We sold the Envoy for plus tax title and lic It was sold as isOn the date of the sale there no warning lights on the Envoy The customer called us a couple days after the sale to inform us that the check engine light came on We informed him that he could bring his envoy to our service deptand we would give a discount on parts and labor We also informed again that the Envoy was sold as is which he said he knewThis was the last contact that we had with the customer until know We will still offer a discount on any repairs that he may want to do Other than that we do not feel we owe him anything else
Initial Business Response / [redacted] (1000, 8, 2015/12/31) */ We in no way used any deceptive sales tactics in selling the Mercury Mariner and very transparent and informative throughoutThe customer and a friend came to our dealership looking for a small SUV with AWD/4Xand had a set budget the they wanted to spendOur salesperson showed them our only small 4x4/AWD suv that we had in stock at that time which was higher than they wanted to spendWe than showed them other 2wd/FWD Suv's that were in the budget that was originally outlinedAfter driving them they liked the Mariner the most but wanted too look at some other vehicles they had researched at a different dealershipWe asked which dealerships so we could compare it to what we had to offerThey told us and when we pulled up the info online, we informed them that those were a newer model 2WD/Fwd and higher priced than what their stated budget wasThey said they were aware of this but wanted to see newer body style and so they leftA couple hours later they came back and retest drove our vehicle with our salesperson, after the test drive they made us an offer which we acceptedWe than received a call from the customer a few months later saying that they wanted to schedule a service appointment because the four wheel drive was not working and we than told her that it doesn't have four wheel driveThe customer than said "no you told my friend when I bought it that it was four wheel drive" and pretty much hung up the phoneabout a week goes by and we get a letter in the mail from the customer which is pretty similar to the Revdex.com complaint but with even more of a slanderous and accusatory tone with an ultimatum that we fix this situation or else type feel to itI than tried to contact the customer via phone and left a few messages which was returned as well but we were never able to talk with each other regarding the complaintI ended up having to take a couple of days off due to personal reasons when I got back in to the office I believe it was 12/I called and left a message saying that I apologize that I haven't been able to be reached for a few days and that as far as the issue at hand I outlined our position1-We DO NOT sell cars like this2-We Do Not appreciate the way we are accused of doing business 3-A resolution, we will take the suv back in on trade or purchase but need to see the vehicle before we can put any type of monetary value and to call me with what they would like to doI have waited until the last day to submit this response hoping to have had any contact but as of today I have not heard anything
This vehicle was originally listed for sale at $13, We discounted the vehicle $2,to $11,500, in order for the customer to take it completely as-is The customer had the opportunity to take the vehicle to his own mechanic for inspection prior to the sale The customer was fully aware of the oil pan leak, and he said he had an estimate for the repairs from his mechanic This estimate was the basis for the amount of the discount agreed upon by buyer and seller The customer signed multiple documents at the time of purchase stating that he was buying the vehicle as-is At the time of purchase the truck was years old and had over 145,miles This vehicle was never inspected in our shop, and the customer was informed of this at the time of saleAfter the purchase, the customer called the salesperson inquiring about a lock for the wheels, because he was already pulling the engine from the vehicle to repair the oil pan leak The customer did not mention any other issues with the truck at that time, and gave no indication that he was dis-satisfied in any way.In addition - we took this customer's snowmobile in on trade for this transaction We have since discovered that the snowmobile needs major suspension work and motor work We would never call a customer to ask to pay for repairs, or re-negotiate a deal after it is done We understand what means, and honor the terms of the original negotiation
We sold the Envoy for plus tax title and lic It was sold as isOn the date of the sale there no warning lights on the Envoy The customer called us a couple days after the sale to inform us that the check engine light came on We informed him that he could bring his envoy to our service deptand we would give a discount on parts and labor We also informed again that the Envoy was sold as is which he said he knewThis was the last contact that we had with the customer until know We will still offer a discount on any repairs that he may want to do Other than that we do not feel we owe him anything else
Initial Business Response / [redacted] (1000, 8, 2015/12/31) */ We in no way used any deceptive sales tactics in selling the Mercury Mariner and very transparent and informative throughoutThe customer and a friend came to our dealership looking for a small SUV with AWD/4Xand had a set budget the they wanted to spendOur salesperson showed them our only small 4x4/AWD suv that we had in stock at that time which was higher than they wanted to spendWe than showed them other 2wd/FWD Suv's that were in the budget that was originally outlinedAfter driving them they liked the Mariner the most but wanted too look at some other vehicles they had researched at a different dealershipWe asked which dealerships so we could compare it to what we had to offerThey told us and when we pulled up the info online, we informed them that those were a newer model 2WD/Fwd and higher priced than what their stated budget wasThey said they were aware of this but wanted to see newer body style and so they leftA couple hours later they came back and retest drove our vehicle with our salesperson, after the test drive they made us an offer which we acceptedWe than received a call from the customer a few months later saying that they wanted to schedule a service appointment because the four wheel drive was not working and we than told her that it doesn't have four wheel driveThe customer than said "no you told my friend when I bought it that it was four wheel drive" and pretty much hung up the phoneabout a week goes by and we get a letter in the mail from the customer which is pretty similar to the Revdex.com complaint but with even more of a slanderous and accusatory tone with an ultimatum that we fix this situation or else type feel to itI than tried to contact the customer via phone and left a few messages which was returned as well but we were never able to talk with each other regarding the complaintI ended up having to take a couple of days off due to personal reasons when I got back in to the office I believe it was 12/I called and left a message saying that I apologize that I haven't been able to be reached for a few days and that as far as the issue at hand I outlined our position1-We DO NOT sell cars like this2-We Do Not appreciate the way we are accused of doing business 3-A resolution, we will take the suv back in on trade or purchase but need to see the vehicle before we can put any type of monetary value and to call me with what they would like to doI have waited until the last day to submit this response hoping to have had any contact but as of today I have not heard anything
This vehicle was originally listed for sale at $13, We discounted the vehicle $2,to $11,500, in order for the customer to take it completely as-is The customer had the opportunity to take the vehicle to his own mechanic for inspection prior to the sale The customer was fully aware of the oil pan leak, and he said he had an estimate for the repairs from his mechanic This estimate was the basis for the amount of the discount agreed upon by buyer and seller The customer signed multiple documents at the time of purchase stating that he was buying the vehicle as-is At the time of purchase the truck was years old and had over 145,miles This vehicle was never inspected in our shop, and the customer was informed of this at the time of saleAfter the purchase, the customer called the salesperson inquiring about a lock for the wheels, because he was already pulling the engine from the vehicle to repair the oil pan leak The customer did not mention any other issues with the truck at that time, and gave no indication that he was dis-satisfied in any way.In addition - we took this customer's snowmobile in on trade for this transaction We have since discovered that the snowmobile needs major suspension work and motor work We would never call a customer to ask to pay for repairs, or re-negotiate a deal after it is done We understand what means, and honor the terms of the original negotiation