Bed & Biscuit

I used Luggage Forward to ship luggage from the United Kingdom to USA (Florida)When I arrived back in Florida one of the two pieces off luggage was destroyedThe wheel was broken off and goneThe entire front of the suitcase was torn openIt looks like someone tried to open the bag by ripping all of the zipper material off instead of unzipping itThe suitcase can no longer be used and the items inside were exposed to anyone who came across the luggageBut, my issue is not really the broken suitcase, it is that I paid approximately $to ship these two pieces of luggage and an additional couple hundred of dollars for insurance to safely ship these items back to FloridaI don't know at what point the suitcase was ripped open and what, if anything, was taken out or fell out of the suitcaseI paid for this service and my luggage was returned to me in a destroyed conditionIt is clear that Luggage Forward did not handle my luggage with any sort of care whatsoeverLuggage Forwar

To whom it may concern, This response is in regards to complaint # [redacted] submitted by [redacted] At Cloud Nine Country Kennel we have two policies in place; (1) To better accommodate those customers on our current waiting lists, Cloud Nine does require a hour notice of cancellation from AM on the scheduled date of arrivalIf a hour notice of cancellation from AM on date of arrival is not received then the deposit, paid at the time of scheduling the reservation, is forfeited (2) All canine's must be current on all of their vaccines including Rabies, DHLPP, Bordetella, and Canine InfluenzaIf any pets arrive to our facility without any of the listed vaccines completely up-to-date, they shall be denied lodging privileges until such vaccines are updatedAt the time of scheduling a reservation, all customers are made aware of our cancellation policy, vaccine requirements, and what vaccines must be updated before their pet arrives for a scheduled reservation [redacted] confirms in her complaint that we did in fact make her aware of what vaccines needed to be updated ("When I called to reserve the space, at least a month in advance, they informed us that we needed an updated flu shot for our pups.")On August 7th, [redacted] arrived, with her two dogs, for their scheduled stay from 8/- 8/with vaccine records in handThe vaccine records that [redacted] provided, listed the Canine Influenza vaccine, for both dogs, being overdue as of 7/28/Since both dogs were not up-to-date on their Canine Influenza vaccine, they were denied lodging privileges until said vaccines were updated and current [redacted] was given options; (1) She was notified that she could take her dogs to her veterinarian an have the vaccines updated, then return them to Cloud Nine for their scheduled reservation (2) She was notified that Cloud Nine does offer transportation services and that we could transport her dogs to the veterinarian to receive the vaccines, however, this would incur a transportation fee from Cloud Nine and she would be required to reimburse us for any veterinarian charges (3) She was notified that she could cancel the scheduled reservation from 8/- 8/12, however, the deposit would be forfeited due to the fact that a hour notice from AM on date of arrival was not given[redacted] decided on option # 3, to cancel her dog's scheduled reservation from 8/- 8/12, therefore resulting in a nonrefundable depositAt the same time, on August 7th, [redacted] also cancelled her scheduled reservation from 8/- 9/Due to the fact that she gave the proper notice of cancellation, [redacted] ' deposit for the 8/- 9/reservation was refunded in full on August 7thAs a dog & cat lodging facility we are responsible for making customers aware of what vaccines we require for lodgingAs pet owners, customers are responsible for keeping their pets up-to-date on vaccines and are also responsible for presenting a copy of their pets vaccine records to the lodging facilityCustomers do have the option of mailing, faxing, or emailing their pets vaccine records to Cloud Nine prior to their arrival dateThis will allow the Cloud Nine staff to review the records and notify the customer if anything else is needed before their pets actually arrive for their reservationWe are not responsible for keeping customers updated on their own pets vaccine history, that is their duty as a pet ownerAs a courtesy to our customers, we do make them aware of what exact vaccines are coming due in the near future and what exact vaccines need to be updated before their next reservationAll of Cloud Nine's policies have been put into effect after careful consideration for our business, our customers, and our canine/feline guests safetyThe reason that we adhere to these policies is so that our customers can have a sense of security in knowing that we truly care for their pets and that they will be returned to them happy & healthyThank you,Brittney G***SupervisorCloud Nine Country Kennel [redacted]

When my wife and I shipped two suitcases home from Italy prior to a three-week extension of our trip, Luggage Forward promised to hold them and deliver them when we returned home ourselvesInstead, they dumped the baggage on our front steps in Milton, Massachusetts, in the pouring rain, DAYS BEFORE THE DATE THEY HAD AGREED TO and while we were still in Krakow, PolandThey continued to deny that they had made the promise, even when I produced the email in which the promise was madeAfter prolonged stonewalling and offers of a negligible credit on "future service" (fat chance!) they proposed a 50% refund on condition that we sign a non-disclosure agreementThis we refused to do, preferring to warn others not to use this miserable excuse for a company