unfortunately there are times when you are dealing with a siding repair that a complete match can not be found due to your siding being discontinuedAfter a long period of time manufactures no long make the exact product, ie color and wood grainWe have completely exhausted all vendors and manufacturers of sidingWe have offered multiple different options and solutions to Mrs [redacted] but unfortunately we have not been able to meet her standardsWe have worked directly with her insurance and have explained to her multiple times what can, and what can not be doneAt this point there is nothing more we can do to make this match happen besides residing that elevation of her homeWe made that offer to her and explained that the Insurance would not pay for that since it is not owed to her through her policyWhen we explained that the funds for this would have to be out of her pocket and that the new elevation of siding would not exactly match the rest of her home that solution was not acceptable to herWe have exhausted all solutions and possibility's to this point and Dont feel that any money is due back
I spoke to the homeowner yesterday We have an appointment set for this Thursday to take a look at the floor issue This floor was installed back in If we find we did something incorrect we will take care of the problem
I guess the best place for me to start would be the numbersThese customers stated that the total cost of the estimate should be 26k and that our bill was for 27k, which was a total difference of about but there complaint resolution amount was for 10,This is how this entire project wentThese people are all about money and us paying them to do the jobI myself went out to this project to do the scope of work because everyone I put out on this project did not want to work for this customerThey were complaining and pointing out issues before we even had the opportunity to do the work that was on the insurance scopeObviously when you do a project, things don't always go perfect, but every single issue that they had was fixed or taken care ofWhen I was out there walking through the house I thought the work was more than acceptableI couldn't find one issue that wasn't done to my satisfactionAs soon as I got there the only thing that I heard was how much money can you cut us back? We have spent so much time missing workIt's all just simply not the truthI'm sorry we cannot do your job for freeI'm also sorry that we can discount our project 10,because our margins are only about 7-10% on Insurance workYou are fully warrantied and we will be more than happy to fix any unresolved issues you might have, but in your own words you told me that everything was completed and finishedI truly believe from the very beginning of this project their intentions were to complain, complain and complain so that they could try and pocket the insurance moneyI saw this work and as a carpenter myself was very satisfied with all of the work that was done on the projectSure we run into issues and occasionally we have to redo some work, but this is all part of construction and if we have to redo something, we are more than happy to do so, but it doesn't mean because you feel we made some mistakes that we should just hand you over 10,because you feel that's just causeWe stand behind our work 100% and that's why we have been in business since We take great pride in our staff and our work and our excellent level of customer serviceI am willing myself to walk this project again with the husband and the wife and there choice of another general contractor, and they can point out any issues they feel are not correct, complete or just not done properlyI am not willing to discount this project at all but I am willing to spend my personal time, dedication and expertise and money correcting any issues that would be considered unresolved or unsatisfactoryThank you and have a great day! [redacted] Cell 317-727-***
unfortunately there are times when you are dealing with a siding repair that a complete match can not be found due to your siding being discontinuedAfter a long period of time manufactures no long make the exact product, ie color and wood grainWe have completely exhausted all vendors and manufacturers of sidingWe have offered multiple different options and solutions to Mrs [redacted] but unfortunately we have not been able to meet her standardsWe have worked directly with her insurance and have explained to her multiple times what can, and what can not be doneAt this point there is nothing more we can do to make this match happen besides residing that elevation of her homeWe made that offer to her and explained that the Insurance would not pay for that since it is not owed to her through her policyWhen we explained that the funds for this would have to be out of her pocket and that the new elevation of siding would not exactly match the rest of her home that solution was not acceptable to herWe have exhausted all solutions and possibility's to this point and Dont feel that any money is due back
I spoke to the homeowner yesterday We have an appointment set for this Thursday to take a look at the floor issue This floor was installed back in If we find we did something incorrect we will take care of the problem
I guess the best place for me to start would be the numbersThese customers stated that the total cost of the estimate should be 26k and that our bill was for 27k, which was a total difference of about but there complaint resolution amount was for 10,This is how this entire project wentThese people are all about money and us paying them to do the jobI myself went out to this project to do the scope of work because everyone I put out on this project did not want to work for this customerThey were complaining and pointing out issues before we even had the opportunity to do the work that was on the insurance scopeObviously when you do a project, things don't always go perfect, but every single issue that they had was fixed or taken care ofWhen I was out there walking through the house I thought the work was more than acceptableI couldn't find one issue that wasn't done to my satisfactionAs soon as I got there the only thing that I heard was how much money can you cut us back? We have spent so much time missing workIt's all just simply not the truthI'm sorry we cannot do your job for freeI'm also sorry that we can discount our project 10,because our margins are only about 7-10% on Insurance workYou are fully warrantied and we will be more than happy to fix any unresolved issues you might have, but in your own words you told me that everything was completed and finishedI truly believe from the very beginning of this project their intentions were to complain, complain and complain so that they could try and pocket the insurance moneyI saw this work and as a carpenter myself was very satisfied with all of the work that was done on the projectSure we run into issues and occasionally we have to redo some work, but this is all part of construction and if we have to redo something, we are more than happy to do so, but it doesn't mean because you feel we made some mistakes that we should just hand you over 10,because you feel that's just causeWe stand behind our work 100% and that's why we have been in business since We take great pride in our staff and our work and our excellent level of customer serviceI am willing myself to walk this project again with the husband and the wife and there choice of another general contractor, and they can point out any issues they feel are not correct, complete or just not done properlyI am not willing to discount this project at all but I am willing to spend my personal time, dedication and expertise and money correcting any issues that would be considered unresolved or unsatisfactoryThank you and have a great day! [redacted] Cell 317-727-***
We have been in communication with this customer and have resolved the situation to the customer's satisfaction