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Bedding Discounters & Fine Furntiure

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Bedding Discounters & Fine Furntiure Reviews (1)

Review: I went to the store my wife and I looking for a twin storage bed for my 3 year old daughter. We saw this one we like and tried it and opened the 3 drawers on the bottom and the sampel model in the store worked fine. We put a $50 deposit on it then we would pay the remaining $363.70 up on delivery. When they came to deliver it , they set it up and after they were dont the middle of the 3 drawers wouldnt open smoothly. You really had to pull it hard to open it. It turns out the drawer wasnt sliding right on the track. So the 2 delivery guys tried for about an hour to fix it. Finally when they got frustrated they got it working ok. I signed the papers, paid and they were on their way. A few hours later my wife discovered that the drawer was not working right again and it became real hard to open. I called the store and told them, they said they would send the guys again in a couple of days to fix it again. I told him I would rather either give me a refund or send me a new one because this one is damaged. He didnt agree, he said they would fix it. When I looked at it to see the problem. It turns out it was not manufactured right. The bolts that the manufacturer intended to go into the metal threaded sleeve didnt allow the drawers to slide right thus the middle one was malfunctioning. I saw that they put their own screws in places the manufacturer never intended therefore compromising the quality and safety of the construction of the bed. The bolts that came with the bed were supposed to go in these prefabricated metal sleeves that are threaded to accept the bolt. It turns out the bed is defective. I tried to explain to the salesman several times but he refused to send me a new one or refund my money. The screws they put failed and the drawers are not aligned, one is slanted and another is half closed and half opened. A few days later when the guys came, I asked them do they have a new one for me? they said no we just came to repair it again. I said you already tried for an hour to repair it to no avail. I didn't buy something new so it can be repaired. It should come in perfect working condition like the one in the store. I spoke to the salesman again on the delivery guys phone explaining the problem to him but he refused to exchange it. He asked me if the guys can come in to take pictures so they can send it to the manufacturer to exchange it , after refusing I finally agreed when he told me he'll try to get a new one from the manufacturer. I let them take pictures on wed , nov * two days after they delivered it. I havent heard from them since. Please resolve this issue.Desired Settlement: I would like to get a full refund plus the ten dollar tip I gave to the delivery guys. A total of $423.70.

Business

Response:

To whom It may concern,

In response top your letter ID [redacted]. The consumer has non leveled floors. When the item is placed where the consumer wants it the item bends in the middle where the bolts don't line up to their holes that the manufacturer pre drilled. We installed our own screws to make it work but due tothe fact that the floors are so unleveled, it causes the bed to be not level causing the drawers to not work properly. It is not a manufacturing defect because our floor is level in the store and the drawers line up and work well and the predrilled hole to put it together line up and let tit assemble with no problems.

The manufacturer has refund to replace the bed based on the pictures of his bed and the floor not being level. We went to his home, the consumer, did everything we could to accomadate him but in the end his floors are the problem.

Thank you,

Bedding Discounters Inc.

Consumer

Response:

At this time, I have not been contacted by Bedding Discounters & Fine Furntiure regarding complaint ID [redacted].

Sincerely,

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Description: FURNITURE-RETAIL

Address: 6701 5th Avenue, Brooklyn, New York, United States, 11220


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