Bedrock management has reviewed the warranty file with [redacted]. The information shows that the warranty work requested during the 12 month warranty period was satisfactorily completed, in regards to a squeaking floor. There are notes on the file that the homeowner...
contacted [redacted] after the warranty period to report more squeaks. When the [redacted] technicians arrived to review the concerns the squeaks were either not replicable or audible, or they were in a location different from what was corrected at the 12 month warranty visit. The homeowner has been informed that these new squeaks no longer fall within [redacted] warranty guidelines, as they were reported after the 12 month expiry. Our decision on this matter has not changed and we are confident we have completed our obligation required by provincial warranty regulations. [redacted] did consider doing a gratuitous repair for the homeowner, but as the homeowner has used a [redacted]/wet mop to clean the laminate flooring, which voids the warranty on the product, there was concern that pulling up any laminate flooring panels would result in replacement of all removed panels, and therefore a replacement of the entire floor as there would not be any matching replacement material available. In an effort to help the homeowner come to a resolution with his home, [redacted] would be willing to facilitate the removal and replacement of the laminate floor in the home, passing only the costs charged by the laminate flooring contractor to the homeowner. If there are squeaks found anywhere on the floor upon removal [redacted] will repair them at no charge, although they are not warrantable as explained above, in a gesture of good faith. If the homeowner wishes to proceed with this option then we ask that he contact Chad K[redacted] or Cam F[redacted] to start the process of obtaining a quote from the laminate flooring contractor. The cost of the laminate flooring replacement will have to be paid in full by the homeowner prior to any work starting. Cam F[redacted] Vice President Bedrock Homes Limited
Initial Business Response /* (1000, 5, 2014/04/16) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bedrockhomes.ca
I applogize for my tardiness in responding to this Revdex.com complaint. I received an e-mail from [redacted] on April 3rd to which i...
responded to the same appologizing for the time it has taken to resolve the remaining items from his pre-occupancy walkthrough. I have directed our new site supervisor, [redacted] to line up the remaining repairs so they can all get completed in a timely manner. I spoke to [redacted] today and he informed me that he has been in contact with the tradespeople required to complete the work but has not yet spoken to [redacted] to let him know this was in progress. I appologize again for the poor communication from our side. [redacted] will be in touch with [redacted] shortly to schedule the work to be completed.
Thank you for your patience.
[redacted]
General Manager
Bedrock Homes Ltd
Initial Consumer Rebuttal /* (3000, 7, 2014/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please provide a firm date when all of the required items are going to be complete.
Site supervisor was in contact with me more than once, as well as he visit the property twice in the last couple of months, but it did not got any further than promises. Last voice mail that I have received from [redacted] was April 16 2014, stating that he would come out on the same date to replace a pot-light. As of morning of April 25,2014 it has not been complete.
Once again please provide firm date when and time when items will be complete.
Thank you,
Final Business Response /* (4000, 9, 2014/05/12) */
As per our direct correspondence between myself and [redacted] we have seen some progress in the repairs over the last week or so and expect the last of the deficiencies to be completed in the very near future. We are by no means ignoring or walking away from the issues, they have just regretfully taken a longer time period than we both would have liked to see. I will continue to respond via direct e-mail to any concerns [redacted] has.
[redacted]
Initial Business Response /* (1000, 7, 2015/06/17) */
Contact Name and Title: [redacted] - GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bedrockhomes.ca
The promotion in question was strictly for the side yard fencing and full yard landscaping. There is confusion about...
other properties having the rear property line fenced because it was on the perimeter of the community and therefore the rear of all the Lots on that side had a rear fence constructed near the initial development of the community. As this homeowner's property is built on an interior Lot it did not include the rear property line fencing with the community fencing plan designed by the developer.
Unfortunately it is true that the sales representative that sold this home is no longer with the company so we are unable to verify the claim that this was promised to the homeowner upon purchase. There is no written documentation stating that it was included, and our policies state all changes or extras must be clearly written, which is why we declined the claim when it was first brought to us.
It appears that the homeowner made efforts to reduce the cost that was required to finish the fence at the rear property line. Therefore, Bedrock wishes to be fair, within reason. It is still our view that the rear property line fence was not included with any sales that received the incentive, since any existing fencing was included already as part of the community design. Bedrock is willing to make an offer in an effort to settle with the homeowner, in lieu of any possible misrepresentation, in the form of cost sharing the fence 50/50. Therefore Bedrock would be willing to reimburse the homeowner $991.94 if this is an accepted. We will follow up with the homeowner within the next few business days to finalize the details.
Initial Consumer Rebuttal /* (2000, 9, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Bedrock management has reviewed the warranty file with [redacted]. The information shows that the warranty work requested during the 12 month warranty period was satisfactorily completed, in regards to a squeaking floor. There are notes on the file that the homeowner...
contacted [redacted] after the warranty period to report more squeaks. When the [redacted] technicians arrived to review the concerns the squeaks were either not replicable or audible, or they were in a location different from what was corrected at the 12 month warranty visit. The homeowner has been informed that these new squeaks no longer fall within [redacted] warranty guidelines, as they were reported after the 12 month expiry. Our decision on this matter has not changed and we are confident we have completed our obligation required by provincial warranty regulations. [redacted] did consider doing a gratuitous repair for the homeowner, but as the homeowner has used a [redacted]/wet mop to clean the laminate flooring, which voids the warranty on the product, there was concern that pulling up any laminate flooring panels would result in replacement of all removed panels, and therefore a replacement of the entire floor as there would not be any matching replacement material available. In an effort to help the homeowner come to a resolution with his home, [redacted] would be willing to facilitate the removal and replacement of the laminate floor in the home, passing only the costs charged by the laminate flooring contractor to the homeowner. If there are squeaks found anywhere on the floor upon removal [redacted] will repair them at no charge, although they are not warrantable as explained above, in a gesture of good faith. If the homeowner wishes to proceed with this option then we ask that he contact Chad K[redacted] or Cam F[redacted] to start the process of obtaining a quote from the laminate flooring contractor. The cost of the laminate flooring replacement will have to be paid in full by the homeowner prior to any work starting. Cam F[redacted] Vice President Bedrock Homes Limited
Initial Business Response /* (1000, 5, 2014/04/16) */
Contact Name and Title: [redacted] GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bedrockhomes.ca
I applogize for my tardiness in responding to this Revdex.com complaint. I received an e-mail from [redacted] on April 3rd to which i...
responded to the same appologizing for the time it has taken to resolve the remaining items from his pre-occupancy walkthrough. I have directed our new site supervisor, [redacted] to line up the remaining repairs so they can all get completed in a timely manner. I spoke to [redacted] today and he informed me that he has been in contact with the tradespeople required to complete the work but has not yet spoken to [redacted] to let him know this was in progress. I appologize again for the poor communication from our side. [redacted] will be in touch with [redacted] shortly to schedule the work to be completed.
Thank you for your patience.
[redacted]
General Manager
Bedrock Homes Ltd
Initial Consumer Rebuttal /* (3000, 7, 2014/04/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please provide a firm date when all of the required items are going to be complete.
Site supervisor was in contact with me more than once, as well as he visit the property twice in the last couple of months, but it did not got any further than promises. Last voice mail that I have received from [redacted] was April 16 2014, stating that he would come out on the same date to replace a pot-light. As of morning of April 25,2014 it has not been complete.
Once again please provide firm date when and time when items will be complete.
Thank you,
Final Business Response /* (4000, 9, 2014/05/12) */
As per our direct correspondence between myself and [redacted] we have seen some progress in the repairs over the last week or so and expect the last of the deficiencies to be completed in the very near future. We are by no means ignoring or walking away from the issues, they have just regretfully taken a longer time period than we both would have liked to see. I will continue to respond via direct e-mail to any concerns [redacted] has.
[redacted]
Initial Business Response /* (1000, 7, 2015/06/17) */
Contact Name and Title: [redacted] - GM
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bedrockhomes.ca
The promotion in question was strictly for the side yard fencing and full yard landscaping. There is confusion about...
other properties having the rear property line fenced because it was on the perimeter of the community and therefore the rear of all the Lots on that side had a rear fence constructed near the initial development of the community. As this homeowner's property is built on an interior Lot it did not include the rear property line fencing with the community fencing plan designed by the developer.
Unfortunately it is true that the sales representative that sold this home is no longer with the company so we are unable to verify the claim that this was promised to the homeowner upon purchase. There is no written documentation stating that it was included, and our policies state all changes or extras must be clearly written, which is why we declined the claim when it was first brought to us.
It appears that the homeowner made efforts to reduce the cost that was required to finish the fence at the rear property line. Therefore, Bedrock wishes to be fair, within reason. It is still our view that the rear property line fence was not included with any sales that received the incentive, since any existing fencing was included already as part of the community design. Bedrock is willing to make an offer in an effort to settle with the homeowner, in lieu of any possible misrepresentation, in the form of cost sharing the fence 50/50. Therefore Bedrock would be willing to reimburse the homeowner $991.94 if this is an accepted. We will follow up with the homeowner within the next few business days to finalize the details.
Initial Consumer Rebuttal /* (2000, 9, 2015/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)