When my wife and I shipped two suitcases home from Italy prior to a three-week extension of our trip, Luggage Forward promised to hold them and deliver them when we returned home ourselvesInstead, they dumped the baggage on our front steps in Milton, Massachusetts, in the pouring rain, DAYS BEFORE THE DATE THEY HAD AGREED TO and while we were still in Krakow, PolandThey continued to deny that they had made the promise, even when I produced the email in which the promise was madeAfter prolonged stonewalling and offers of a negligible credit on "future service" (fat chance!) they proposed a 50% refund on condition that we sign a non-disclosure agreementThis we refused to do, preferring to warn others not to use this miserable excuse for a company
I used Luggage Forward to ship luggage from the United Kingdom to USA (Florida)When I arrived back in Florida one of the two pieces off luggage was destroyedThe wheel was broken off and goneThe entire front of the suitcase was torn openIt looks like someone tried to open the bag by ripping all of the zipper material off instead of unzipping itThe suitcase can no longer be used and the items inside were exposed to anyone who came across the luggageBut, my issue is not really the broken suitcase, it is that I paid approximately $to ship these two pieces of luggage and an additional couple hundred of dollars for insurance to safely ship these items back to FloridaI don't know at what point the suitcase was ripped open and what, if anything, was taken out or fell out of the suitcaseI paid for this service and my luggage was returned to me in a destroyed conditionIt is clear that Luggage Forward did not handle my luggage with any sort of care whatsoeverLuggage Forwar
I arranged with Luggage Direct to pick up suitcases at *** cruise terminal and transport them to Honolulu one month in advance Cost: $379/bagThey were cordial and provided the necessary documents I arrived at *** Cruise terminal on the morning of Sunday March 20, and nobody came for my bags After many telephone calls I was able to reach a customer service rep who said she was sorry nobody could collect my bags There was no one available to help Since I am unable to carry my own suitcases (coronary artery bypass grafts), speak no Japanese, and my ride left while I waited for Luggage Direct this was not helpfulI was able to get a taxi to take me to *** *** Airport at a cost of $USSince my flight was not leaving until late Sunday night, *** *** would not check me inI waited hours in the lobby of *** *** where there is little seating and no amenitiesThe lounges were on the other side of securityLuggage carts are not permitted I the
I entered into a pickup arrangement with luggage forward to perform a pickup and drop-off of skis on specific dates and times I called the company and spoke to a sales representative to make sure that the pickup window was confirmed and agreed From the call, the times were confirmed and after paying for the service I received confirmation by email of the agreement
Subsequently, Luggage forward has refused to honor the agreement and required a change in the pickup time to a window 4x larger than what was agreed and are refusing to provide the contracted service without the change being accepted When I called to inform them that their request was not possible they refused to provide any apology and threatened a cancellation fee should I try to cancel
When my wife and I shipped two suitcases home from Italy prior to a three-week extension of our trip, Luggage Forward promised to hold them and deliver them when we returned home ourselvesInstead, they dumped the baggage on our front steps in Milton, Massachusetts, in the pouring rain, DAYS BEFORE THE DATE THEY HAD AGREED TO and while we were still in Krakow, PolandThey continued to deny that they had made the promise, even when I produced the email in which the promise was madeAfter prolonged stonewalling and offers of a negligible credit on "future service" (fat chance!) they proposed a 50% refund on condition that we sign a non-disclosure agreementThis we refused to do, preferring to warn others not to use this miserable excuse for a company
I used Luggage Forward to ship luggage from the United Kingdom to USA (Florida)When I arrived back in Florida one of the two pieces off luggage was destroyedThe wheel was broken off and goneThe entire front of the suitcase was torn openIt looks like someone tried to open the bag by ripping all of the zipper material off instead of unzipping itThe suitcase can no longer be used and the items inside were exposed to anyone who came across the luggageBut, my issue is not really the broken suitcase, it is that I paid approximately $to ship these two pieces of luggage and an additional couple hundred of dollars for insurance to safely ship these items back to FloridaI don't know at what point the suitcase was ripped open and what, if anything, was taken out or fell out of the suitcaseI paid for this service and my luggage was returned to me in a destroyed conditionIt is clear that Luggage Forward did not handle my luggage with any sort of care whatsoeverLuggage Forwar
I arranged with Luggage Direct to pick up suitcases at *** cruise terminal and transport them to Honolulu one month in advance Cost: $379/bagThey were cordial and provided the necessary documents I arrived at *** Cruise terminal on the morning of Sunday March 20, and nobody came for my bags After many telephone calls I was able to reach a customer service rep who said she was sorry nobody could collect my bags There was no one available to help Since I am unable to carry my own suitcases (coronary artery bypass grafts), speak no Japanese, and my ride left while I waited for Luggage Direct this was not helpfulI was able to get a taxi to take me to *** *** Airport at a cost of $USSince my flight was not leaving until late Sunday night, *** *** would not check me inI waited hours in the lobby of *** *** where there is little seating and no amenitiesThe lounges were on the other side of securityLuggage carts are not permitted I the
I entered into a pickup arrangement with luggage forward to perform a pickup and drop-off of skis on specific dates and times I called the company and spoke to a sales representative to make sure that the pickup window was confirmed and agreed From the call, the times were confirmed and after paying for the service I received confirmation by email of the agreement
Subsequently, Luggage forward has refused to honor the agreement and required a change in the pickup time to a window 4x larger than what was agreed and are refusing to provide the contracted service without the change being accepted When I called to inform them that their request was not possible they refused to provide any apology and threatened a cancellation fee should I try to cancel