a resident of [redacted] as that is certainly not our intention or goal. We strive to satisfy each and every resident but must adhere to the legal guidelines of the lease agreement that is signed and legally bound. We have not overcharged residents currently or in the past. Unfortunately, many do not realize the expense to repair and replace items such as carpet. We did not bill the resident the full amount of our expense, but instead a prorated amount per the terms of his agreement. We did not expect the carpet to look new, but we did expect it to be returned to us in a condition to which it could be cleaned or repaired. We could not get the carpet cleaned and therefore we had to replace. It would not be fair to leave the carpet in the state that Mr. [redacted] left it at move out for the next tenant as I am sure they would not want to have received it in that condition themselves. Again, we acknowledge the carpet was not brand new at the time of Mr. [redacted] move in, thus we did not bill him for the full replacement cost of it. The costs of conducting business include a variety of things such as property taxes, mortgages, utilities, etc., but does not include resident inflicted damage to items. Due to this, our Lease Agreement signed at time of move in clearly outlines the expectations of each resident at move out and throughout their tenancy with us. This ensures fairness and consistency with all residents. Mr. [redacted] did make payment in full on his account on the 12th of September and now holds a zero balance. If they would like further documentation of any charges or evidence of damage please feel free to let me know as that can be provided. I am assuming at this point it is not necessary. Thank you for your continued help in resolving this matter. Have a great day! Gillian D[redacted] Regional Director Becovic Management Group of Indiana www.becovicmgmt.com P: 317-570-0400 F: 317-689-8381 M: [redacted]