Bed Bug Guys

Initial Business Response / [redacted] (1000, 10, 2015/12/13) */ Contact Name and Title: F ***, Customer Service Contact Phone: [redacted] Contact Email: [redacted] @gmail.com [redacted] signed multiple legally binding contracts for every work completed at his property by the Bed Bug Guys that will attest to the integrity of our businessI was personally working at the aforementioned treatment on the 21st September and firmly dispute the claims made in this report The fact is that our contract explicitly states the following (these are case related items) to ensure that there is no confusion between the Bed Bug Guys and the Property Owner or the Property Owner and the Tenant(s)We had made it clear to [redacted] several times that our interactions were to be with him alone and that all Tenants must vacate the premises for the entire duration of our work, so any interaction with Tenants is a violation of both written and verbal agreements between the Bed Bug Guys and [redacted] Customers are obligated to pay for all services and each treatment is non-refundableWe provide exact pricing and time frames regarding all services, including warranties, purchased by the CustomerIt is impossible to absolutely guarantee the success of any treatment due to the resilient properties of Bed Bugs and we are the only company, that we are aware of, that offers a reduced fee warranty for follow up treatments These are only rebuttals to the accusations against us that are explicitly outlined in ***' complaint and we are willing to provide any and all documentation to ensure that we uphold the honourable integrity required by the Revdex.com As far as the accusations regarding difficulty to conduct business, damage to property, and failure of treatments I can and will personally attest to absolve the Bed Bug Guys of any wrong doing in the eyes of the Revdex.com In the evening, toward the end of our work time, I was approached by an elderly female Tenant who, because she was not briefed properly by the Property Owner regarding our work requirements, harassed us for carrying out our workA short time later I exited one of the units and was confronted by the woman again, I then proceeded to (without obligation or responsibility to my work) listen and console her for somewhere between thirty minutes and one hourThis exceeds any role outlined in my job description and I believe provides services above and beyond the call of duty The Bed Bug Guys do the best to treat customers property with respect and care, and we are quick to notify Property Owners of any accidental damageI was personally responsible for one case of minor damage to a bed foundation, there was no other damage incurredWhile trying to maneuver around the bed foundations, which left no room to walk around and the only moderately safe way to move was over, I stepped back and accidentally put my foot through a thin chipboard covering the top of the bed foundationsI immediately told [redacted] and expressed my sincere apologies for my mistake, extending the will to repair the damage personally [redacted] acknowledged my mistake and kindly ensured me that it was not a problem From my short response to this case, I cannot fully express how disappointed I am to hear that my earnest effort and constant attention to customer service are being questionedNot all of the information relevant to this case are available in this response (emails, contracts, etc) and the Bed Bug Guys are excited to provide any further information required by the Revdex.com to confirm our dedication to better business and customer satisfaction We look forward to hearing back from you Initial Consumer Rebuttal / [redacted] (2000, 15, 2015/12/28) */ Final Consumer Response / [redacted] (3000, 19, 2016/01/07) */ Advertised warrantee is deceiving This is a follow up to a previous complaintMake sure you, as a customer read the warrantee very closely with The Bed Bug GuysYou will find that return visit will likely cost you close the amount of the original treatment A Warrantee is only as good as the person backing it upDo your homeworkI did not and have paid dearly in time and money Refund so the return visit matches what the original contract called for I offered for suggestions on a third possible treatment but Bed Bug Guys did not respondI'm pretty mad at them and I think they are pretty mad at meTime to move on but I'm still fighting he bill ***second complaint filed, that complaint closed as duplicate, the information from that complaint added here and this complaint re-opened, aca

Initial Business Response /* (1000, 10, 2015/12/13) */
Contact Name and Title: F [redacted], Customer Service
Contact Phone: [redacted]
Contact Email: [redacted]@gmail.com
[redacted] signed multiple legally binding contracts for every work completed at his property by the Bed Bug Guys that will...

attest to the integrity of our business. I was personally working at the aforementioned treatment on the 21st September and firmly dispute the claims made in this report.
The fact is that our contract explicitly states the following (these are case related items) to ensure that there is no confusion between the Bed Bug Guys and the Property Owner or the Property Owner and the Tenant(s). We had made it clear to [redacted] several times that our interactions were to be with him alone and that all Tenants must vacate the premises for the entire duration of our work, so any interaction with Tenants is a violation of both written and verbal agreements between the Bed Bug Guys and [redacted].
Customers are obligated to pay for all services and each treatment is non-refundable. We provide exact pricing and time frames regarding all services, including warranties, purchased by the Customer. It is impossible to absolutely guarantee the success of any treatment due to the resilient properties of Bed Bugs and we are the only company, that we are aware of, that offers a reduced fee warranty for follow up treatments.
These are only rebuttals to the accusations against us that are explicitly outlined in [redacted]' complaint and we are willing to provide any and all documentation to ensure that we uphold the honourable integrity required by the Revdex.com.
As far as the accusations regarding difficulty to conduct business, damage to property, and failure of treatments I can and will personally attest to absolve the Bed Bug Guys of any wrong doing in the eyes of the Revdex.com.
In the evening, toward the end of our work time, I was approached by an elderly female Tenant who, because she was not briefed properly by the Property Owner regarding our work requirements, harassed us for carrying out our work. A short time later I exited one of the units and was confronted by the woman again, I then proceeded to (without obligation or responsibility to my work) listen and console her for somewhere between thirty minutes and one hour. This exceeds any role outlined in my job description and I believe provides services above and beyond the call of duty.
The Bed Bug Guys do the best to treat customers property with respect and care, and we are quick to notify Property Owners of any accidental damage. I was personally responsible for one case of minor damage to a bed foundation, there was no other damage incurred. While trying to maneuver around the bed foundations, which left no room to walk around and the only moderately safe way to move was over, I stepped back and accidentally put my foot through a thin chipboard covering the top of the bed foundations. I immediately told [redacted] and expressed my sincere apologies for my mistake, extending the will to repair the damage personally. [redacted] acknowledged my mistake and kindly ensured me that it was not a problem.
From my short response to this case, I cannot fully express how disappointed I am to hear that my earnest effort and constant attention to customer service are being questioned. Not all of the information relevant to this case are available in this response (emails, contracts, etc) and the Bed Bug Guys are excited to provide any further information required by the Revdex.com to confirm our dedication to better business and customer satisfaction.
We look forward to hearing back from you.
Initial Consumer Rebuttal /* (2000, 15, 2015/12/28) */
Final Consumer Response /* (3000, 19, 2016/01/07) */
Advertised warrantee is deceiving
This is a follow up to a previous complaint. Make sure you, as a customer read the warrantee very closely with The Bed Bug Guys. You will find that return visit will likely cost you close the amount of the original treatment.
A Warrantee is only as good as the person backing it up. Do your homework. I did not and have paid dearly in time and money.
Refund so the return visit matches what the original contract called for.
I offered for suggestions on a third possible
treatment but Bed Bug Guys did not respond. I'm pretty mad at them and I think they are pretty mad at me. Time to move on but I'm still fighting he bill.
[redacted]second complaint filed, that complaint closed as duplicate, the information from that complaint added here and this complaint re-opened, aca.