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Bedrock Services Inc

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Bedrock Services Inc Reviews (2)

Customer statement is correct and we were coordinating to get the crew to return andcorrect the issues which is their responsibilityThe crew had moved on to anotherproject or we were also going to consider another crewWe had played phone tag acouple of days and by the time we made a connection
with the customer, she hadalready decided to get another crew.I offered and will be paying $toward the repair which would have covered thetime estimated to correct the issues identifiedIf they paid the other crew more thanthat, we have no control over what they agreed to pay them, but the project wascompleted and we had no problem in coming back to take care of the issues.At times things do not go as well as they should and we take responsibility in making allprojects rightThe customer decided to move more quickly.Regards

As per the customer’s complaint, we have attempted to resolve the issues with the floorpaint and an area where the paint would not adhere to the cement floor. Dave, thepainter, had stopped by the customer property a number of times and at different timesof the day to prep the area to see if the area...

being in sunshine or shade would help withthe problem. Dave is an experienced painter that has been able to take care of thisissue in the past on porch surfaces, but this one area would not let the paint adhere.We are also frustrated with the results of this issue and have even asked the paintcompany representative if there are any other solutions than what we have tried.As mentioned by the customer, due to the small size of the project, we attempted totake care and do the project in between other projects, so our timing andcommunications wasn’t always as accurate as it could have been in arriving and mixedcommunications. We attempted to complete the project by the due date requested.I can understand the customer’s frustration as we are frustrated too with the projectarea of the paint not adhering. Customer can make any accusations, but the prep wassatisfactory. There is something on or in the concrete surface in the area causing theissue. We were still attempting to take care of the issue when we received this Revdex.comletter. At this time, we are done with the project. The customer has paid us no moniesand we have put in much more time and materials trying to resolve the issue than theproposal value. There are two coats of paint on the rear porch area except for the smallarea where the paint would not adhere. They can see if they can find another painter tosee if they can take care of the problem area. Since we received no payment and leftthe project in better condition than we started, she can use the money we proposed forthe project to find another contractor to see if they can take care of the problem area.We hope they can. All the best!

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Address: 837 Westminster Drive, Irwin, Pennsylvania, United States, 15642

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