Bedlam Computers

Good Afternoon this issue has been resolvedI have spoken with [redacted] on several occasionsI have also had our regional fitness manager reach out to her and help resolve thisMs [redacted] signed a contract for personal training months later she ran into some financial problems and reached out to usWe advised her of her contract terms and offered to freeze her account to help with thingsMs [redacted] did not respond for another few weeksShe then requested a cancellation this was not an option as she did sign a contract to make monthly paymentsHowever we did try to help Ms [redacted] with giving her a buyout of her agreementMs [redacted] declined this offer and wanted to speak with someone elseOur Regional Fitness Manager spoke with her and explained the terms of agreement again and offered her a buyout taking off the amount that was previously paid in months service was usedWe told Ms [redacted] that she would need to pay $instead of the original buyout percentage of $

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I was never provided a copy of the agreement from the startI was also informed by the regional manager that the emails and txt would be sent to Revdex.comThey show how long it took to get a copy of my own agreement and how hard it was to get that agreementI am still very upset that when I ask a question specifically about cancellation policies I was only told part of the truthI have more emails too Regards, [redacted]

Good Afternoon this issue has been resolved. I have spoken with [redacted] on several occasions. I have also had our regional fitness manager reach out to her and help resolve this. Ms. [redacted] signed a contract for personal training months later she ran into some financial problems and reached...

out to us. We advised her of her contract terms and offered to freeze her account to help with things. Ms. [redacted] did not respond for another few weeks. She then requested a cancellation this was not an option as she did sign a contract to make monthly payments. However we did try to help Ms. [redacted] with giving her a buyout of her agreement. Ms. [redacted] declined this offer and wanted to speak with someone else. Our Regional Fitness Manager spoke with her and explained the terms of agreement again and offered her a buyout taking off the amount that was previously paid in months service was used. We told Ms. [redacted] that she would need to pay $148.50 instead of the original buyout percentage of  $247.50.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was never provided a copy of the agreement from the start. I was also informed by the regional manager that the emails and txt would be sent to Revdex.com. They show how long it took to get a copy of my own agreement and how hard it was to get that agreement. I am still very upset that when I ask a question specifically about cancellation policies I was only told part of the truth. I have more emails too. 
Regards,
[redacted]