Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.However, note that the was entered as US dollars and now have been converted to Cdn on my credit card, meaning that I have been refunded more than the $that I was asking forI feel like I need to point out again, though, that this was not simply a converstion chargeDuring the processing of my order, the Cdn funds were not converted to US dollarsI was charged a base Cdn amount, plus the Cdn provincial sales tax, and received a receipt for those prices plus the totalThat Cdn total was then charged to my credit card as a US priceThere was no conversionThe Cdn price was simply called a US price, and my credit card then converted it to the higher Cdn priceAnd I ended up paying almost 50% more than the original base price of the service, which makes no sense as a customer. Hopefully the company can figure out where the problem is occurring
Regards,
*** ***
The additional $are the banking fees (from the consumers bank) associated with currency conversion rateThe advertisers have the option of displaying their rates in CAD which displays as such on our websiteHowever, as the guest proceeds to checkout, the system converts CAD to USDBecause
of the conversion fees, they are charged more than what was stated on the website.This is a small defect that our development team is aware of and is actively working to correctWe have agreed to issue a refund in the amount of $to the traveler's credit card to cover the conversion feesThe refund can take up to business days to processThank you
We thank this consumer for their comments and apologize for any confusion caused. Gift cards should be entered into the website at the checkout stage of the process, before a credit card is entered.The Innkeeper has contacted us and we have refunded the charge. We understand the consumer...
has re-booked using the gift card. Again, we apologize for any confusion.
Automatic renewal is applied to a listing by default with the purchase of a subscription via credit card or debit card. Since the card had previous been authorized the year before, we are not able to offer a refund outside our refund policy. If a customer believes there are unauthorized users of their card, we suggest they contact their credit card or other payment provider immediately to stop or reverse payment.
This complaint is not against HomeAway Inc. or BedandBreakfast.com We cannot comment on this consumer/traveler’s complaint, because it appears that this complaint is not with our online advertising service, but appears to be the result of a marketplace transaction between this consumer and...
the owner or manager of an individual vacation home rented by that owner or manager to the public. We are in no way a party to the agreement or contract between this consumer traveler and the owner manager, and cannot solve this consumer’s complaint. Our advertising service is an online site for owners to advertise and travelers to find vacation homes to rent, but we are never involved in the transaction between the traveler/consumer and the landlord/property manager. See the Terms and Conditions below that the consumer/traveler and landlord/property manager agreed to about our role here. Therefore, this complaint is incorrectly being associated with HomeAway Inc, and it should be associated with the landlord/property manager. Section 1 of our Terms and Conditions http://www.homeaway.com/info/about-us/legal/terms-conditions: “The Site is a Venue and We are Not a Party to any Rental Transaction. We urge all users to be responsible about their use of this Site and any transaction entered into as a result of either listing a property or renting a property. We do not own or manage, nor can we contract for, any vacation rental property listed on a Site. HomeAway.com and other Sites act as a venue to allow homeowners and property managers who advertise on the Site (each, a “member”) to offer for rent in a variety of pricing formats, a specific vacation or short term rental property to potential renters or renters (each, a “traveler” and, collectively with a member, the “users”). "Members" may also include property owners or managers who originally advertised their properties on another website and their listings have been redistributed on the Site. We also may offer online booking or other tools or services to allow users to communicate with each other and enter into rental agreements or other transactions. We are not a party to any rental or other agreement between users. This is true even if the Site allows you to book a rental or provides other ancillary products or services, as the Site may facilitate booking a rental or other tools, services or products, but we are not a party to any rental or other agreement between users. As a result, any part of an actual or potential transaction between a traveler and a member, including the quality, condition, safety or legality of the properties advertised, the truth or accuracy of the listings (including the content thereof or any review relating to any property), the ability of members to rent a vacation property or the ability of travelers to contract for properties are solely the responsibility of each user. You acknowledge and agree that you may be required to enter into one or more separate agreements, waivers or terms and conditions prior to making a booking or purchasing a product or service and may place additional restrictions on your booking, product or service. While we do take certain measures with a goal to assist users to avoid potentially fraudulent or other illegal activity of which we become aware, we assume no liability or obligation to take any such measures or actions. When we provide warnings or messages to users about any such activity, we do not warrant that such messages are accurate or that such messages will reach any or all users they should have reached in a timely manner or at all or that such messages or measures will prevent any harm or otherwise have any impact." We encourage this consumer to contact us directly to file a formal property complaint against this advertiser. As part of that formal complaint process we reach out to the advertiser on behalf of this consumer in order to try to get the two parties to settle their dispute. We however do NOT mediate; we simply try our best to put the two parties together to work the situation out if possible. We also closely monitor accounts that have had formal property complaints filed. Our policy is to carefully document both sides of a dispute, and keep track of all complaints submitted. When a pattern clearly develops where an advertiser is causing problems for our travelers, we do not hesitate to remove that member from our site.
Thank You for bringing this consumer's concerns to our attention. Per our Terms and Conditions, any subscription paid for by credit card or PayPal, such subscription shall automatically renew at the expiration of the then-current term for an additional term of the same duration and at the...
then-current non-promotional subscription rate. The automatic renewal feature allows your service to remain uninterrupted at the expiration of your then-current term. If you wish to turn off auto-renewal, you must log on to your account and manually turn off auto-renewal in your owner dashboard at least five (5) days prior to expiration of the then-current term. If you do not turn off auto-renewal and you continue to use our subscription service, you re-affirm and authorize us to charge your form of payment at the end of each subscription term for an additional term of the same duration as the initial term and at the then-current, non-promotional subscription rate for the same product or service. You can view our Terms and Conditions for more information at: https://www.[redacted]/info/about-us/legal/terms-conditions We hope this helps explain why the auto-renew was active on the owner’s account.
Complaint: [redacted]
I am rejecting this response because:
I was charged by HomeAway.com to my Discover card and they have refused to credit my account. Furthermore , they have not attempted to resolve the refund whatsoever. HomeAway.com is only concerned with protecting the bed and breakfast and have not offered any remediation to my credit card charge. Additionally, the bed and breakfast has refused to accept any negligence on their part that they did not have a record of our reservation, that fruit flies were present throughput the property, that the property smelled of cat feces, that the property was dirty and unkempt, and finally, that the A/C was not working on the second floor where our potential room was located. The temperature in the room was 89 degrees, the same temperature as it was outside. HomeAway has not been in contact with me, nor have they offered any assistance. Additionally, I submitted a review for the property which has not been posted. The three previous reviews appear to be fabricated. HoneAway has refused to acknowledge any wrongdoing, and they continue to misrepresent this property as highly rated, when in fact it is next to a decrepit cemetery and across the street from a busy, loud lumberyard. I have additionally filed a complaint with the State of Tennessee, as well as with the Department of Consumer Affairs.
Regards,
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because:you haven't done anything at all to help the situation. Where is customer service these days!? I will be contacting my credit company. Don't renew us ever! I never received anything about the renewal. Very dissatisfied with your company!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:we had a brand new credit card on there and actually myself and the owner are the only two authorized users on that card.
Lori should have never been able to use that card in the first place. Please refund this immediately or I will be having to contact the credit card company as it's illegal to charge credit cards without the person authorizing this.
Regards,
[redacted]
We are sorry to see that you are having trouble using your BedandBreakfast.com Gift Card. You can find our disclaimer “Welcomed at nearly 4,000 bed & breakfasts throughout the USA & Canada” prominently displayed right below the BUY NOW link before you start your purchase of a...
BedandBreakfast.com Gift card on our site. All participating inns are clearly marked by a bright green GIFT card logo on their listing and on the city/region search result page. The conditions for using the Getaway Gift Card are clearly stated on the back of each gift card (or emailed to the recipient email address upon purchase for email gift cards): To use The Getaway Gift Card from BedandBreakfast.com: 1. Check BedandBreakfast.com for an up-to-date list of participating properties (U.S. and Canada only) 2. Make a reservation (subject to terms below) by a. Directly contacting a property, providing gift card order and certificate numbers at time of contact, and presenting the card at check-in or b. By using a Book now button at BedandBreeakfast.com to make an online reservation, and entering the gift card order and certificate numbers at online check-out. Your gift card has the same cash value as the amount stated on the card. In your case, you also received a $50 bonus gift card with the purchase of your gift card for $200 which gave you 25% value increase. You are quite correct, there are currently about 2,800 US properties and 60 Canadian properties listed a participating in the gift card program. Please keep in mind to add the roughly 1,800 properties which are bookable on BedandBreakfast.com. Combined, you are looking at nearly 4,000 properties.
According to our records this gift card (plastic gift card) was physically shipped. This was not an eCard sent via email. We are unable to provide the address the card was shipped to as this consumer is not the person who purchased this gift card. To provide that information would be a breach of our...
privacy policy with the purchaser. What we can tell you is we did verify with the Innkeeper that a physical card matching this order/certificate number was redeemed in person at a property. Just before any gift certificate can be purchased online at BedandBreakfast.com, the purchaser is required to agree to the [redacted] as listed on BedandBreakfast.com. We have a policy of “no liability” with regards to lost or stolen Gift Certificates purchased from our site. You will see that paragraph 08, line 01 clearly indicates “BedandBreakfast.com is not liable for lost or stolen Redemption Products.” Our security at Bed and Breakfast has not been compromised – the loss of the plastic gift card happened outside of our control and within the guest’s responsibility. We regret the guest’s predicament but we are not at fault in this scenario.
Thank you for your recent concern with our Bed & Breakfast Gift Card program. According to our records this gift card was purchased through [redacted] retailer, not our site. So to consider a refund the consumer would need to contact [redacted] regarding this matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.However, note that the was entered as US dollars and now have been converted to Cdn on my credit card, meaning that I have been refunded more than the $that I was asking forI feel like I need to point out again, though, that this was not simply a converstion chargeDuring the processing of my order, the Cdn funds were not converted to US dollarsI was charged a base Cdn amount, plus the Cdn provincial sales tax, and received a receipt for those prices plus the totalThat Cdn total was then charged to my credit card as a US priceThere was no conversionThe Cdn price was simply called a US price, and my credit card then converted it to the higher Cdn priceAnd I ended up paying almost 50% more than the original base price of the service, which makes no sense as a customer. Hopefully the company can figure out where the problem is occurring
Regards,
*** ***
The additional $are the banking fees (from the consumers bank) associated with currency conversion rateThe advertisers have the option of displaying their rates in CAD which displays as such on our websiteHowever, as the guest proceeds to checkout, the system converts CAD to USDBecause
of the conversion fees, they are charged more than what was stated on the website.This is a small defect that our development team is aware of and is actively working to correctWe have agreed to issue a refund in the amount of $to the traveler's credit card to cover the conversion feesThe refund can take up to business days to processThank you
We thank this consumer for their comments and apologize for any confusion caused. Gift cards should be entered into the website at the checkout stage of the process, before a credit card is entered.The Innkeeper has contacted us and we have refunded the charge. We understand the consumer...
has re-booked using the gift card. Again, we apologize for any confusion.
Automatic renewal is applied to a listing by default with the purchase of a subscription via credit card or debit card. Since the card had previous been authorized the year before, we are not able to offer a refund outside our refund policy. If a customer believes there are unauthorized users of their card, we suggest they contact their credit card or other payment provider immediately to stop or reverse payment.
This complaint is not against HomeAway Inc. or BedandBreakfast.com We cannot comment on this consumer/traveler’s complaint, because it appears that this complaint is not with our online advertising service, but appears to be the result of a marketplace transaction between this consumer and...
the owner or manager of an individual vacation home rented by that owner or manager to the public. We are in no way a party to the agreement or contract between this consumer traveler and the owner manager, and cannot solve this consumer’s complaint. Our advertising service is an online site for owners to advertise and travelers to find vacation homes to rent, but we are never involved in the transaction between the traveler/consumer and the landlord/property manager. See the Terms and Conditions below that the consumer/traveler and landlord/property manager agreed to about our role here. Therefore, this complaint is incorrectly being associated with HomeAway Inc, and it should be associated with the landlord/property manager. Section 1 of our Terms and Conditions http://www.homeaway.com/info/about-us/legal/terms-conditions: “The Site is a Venue and We are Not a Party to any Rental Transaction. We urge all users to be responsible about their use of this Site and any transaction entered into as a result of either listing a property or renting a property. We do not own or manage, nor can we contract for, any vacation rental property listed on a Site. HomeAway.com and other Sites act as a venue to allow homeowners and property managers who advertise on the Site (each, a “member”) to offer for rent in a variety of pricing formats, a specific vacation or short term rental property to potential renters or renters (each, a “traveler” and, collectively with a member, the “users”). "Members" may also include property owners or managers who originally advertised their properties on another website and their listings have been redistributed on the Site. We also may offer online booking or other tools or services to allow users to communicate with each other and enter into rental agreements or other transactions. We are not a party to any rental or other agreement between users. This is true even if the Site allows you to book a rental or provides other ancillary products or services, as the Site may facilitate booking a rental or other tools, services or products, but we are not a party to any rental or other agreement between users. As a result, any part of an actual or potential transaction between a traveler and a member, including the quality, condition, safety or legality of the properties advertised, the truth or accuracy of the listings (including the content thereof or any review relating to any property), the ability of members to rent a vacation property or the ability of travelers to contract for properties are solely the responsibility of each user. You acknowledge and agree that you may be required to enter into one or more separate agreements, waivers or terms and conditions prior to making a booking or purchasing a product or service and may place additional restrictions on your booking, product or service. While we do take certain measures with a goal to assist users to avoid potentially fraudulent or other illegal activity of which we become aware, we assume no liability or obligation to take any such measures or actions. When we provide warnings or messages to users about any such activity, we do not warrant that such messages are accurate or that such messages will reach any or all users they should have reached in a timely manner or at all or that such messages or measures will prevent any harm or otherwise have any impact." We encourage this consumer to contact us directly to file a formal property complaint against this advertiser. As part of that formal complaint process we reach out to the advertiser on behalf of this consumer in order to try to get the two parties to settle their dispute. We however do NOT mediate; we simply try our best to put the two parties together to work the situation out if possible. We also closely monitor accounts that have had formal property complaints filed. Our policy is to carefully document both sides of a dispute, and keep track of all complaints submitted. When a pattern clearly develops where an advertiser is causing problems for our travelers, we do not hesitate to remove that member from our site.
Thank You for bringing this consumer's concerns to our attention. Per our Terms and Conditions, any subscription paid for by credit card or PayPal, such subscription shall automatically renew at the expiration of the then-current term for an additional term of the same duration and at the...
then-current non-promotional subscription rate. The automatic renewal feature allows your service to remain uninterrupted at the expiration of your then-current term. If you wish to turn off auto-renewal, you must log on to your account and manually turn off auto-renewal in your owner dashboard at least five (5) days prior to expiration of the then-current term. If you do not turn off auto-renewal and you continue to use our subscription service, you re-affirm and authorize us to charge your form of payment at the end of each subscription term for an additional term of the same duration as the initial term and at the then-current, non-promotional subscription rate for the same product or service. You can view our Terms and Conditions for more information at: https://www.[redacted]/info/about-us/legal/terms-conditions We hope this helps explain why the auto-renew was active on the owner’s account.
Complaint: [redacted]
I am rejecting this response because:
I was charged by HomeAway.com to my Discover card and they have refused to credit my account. Furthermore , they have not attempted to resolve the refund whatsoever. HomeAway.com is only concerned with protecting the bed and breakfast and have not offered any remediation to my credit card charge. Additionally, the bed and breakfast has refused to accept any negligence on their part that they did not have a record of our reservation, that fruit flies were present throughput the property, that the property smelled of cat feces, that the property was dirty and unkempt, and finally, that the A/C was not working on the second floor where our potential room was located. The temperature in the room was 89 degrees, the same temperature as it was outside. HomeAway has not been in contact with me, nor have they offered any assistance. Additionally, I submitted a review for the property which has not been posted. The three previous reviews appear to be fabricated. HoneAway has refused to acknowledge any wrongdoing, and they continue to misrepresent this property as highly rated, when in fact it is next to a decrepit cemetery and across the street from a busy, loud lumberyard. I have additionally filed a complaint with the State of Tennessee, as well as with the Department of Consumer Affairs.
Regards,
[redacted]
[redacted]
Complaint: [redacted]
I am rejecting this response because:you haven't done anything at all to help the situation. Where is customer service these days!? I will be contacting my credit company. Don't renew us ever! I never received anything about the renewal. Very dissatisfied with your company!
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:we had a brand new credit card on there and actually myself and the owner are the only two authorized users on that card.
Lori should have never been able to use that card in the first place. Please refund this immediately or I will be having to contact the credit card company as it's illegal to charge credit cards without the person authorizing this.
Regards,
[redacted]
We are sorry to see that you are having trouble using your BedandBreakfast.com Gift Card. You can find our disclaimer “Welcomed at nearly 4,000 bed & breakfasts throughout the USA & Canada” prominently displayed right below the BUY NOW link before you start your purchase of a...
BedandBreakfast.com Gift card on our site. All participating inns are clearly marked by a bright green GIFT card logo on their listing and on the city/region search result page. The conditions for using the Getaway Gift Card are clearly stated on the back of each gift card (or emailed to the recipient email address upon purchase for email gift cards): To use The Getaway Gift Card from BedandBreakfast.com: 1. Check BedandBreakfast.com for an up-to-date list of participating properties (U.S. and Canada only) 2. Make a reservation (subject to terms below) by a. Directly contacting a property, providing gift card order and certificate numbers at time of contact, and presenting the card at check-in or b. By using a Book now button at BedandBreeakfast.com to make an online reservation, and entering the gift card order and certificate numbers at online check-out. Your gift card has the same cash value as the amount stated on the card. In your case, you also received a $50 bonus gift card with the purchase of your gift card for $200 which gave you 25% value increase. You are quite correct, there are currently about 2,800 US properties and 60 Canadian properties listed a participating in the gift card program. Please keep in mind to add the roughly 1,800 properties which are bookable on BedandBreakfast.com. Combined, you are looking at nearly 4,000 properties.
According to our records this gift card (plastic gift card) was physically shipped. This was not an eCard sent via email. We are unable to provide the address the card was shipped to as this consumer is not the person who purchased this gift card. To provide that information would be a breach of our...
privacy policy with the purchaser. What we can tell you is we did verify with the Innkeeper that a physical card matching this order/certificate number was redeemed in person at a property. Just before any gift certificate can be purchased online at BedandBreakfast.com, the purchaser is required to agree to the [redacted] as listed on BedandBreakfast.com. We have a policy of “no liability” with regards to lost or stolen Gift Certificates purchased from our site. You will see that paragraph 08, line 01 clearly indicates “BedandBreakfast.com is not liable for lost or stolen Redemption Products.” Our security at Bed and Breakfast has not been compromised – the loss of the plastic gift card happened outside of our control and within the guest’s responsibility. We regret the guest’s predicament but we are not at fault in this scenario.
Thank you for your recent concern with our Bed & Breakfast Gift Card program. According to our records this gift card was purchased through [redacted] retailer, not our site. So to consider a refund the consumer would need to contact [redacted] regarding this matter