Bed & Breakfast Property Management, Inc.

See attached documentComplaint Number: [redacted]Dear Revdex.com,This is in response to [redacted] and his complaint. He is correct; we do take the 1st qualified applicant that has the rent and deposit.Our policy is as follows:If a property is on the market: It is required to put the full...

month's rent and deposit and sign a lease to get the property, The following month you would have a prorated portion.If a property is not on the market yet: You can secure a property by putting a full deposit down. Once the property becomes available on the market then you would be required to pay the entire month's rent and sign a lease. If for whatever reason you do not like the property, we would refund the security deposit. This is only for properties not yet on the market.If a property is on the market, but you don't want to move in for another 2 weeks: You can put a security deposit down, but it doesn't hold the property, it will give you first call on the property. If someone else desires to move in and they have the full rent and deposit, we would call you immediately, You would be liable to pay the entire month's rent and pay the prorated portion the following month. At that point, if you do not want to pay the rent or the prorated rent we would refund your deposit and move on to the next applicant. Again, it is our policy to take the first qualified applicant with the rent and deposit.I did reach out to [redacted] today to try and explain to him our policy.Thank you,Tabitha Property Manager

[redacted] again I would like to respond to the complaint from [redacted].  We are a very ethical business, I can't speak for others that he addresses in his complaint, but I know that we at Property Management are very ethical in our business practices.  Again our policy is and we tell everyone this up front, a deposit doesn't take a house off the market.  We will call you if someone else comes around that has the 1st months rent and deposit and a good application, which is our policy of taking the property off the market.  If at that point you do not want to pay the rent for that month then we will return your deposit to you and move on to the next person, but your always given the chance to pay the rent and secure the house.  When you put a deposit down on the property we don't have you sign a lease only with the rent and deposit.  Most of the time someone doesn't want to pay for rent because maybe they don't want to move till the end of the month because they are at the end of their lease and once they sign the lease their rent (which again would be prorated) starts, and they normally don't want to pay that portion of rent so they will wait an see if anyone comes along.  As I said in the last response to [redacted] and I have not heard from him I am very sorry that [redacted] feel that way about our company, but if he would give us a try he would find that were an upstanding company, that has been in business for over 15 years and we work very hard to do whatever we can to make any dealings with our company as pleasant as possible.  I hope this clears up any misunderstanding in this situation.  If [redacted] would like to contact me he can call [redacted] and ask for Tabitha

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Nothing has changed since my initial complaint. There is serious consumer protection lacking in how this business and others operate. If they accept a lease and security deposit for a rental that begins next month than they should be legally obligated to hold the property and not rent it to someone who is able to move in one week earlier.Its unethical business practices...Its this sort of attitude that results in several of their properties sitting vacant for months...
Regards,
[redacted]

I wanted to respond to this complaint from [redacted]. I went to see if maybe he had applied for a property at our company, and I am not finding that he has even applied with us.  Our policy is that we never take a property off the market without the rent and deposit.  Our Policy is we take the 1st Qualified applicant that has the rent and deposit.  Once a applicant has been approved we require that you get the utilities into your name and you are required to put down the 1st month's rent and the security deposit.  Then the following month your required to pay the prorated portion.  We know it can be challenging to pay rent deposit and prorated so we allow them to do that the next month.  I am very sorry that [redacted] feel that way about our company, but if he would give us a try he would find that were an upstanding company, that has been in business for over 15 years and we work very hard to do whatever we can to make any dealings with our company as pleasant as possible.  I hope this clears up any misunderstanding in this situation.  If [redacted] would like to contact me he can call [redacted] and ask for Tabitha