While I understand [redacted] ***s frustration with reacquiring bed bugs months after getting his treatment done he has rejected the methods needed to prevent re-infestation The quarterly treatments are put in place to help our customers prevent future bed bug problems if they are not followed and not upheld we can not help the customer We reached out to [redacted] to do his quarterly treatment months ago with nothing coming of it Even after we terminated his quarterly contract with us when he called in looking for help we offered him to start back up with them for an even cheaper price of $for each of his recurring treatments but he refused.Our contract was created with a lawyer to prevent confusion and ensure that it is clear for customers to understand It is unfortunate that [redacted] has had confusion with our contract but it is clearly written and was looked over by a lawyer to ensure that everything inside of it was both legal and clear The contract is very clear and nothing about it is misleading, [redacted] refused his quarterly treatments by not responding or following up with our scheduling calls, and even after the contract was terminated and he was offered to continue where he left off he refused We want to help [redacted] take care of this new problem but if he needs to go through the proper steps
While I understand [redacted] ***s frustration with reacquiring bed bugs months after getting his treatment done he has rejected the methods needed to prevent re-infestation The quarterly treatments are put in place to help our customers prevent future bed bug problems if they are not followed and not upheld we can not help the customer We reached out to [redacted] to do his quarterly treatment months ago with nothing coming of it Even after we terminated his quarterly contract with us when he called in looking for help we offered him to start back up with them for an even cheaper price of $for each of his recurring treatments but he refused.Our contract was created with a lawyer to prevent confusion and ensure that it is clear for customers to understand It is unfortunate that [redacted] has had confusion with our contract but it is clearly written and was looked over by a lawyer to ensure that everything inside of it was both legal and clear The contract is very clear and nothing about it is misleading, [redacted] refused his quarterly treatments by not responding or following up with our scheduling calls, and even after the contract was terminated and he was offered to continue where he left off he refused We want to help [redacted] take care of this new problem but if he needs to go through the proper steps